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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 423 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers admire the sound quality and the Dolby Atmos feature of the 7.1.4-Channel 512W Soundbar System with 8" Wireless Subwoofer and Dolby Atmos. Many customers rave about the unbelievable sound quality and immersive experience provided by Dolby Atmos. However, some customers have concerns about the reliability of the rear speakers and connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 423 reviews
  • Rated 5 out of 5 stars

    Rich sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey dynamic range of sound with deep bass. Bluetooth connectable devices are easy to link and sound great as well. This was a great investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound-bar that is plug and play! Don't waste your time and purchase this already!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    BD experience

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was expecting a much better product for the money I spent. Have sent it in twice for warranty work and Samsung has not been helpful at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not support Multiroom music.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Samsung AV equipment for over 10 years and until now have been very happy. I had an HW-K950 sound-bar and 2 Samsung R1 Multiroom speakers connected to the Samsung Multiroom app that I stream Pandora to. I recently purchased a Samsung HW-Q90 sound bar to go with my new Samsung TV. I now find out that it is not compatible with the Samsung Multiroom app. I have spent hours on the phone and in chats with multiple Samsung help personnel to find out how to fix this. No one at Samsung seems to be in charge of the Samsung Multiroom app. They tell me to use Smartthings. But no one I talk to can tell me how to do what I was doing with the Multiroom app usingSmartthings. I purchased a hub and connected all my devices. Now all I want to do is group them and stream Pandora or Amazon music to them like I could using Multiroom, but no one at Samsung can help me. This sound bar is advertised as works with Alexa, so I decided to set it up. It was tricky, but by using the Samsung Smartthings app the Alexa app I was able to set it up. So now I can tell Alexa to play music in the Living room and the music comes over WiFi to my new sound bar. Then I tried to set up Alexa Multiroom music and it does not see my sound bar. After hours chatting to a Samsung Pro I could not resolve the problem. The only solution I have is to buy several echo dots and hardwire my sound bars to them. Then I can group them using Alexa. I hope this works. Don’t buy this soundbar if you want Multiroom music!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Lane:

      Thank you for sharing your review of the Samsung HW-Q90R. Unfortunately, the Multiroom App only supports Samsung soundbar models up to model year 2017. It will therefore not support the 2019 HW-Q90R. The Samsung SmartThings App is made for all 2018 models and newer. It therefore will not support your 2016 HW-K950 or your 2015 R1 speakers.

      I am very sorry for the inconvenience this has caused.

      If we can be of further assistance, please reach out to us at:

      1) Phone: 1-800-SAMSUNG
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger: https://www.facebook.com/samsungsupport

      4) Twitter: https://twitter.com/SamsungSupport

      5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

      If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. Samsung

  • Rated 5 out of 5 stars

    These connect perfectly with Samsung tvs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fit in perfect with the 82in 8k samsung i bought and they work in concert to each other creating an incredible sound stage. Highly recommend the speakers with samsung products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Boom!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s loud. If you are looking to fill your room with loud audio the is the purchase for you! I would recommend to purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is incredible you can hear sound above you and around you once you get all the updates to get rid of the bugs .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the high cost

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the expensive price. We still struggle to hear voices when there is a lot of other noises in the show - it is supposed to be able to magnify voices. If I had it to do over I would just use the speakers on the TV.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar is great! Its an home concert.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound system is the best we have had. Always had Sony before, but this tops that. It is like you are at a concert or the filming of the movie. Easy to install and remote is mom friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sounds and sorrounds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole family enjoyed watching our Huge TV and nice speaker its just like we are watching a movie all the time everyday. It is highly recommended we can rate it 5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research before buy it and wow! Really emerse yourself into a film or show with these bad boys. Great speaks but I think they are a bit expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not too perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Subwoofer has issues, contacted Samsung, shipped it out to them, sent it back with a new subwoofer but the subs are known to have a defect. Sent the new one back!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best soundbar!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is is the best setup you'll get before investing in a discrete 5.1 system. Only buy on sale for around $1000. I wouldnt and didn't pay full price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LOOKS VERY NICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was good n nice easy to use the soundbar sounds good.

    I would recommend this to a friend
  • Cons mentioned:
    Rear speakers

    Rated 1 out of 5 stars

    Sounds great but issues.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I researched soundbars for a little while and thought this would be a great addition to my home theater room. This thing has some potential to be a awesome sounbar but could never get the rear speakers to connect. It's a known issue for this q90r model. So I had to return. Sucks cause I got it on sale for a great price and really wanted to love it. Bass was awesome and the center channel was amazing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound that this sound bar produces, bass is pretty loud but adjustable-

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice wide sound field

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, easy to use, nice wide surround sound field. Sometimes speaking tracking get drowned out with other background sounds. Wish it had an OSD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its a great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want speakers that make you feel like you're at the theaters, then these are the ones for you. They're very expensive, but worth every penny.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned Bose Companion 5 for almost 7 years now and decided to get Samsung Soundbar for a small media room. I wasn't very impressed with the bass, the old bose system felt much better. It was the same in a closed room as well as open living room.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Rear speakers

    Rated 2 out of 5 stars

    Sounds good but wayyyyy overpriced.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rear speakers will always be too quiet when not playing a Dolby Atmos movie and there is no way to adjust. We returned the Q80R and the Q90R and went with a Sonos system. Best decision I ever made.

    No, I would not recommend this to a friend