Customer Ratings & Reviews
- Model:
- HW-Q90R/ZA
- SKU:
- 6351231
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the sound quality and the Dolby Atmos feature of the 7.1.4-Channel 512W Soundbar System with 8" Wireless Subwoofer and Dolby Atmos. Many customers rave about the unbelievable sound quality and immersive experience provided by Dolby Atmos. However, some customers have concerns about the reliability of the rear speakers and connectivity issues.
This summary was generated by AI based on customer reviews.
Disappointed for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to get this new sound system. It sounded better then some of the others in the store but once I got it home, it didn’t meet my expectations. First off, although the rear speakers are wireless they do require power. Unless you have an outlet where your speaker should be mounted, you’ll have a cord running up the wall. I am need to have an electrician come out to install new outlets and it’s driving up the cost of the unit. Sound quality is so so and so far unless I’m missing something, there is very little adjustment that can be made. It may be that my room is not ideal for this system and I may need to investigate to find something better....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Btowns:
Thank you for sharing your user experience with the Samsung HW-Q90R Soundbar featuring Dolby Atmos.
I am sorry for any confusion about the wireless description of the rear speakers.
Most customers have trouble hiding and running speaker wires from the front of the room (where their soundbar and woofer are) to the back of their room (where they have their rear speakers). The HW-Q90R eliminates that hassle with rear speakers and a subwoofer that have wireless receiving antennas built in. The “wireless” convenience is in connecting the soundbar and subwoofer at the front of the room to the rear speakers at the back, eliminating any clutter of long wires running the length of your room. A power cable is still needed to supply power.
So that we can better assist you with settings ideal to your content and room setup, please reach out to us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbar) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung [soundbar / rear speaker kit] at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
We look forward to helping you achieve optimum enjoyment of your new HW-Q90R.
AMAZING-Don't listen to poor reviews
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound-bar is the real deal! Super loud(maybe too loud), tons of bass, and the surrounds with up-firing speakers sound so clean! ZERO CONNECTION PROBLEMS. I'm not sure why people don't follow directions. You must update both the soundbar and the rear speakers. Updates were done separately on my end with the flash drive. First update the bar..then follow the driections from samsung to update the rears. I have a full 7.2 setup in my basement and this sounds just as good...maybe better in Atmos. No wires and looks clean.
I would recommend this to a friend- Pros mentioned:Dolby atmos
Awesome
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound bar, the Dolby atoms...sound from every where, brings a true theater sound experience. So glad I bought this.
I would recommend this to a friend Great value and performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a lot better sound than the tv, but was a bit disappointed with the surround sound. A lot of speakers and didn't experience any immersive type sound. Sub woofer was nice, but the neighbors complained and I ultimately returned it and decided to invest in a 2020 8k tv instead.
I would recommend this to a friend- Pros mentioned:Dolby atmos
Excellent sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is by far the best soundbar I have listened to. The Dolby atmos is superb and really gives that immersive feeling I was looking for.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound it’s like being in a movie theater.
I would recommend this to a friend - Cons mentioned:Connectivity
Had such high hopes!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this, what should have been amazing soundbar, however I was quickly let down. Connecting this to my QLED tv was seamless, however once I started playing content whether it be streaming Apple TV, through the tv apps, or even Bluetooth, the subwoofer was clearly making a crackle noise at random. After hours of diagnostic with Samsung and confirming it was on the latest update and all rears and subwoofer were as well, it was deemed to need repaired. I opted to return instead of dealing with a large investment such as this failing after day 1.
No, I would not recommend this to a friendBrand response from Samsung
Posted .PittB:
I am very sorry for the unfortunate experience in purchasing a product that was not in perfect condition. I understand your disappointment, and hope that you might consider trying another unit.
If you should ever need assistance or have questions about any Samsung product, please know that we are always here to help, and can be reached at:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
We hope you might try Samsung again in the future.
- Pros mentioned:Sound quality
AWESOME
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My expectations were VERY high! This thing exceeded even those lofty expectations! Clear, deep, powerful, PERFECT
I would recommend this to a friend replaced my tower speakers and it sounds better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing fills the entire room...actually house with sound. I highly recommend checking this out if you can, its pricey but totally immerses you in the movie. Atmos is worth the upgrade from typical surround sound. You dont need to be an audiophile to notice the difference. My wife was sick of my huge tower speakers and surround setup so this was the compromise and im actually happy with it!
I would recommend this to a friendGreat ATMOS setup from Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this system to replace my Samsung HW-K950. This unit is designed for use with my Samsung QLED TV and I couldn’t be happier with the result. I connected the unit and the TV immediately recognized it and connected without any issues. The sound is fantastic all the way around. The ATMOS is far better than the previous unit...even normal TV viewing is better. No connection issues with the left or right rear speakers...the subwoofer sounds great. A great purchase.
I would recommend this to a friend- Pros mentioned:Sound quality
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on this is great and makes movie watching that much more enjoyable. Best purchase to add to my Samsung tv.
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the money!! Powerful, clear sound just like you were sitting in the theater but the comfort of your own home.
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for myself and I'm not disappointed! It sounds awesome and would highly recommend this for anyone.
I would recommend this to a friend - Pros mentioned:Sound quality
Xtremely good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing surround system...the best ever...if you really wanna watch whatever u want with the right sound it has to be this one
I would recommend this to a friend - Pros mentioned:Sound quality
Great soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be one of my best soundbar, the sound quality is great and integrates well with the Samsung TV also.
I would recommend this to a friend Can be amazing when it wants to be.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is not cheap,but for it to have the connection issue is unacceptable,it has particular for me is the subwoofer makes aloud screeching sound when everything hook-up and sometimes take time to turn on even when blue light indicator lit.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sounding soundbar!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit sounds amazing. I would recommend this to anyone looking at all the different soundbar solutions out there.
I would recommend this to a friend - Cons mentioned:Rear speakers
Excellent sound bar and speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great bass, great vocals, the rear speaker tend to only do background noise, but it creates a complete experience.
I would recommend this to a friend - Pros mentioned:Sound quality
Very good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds very good and the surround sound feels like the theater
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Connectivity
Rip off.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So cumbersome to use. Always loses wifi signal. I always have to reset and reconnect. It’s an issue that many people complain about online with no resolution. Too expensive for such poor craftsmanship. When it works it sounds on par with other sound bars.
No, I would not recommend this to a friend