Customer Ratings & Reviews
- Model:
- QN65LS03FWFXZA
- SKU:
- 6613680
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers admire the exceptional picture quality of the 65” Class LS03FW The Frame Pro Series Neo QLED 4K UHD Art Mode SamsungVision AI Smart TV. Its design is also well-received, as it seamlessly integrates into any living space. The TV's connectivity options, including the wireless one box, further enhance the user experience.
This summary was generated by AI based on customer reviews.
Love the Picture Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv but the frames are so expensive…I would definitely buy a Samsung again and I’m thinking about getting the 75in…
I would recommend this to a friendExceeds Expectations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Customer Service, friendly, professional and knowledgeable. Always satisfied when I purchase from Best Buy!
I would recommend this to a friendAmazing Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV. It has gorgeous artwork and a lot of it to choose from.
I would recommend this to a friendSamsung Frame Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely satisfied with this Samsung Frame Pro TV.
I would recommend this to a friend- Pros mentioned:Picture quality
Extremely disappointing install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv looks great. Operating system is a bit clunky. Rating one star for the Best Buy install. Team that installed did not know the new mounting brackets were changed in 2025 and therefore installed the tv in the wrong spot causing the $500 bezel to no longer fit. Upon calling Best Buy support I was disconnected 5 times with no call back. TLDR, tv good. Best Buy bad.
I would recommend this to a friendBrand response from Samsung
Posted .Jebb,
Please know that you're leaving a review and 1-star rating for The Frame Pro, but we’re sorry to hear of your experience with Best Buy, nonetheless. You may want to consider providing your feedback directly to the Best Buy store where the purchase was made.
If you have questions about the TV itself, Samsung is here to help. You can reach us at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Framed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience with Maria, the Samsung expert at Best Buy Mechanicsburg!
I would recommend this to a friendSo/So
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am pleased with the art presentations but disappointed in the clarity of normal TV programs. It seems like every time a camera switches, the faces of the people on screen become blotchy. It takes a few seconds for them to clear up. It happens over and over. I am away from the TV location for now but I do intend to call Best But/Total Care to get it looked at before the warranty runs out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cheyenne,
We appreciate your input on the picture quality of Samsung’s Frame Pro. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
UNHELPFUL CUSTOMER SERVICE!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I accidentally threw out the paper template that was included in the box that I need to hang my new 65" Frame TV. I spoke to a Samsung customer service rep who was not helpful. They were not aware that the tv came with the wall mount and kept insisting that I contact wherever I purchased the mount. I can't review the quality of theTV because I haven't been able to get past taking it out of the box!
No, I would not recommend this to a friendBrand response from Samsung
Posted .MindyE,
Please note that your 1-star review for The Frame Pro TV itself is based on your service experience; we're sorry to hear that.
For reference - you can quickly find/view/download the Unpacking & Installation Guide on Samsung.com: https://downloadcenter.samsung.com/content/EM/202505/20250528040757001/BN68-21917B-01_IG_LS03FW%20Round%20Feet%2065inch_ZA%20ZC_L02_250522.0.pdf
Hope it helps! If you need more help with mounting, call Samsung at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or via LiveChat under the ‘Support’ section of our website.
~ Samsung Specialist
Samsung TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television had be replaced less than a month after purchase. Also disappointed with attempting to schedule service through your system.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanielM,
It’s unfortunate to hear about your experience with Samsung’s Frame Pro TV. We’re committed to delivering quality, value, and the best possible product experience. This TV is backed by a 1-year limited manufacturer’s warranty, which includes authorized repair for eligible defects when purchased brand-new from an authorized retailer. To review full warranty terms, you can enter your model number here: https://www.samsung.com/us/support/warranty/
We’d appreciate the opportunity to assist further. Please contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Specialist
Rip Off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that I paid all this money for “The Frame” and the tv didn’t come with a frame. It looks like a regular tv on the wall. In addition they want extra money for the art work. What a rip off!
No, I would not recommend this to a friendBrand response from Samsung
Posted .JeanF,
We're sorry for the misunderstanding. The Frame Pro comes with a black frame, which cannot be removed. The Customizable Bezels sold separately are attached directly on top of the black frame and come in Sand Gold (Metal), Modern Brown, Modern Teak, & Modern White.
For future purchases, we recommend double-checking what's included on Best Buy’s site to ensure the model you choose has the ports you need. You’ll find the full list under the “Included” tab (just beneath the Highlights section): https://www.bestbuy.com/product/samsung-65-class-ls03fw-the-frame-pro-series-neo-qled-4k-uhd-art-mode-samsungvision-ai-smart-tv-w-wall-mount-2025/6613680
Should you ever need assistance with your TV, Samsung is here for you. Reach out by calling 1-800-SAMSUNG between 8AM - 12AM EST, any day of the week. You can also chat with us online by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Buyer be ware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never shop at Best Buy. Horrific experience and service. Go elsewhere. 0 upside to shopping at Best Buy. Only reason to shop here is if you want a stressful and irritating experience. The lack of customer service is appalling.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user579065,
We're sorry to hear of your experience with Best Buy, though please note that your 1-star review is attached to the Samsung Frame Pro TV. We encourage you to share your feedback directly with Best Buy so they can address your concerns.
Should you have any questions or need assistance with the TV itself, Samsung is here to help at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with us via LiveChat at the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Design, Picture quality
Picture TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent choice with great picture and sound looks good on the wall
I would recommend this to a friend Frame pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money. For one. you won't be able to install. You'll need someone for that. For two. The Bluetooth connection drops constantly. For three. It only connects Bluetooth. There is no longer a wire connecting the one connect to the TV. So it gets it's image through Bluetooth. I've been installing these TV's since they came out. I can tell you this. Every model is worse than the one before. They're constantly downgrading it. Instead of upgrading.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RogerV,
We're sorry to hear that you've experienced challenges installing The Frame Pro, as well as issues with maintaining a stable connection. You may first want to ensure your TV is running the latest firmware, as updates may include important connectivity enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Since the Wireless One Connect Box (WOCB) connects via its specialized peer-to-peer network, we also recommend running Device Care to check both the power supply and connection for the WOCB, as well as your TV's Wi-Fi status:
• Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Wireless One Connect Test
• Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Wi-Fi
To ensure consistent, optimal performance, please keep the following in mind:
• The Wireless One Connect Box should be placed within 10m (~33 ft) of the TV with minimal obstructions.
• It can be stored in a recessed in-wall box or in a shelf or credenza below the TV, as long as the material isn’t too thick to block signals.
• Wireless performance may be affected by the surrounding environment and may not work properly if the box is enclosed or blocked by metal (e.g., inside a metal cabinet) or other physical barriers like walls.
• Malfunction (e.g., choppy video or audio) may occur, depending on the wireless transmission quality and installation distance.
• If the Wireless One Connect is left disconnected from the screen for an extended period, automatic reconnection may not work properly. Please check the power supply and refer to the LED indicator light to assess the connection:
o Blue = Very good connection
o Yellow = Bad connection
o Red = Very bad connection
o White = Power saving mode
If you're seeing a message that says "Wireless One Connect is disconnected" while watching content from an external source (such as a set-top box, game console, or antenna), this typically means the TV has lost its wireless connection to the Wireless One Connect Box.
To resolve the above disconnection scenarios, please try the following steps:
1. Check that the Wireless One Connect Box is powered on. If it’s turned off, power it back on. Once powered, the TV should automatically reconnect when the signal is strong enough.
2. If the unit is powered on but still disconnected, you may need to adjust the alignment: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Adjust, then carefully adjust the Wireless One Connect Box’s position until the antenna icon turns blue, which indicates a strong signal and a successful connection.
If your TV doesn’t automatically reconnect to the Wireless One Connect after adjusting its position, you may also need to manually pair the device:
1. Unpair the Wireless One Connect. Go to: Home > left directional key > Settings > All Settings > Connections > Wireless One Connect > Wireless One Connect Status > Unpair
2. Enter Pairing Mode on the Wireless One Connect. Press and hold the PAIR button on the Wireless One Connect device for 3 seconds. You'll know it's in pairing mode when the LED indicator on the side begins blinking blue.
3. Re-establish the Connection. Go to: Settings > All Settings > Connections > Wireless One Connect > Set up Wireless One Connect, then follow the prompts to search for the device and reconnect it.
If the issue continues after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent and additional support resources are also available on the Samsung website under the ‘Support’ section.
~ Samsung Specialist
