Customer Ratings & Reviews
- Model:
- QN65LST7TAFXZA
- SKU:
- 10982771
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Great value!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for a great product!! Picture not as clear as newer, pricier versions but barely noticeable.
I would recommend this to a friendTV installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very efficient team. took time to explain the workings as well
I would recommend this to a friendOutside TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great Tv and can’t wait to use it this spring.
I would recommend this to a friendSamsung Terrace outside TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outside Installation under covered deck. Super clear picture in bright sunlight
I would recommend this to a friendTv samsung terrace 65'
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing TV with a great sound. We are really enjoying it. Thank you!
I would recommend this to a friendBroke after 2 months.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an expensive TV. I purchased it in late March and the screen went dark in 2 months. I was told that the "panel" is bad. Called Samsung and expressed the urgency given I was hosting a party on the upcoming weekend. Was told that they'd have to call a scheduling company to call me who could then give me a date for them to come out and attempt to repair (rather than replace). If you're willing to spend the $ on one of their most expensive products and it breaks after 2 months, I'd expect a different level of service than if I had purchased a 38" TV.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chris,
Thank you for your review of The Terrace Smart TV. We appreciate you sharing the details of your experience with your TV and Customer Support and for your patience while waiting for your service appointment.
Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product had a shadow on the screen when I first mounted it. Also, you would think this TV for the price would come with an outdoor cover.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Winchester,
Thank you for choosing The Terrace TV and taking the time to share your experience. Your details on the accessories included with this TV will be shared with our product team. We appreciate your feedback regarding the shadow on the TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN65LST7TAFXZA
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
BB Employees awesome - Geek Squad Awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy in Wilmington is terrific. Employees are awesome. Geek Squad is absolutely awful and weakens the overall experience. Only have confidence buying items I can take and install myself.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GeekSquadStinks,
Thank you for choosing The Terrace TV. We appreciate you sharing your installation experience with us. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
If you should ever have questions on setup, features or operation, Samsung is ready to help you with enjoying your new TV. You can reach Samsung Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Black Vertical Bars After 2 Months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed in November with limited use. Black lines started showing up in Jan and now a big black bar is left of middle on the screen in end of a Feb. I’ve never paid so much for a tv and have never had a tv break down this fast. Amazingly disappointed. I have about 6 other Samsungs that are not Terrace and they work great. Got maybe 6-8 uses out of it. Reading up online that Samsungs have coming vertical line issues. I’ll call for warranty on Monday and see what that say but it sucks either way to ship my TV for god knows how long and/or pay someone to repair it. It’s a brand new $5k TV!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .NathanL,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your Terrace TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Mr.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has not been installed yet (in the process of construction). We were told to contact by email (our salesman) when we were ready for the Geek Squad. We have emailed Tim & Anthony Candalera 3 times - No response. The contractor is ready- HELP ASAP PLEASE
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichaelD,
Please know you are leaving a review and 1-star rating for The Terrace TV, but we are sorry to hear of your experience, nonetheless. We recommend you contact Best Buy directly for assistance.
Should you have questions on The Terrace TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Save Yourself $5-$10K & Stay Away from the Terrace
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased and owned many televisions over my 55 years on this planet and I can say most definitively the Samsung Terrace Series outdoor television is an absolute piece of garbage. Trust me - do the research and pay attention to the customers who say this is NOT an outdoor television because they are 100% correct. I am fortunate to own 2 outdoor rated LED tv’s - one is a 55” Sunbrite that I have owned for close to 6 years and it is an absolute tank. Sits outdoors all year round and many of those years were spent in the northeastern U.S. with harsh weather conditions. No issues whatsoever with the Sunbrite. The mistake I made was not purchasing another Sunbrite for my second outdoor application. Here, I purchased a 75” Samsung Terrace having read all the glowing reviews and ignoring the warnings of some who claimed this was not a built for purpose outdoor television. I also regrettably ignored the fact that Samsung has ZERO experience building outdoor televisions at this point. Less than five months later, I am regretting that decision. I used my new Samsung Terrace television 3 times in the mild North Carolina weather and it is fully covered and protected from the elements. Now it is a $10K boat anchor. It is completely shot and Samsung cannot repair it. Something about the screen is defective but who really cares what the issue is when you spend $10K on a television - you expect it to work more than three times and survive at least one season. Not the Samsung Terrace. I am now fighting daily with Samsung to try and replace this 100 lb piece of garbage. The sad thing is, I’m sure Samsung will eventually replace it whenever they get good and ready to take action but I have ZERO confidence the replacement will last more than the original. To top things off, dealing with Samsung customer service is an absolute nightmare. It is enough to drive you insane. Save yourself the time, money and exasperation and stay away from this product. As for me, I don’t plan to purchase another Samsung product ever again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I’m sorry to hear that your experience with both The Terrace TV and customer service was not up to standards. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 2-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/QN65LST7TAFXZA
Should you need further assistance or have questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Nice TV but sun spots
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice TV, but if sun shines on it you get a black heat spot. Cannot see picture until direct sunlight goes away
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jnewy921,
Thank you for your review of The Terrace TV. Please know the Partial Sun Terrace is designed for use in partial shade, with exposure to indirect or ambient sunlight only. To ensure proper QLED performance, the TV screen should not be exposed to direct sunlight. Although the dark areas will disappear when the screen is taken out of direct sunlight, continuous exposure to direct sunlight may cause damage to the TV screen.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
