Customer Ratings & Reviews
- Model:
- HW-Q90R/ZA
- SKU:
- 6351231
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers admire the sound quality and the Dolby Atmos feature of the 7.1.4-Channel 512W Soundbar System with 8" Wireless Subwoofer and Dolby Atmos. Many customers rave about the unbelievable sound quality and immersive experience provided by Dolby Atmos. However, some customers have concerns about the reliability of the rear speakers and connectivity issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Garbage. Connection issues ALL THE TIME!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible soundbar. If it worked it would be great. Constant, and I mean constant connection issues. No matter what tv I connect it to (currently I have it connected to a Samsung q80 QLED tv...same brand...should work..). Then I have a Chromecast plugged into the soundbar inputs. It worked for about a week(with some bugs), now it doesn't recognize anything at all as being plugged in
No, I would not recommend this to a friend - Cons mentioned:Price
ARC fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having this product for several months the HDMI arc failed and my Samsung tv can no longer detect this sound bar at all. For 1600 dollars this is insane. Devs should be fired and Best Buy should not sell a product this bad with such poor support from Samsung. I will never buy another Samsung product again and definitely will not be buying again from Best Buy.
No, I would not recommend this to a friend cant keep rear speakers connected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good when it wants to work! I cant Keep rear speakers connected. iv had this for over a year now and pretty much gave up on rear speakers. wish I could up grade
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dadsroom:
Thank you for sharing your review.
I see that you mentioned that you've had your unit for over a year now. Please know that the Samsung HW-Q90R soundbar did not launch until late Spring this year.
If you are in fact having issues with the HW-Q90R, please check that you have the latest firmware update.
For step-by-step instructions on how to update firmware, please visit: https://www.samsung.com/us/support/troubleshooting/TSG01202075/
Or watch the How-To video here: https://www.youtube.com/watch?v=ixLsye_l9Ds&feature=youtu.be
Should you need further assistance with this product or any Samsung product, please know that we are here to help. You can contact us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Soundbars)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Thanks for choosing Samsung.