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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 200 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, easy setup, and bass of the 7.1.2-Channel Soundbar. They appreciate the Dolby Atmos feature and the ability to connect via Bluetooth. However, some customers have concerns about the price, occasional lip sync issues, and glitches with Alexa integration.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 200 reviews
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good sound. easy to set up. great sound. would definitely buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat sound bar I’ve bought thus far. Paired with the wireless rear speakers makes it so much better

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Speakers

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speakers work so easy with the tv and the quality is superb, makes the experience even better.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Open box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality and booming bass. Purchased an open box unit.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung surround sound is fabulous!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was considering various brands of surround sound speakers. BOSE was the brand I was leaning towards, which has excellent sound quality. I purchased Samsung because I was pleased when I heard the demo Samsung. My Samsung surround sound purchase was the best decision for now owning and enjoying fabulous sound!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Quality Issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this after returning the high-end Samsung HW-Q950T which had serious wireless connection issues with the subwoofer and rear satellite speakers. Although Leary after experiencing the above experience with the Q950, I decided to give Samsung another try since I did like the sound that bar produced. I purchased the HW-Q900 with a rear speakers option. I configured the system and everything connected easily. The wired rear speakers worked great and the bar sounded awesome. This almost reversed my negative feelings I had about Samsung products; until the display on the bar went out. Although, I applied the firmware and hoped this would resolve the issue, it did not. Called Samsung tech support, and after almost an hour of wasted time trying different options to get the display to come up, the technician recommended to return the bar and get a replacement which I did. To my relief the replacement worked flawlessly. Samsung needs to address the quality issues with their factories in China. I myself would be very Leary of buying Samsung products in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    samsung soundbar

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very skeptical of this sound bar. I enjoy trying out different sound systems and I own a full 7.2ch system with Klipsch speakers and subwoofers. I can say this soundbar and subwoofer come pretty close to that discrete sound system. If your short on space and trying to get a very good sound this system will cost you about the same as a decent surround sound stand alone receiver.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    It's a blast, but.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very decent product. Sounds great through the speakers and all. The only problem is when the Dolby Atmos is highlighted,there is at times the sound disappears for a second or two on any program I watch. Is there any way of fixing it?

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice Upgrade over Bose system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality, has all the latest tech for next generation gaming and pairs nicely with the Q80T TV from Samsung. I hate that the display bar has been moved to the top of the sound bar

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dl2539:

      Thank you for purchasing the Samsung 7.1.2ch HW-Q900T soundbar with Dolby Atmos and DTS:X bringing you 3D true surround sound. Thank you for sharing your thoughts on the LED display placement. We appreciate your feedback on the design and will share it with our design teams.

      Should you ever have questions or need help with features, specs, or operation, we are here to help.

      1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger: https://www.facebook.com/samsungsupport
      4) Twitter: https://twitter.com/SamsungSupport
      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at:
      https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Great buy. Some might say, Best Buy??

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so magical. Mounted in a room with a half staircase to the right, no back wall, and one to the left is all windows. You won't be fine tuning like you could with a receiver and individual speakers but can adjust the woofer, treble, and different sound modes. Used the wall mount brackets to attach to the tv mount below the the tv. Fantastic buy out of the box.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love! Great sound! Super easy set up. We love it!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loud and clear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wound up returning this sound bar because it was a bit too loud for my room. Great Sound and paired easily with my tv. A very good product. The only con would be that there is a glitch from very low to very loud with nothing in between. What I mean is goes from level 2 volume and level 3 is more like 7. There should be more finesse with the volume level.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good easy to set up happy with it got with tv and good set up

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Powerful Soundbar

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and easy setup especially with a Samsung TV.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing! Couldn't be happier. Easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Exceeded My Expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up with other wireless devices. Sounds good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, super powerful soundbar, the surround mode actually works, you can definitely tell how the sound for certain effects are coming from different directions. Very happy with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for TV/Movies! The sub REALLY kicks!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace an older 3.1 soundbar to pair with a new Sony OLED I bought. Definitely is a step up - the side firing speakers help to give a wider sound stage. While the Atmos performance may not be as good as higher end systems, it works well enough for convincing spatial awareness. The automatic calibration via the app uses a mic and the subwoofer as well. Having watched a lot of Apple TV+, HBO Max, and Prime Video titles for the past few weeks, I am definitely happy with the purchase. The subwoofer hits hard and the soundbar is very detailed as well. One thing to note is that this can be set up with Alexa, which I disabled since I already have an Echo. Otherwise, it will automatically turn on whenever you say the wake word.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsug TV and Sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone from the salesmen to the Geek Squad did excellent. I am very pleased with both the sound bar and the tv. I am having a bit of a problem with getting NETFLIX to work. can't input the correct email, other than that everything is fantastic .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Was great until it wasn’t.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was phenomenal when it was working, right after the 2 year mark it no longer plays any sound. was connected via EARC the whole duration of its life and randomly stopped working one day. Tried Bluetooth, nothing. Would recommend going with a different brand. Samsung use to be good.

    No, I would not recommend this to a friend