Customer Ratings & Reviews
- Model:
- UN75RU8000FXZA
- SKU:
- 6331776
Rating by feature
- Picture Quality
Rating 4.2 out of 5 stars
- Sound Quality
Rating 3.8 out of 5 stars
- Brightness
Rating 4.2 out of 5 stars
Customers are saying
Customers are impressed with the picture quality, calling it "awesome" and praising its clarity and features. The large 75-inch screen is also a hit, with customers saying it's "perfect" for their TV room. While some customers have experienced issues with the TV's lifespan, remote control, volume, and speakers, the overall positive feedback on the picture quality and screen size suggests that many customers are satisfied with their purchase.
This summary was generated by AI based on customer reviews.
Do not buy Samsung!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not buy this TV. We bought this in July and by mid Dec, it stopped working. Called BB but they won't help. Then called Samsung and they said that it might be a software update glitch. They will be sending a technician in 5 days from the day of reporting. We did research about Samsung TVs and this seems to be a common problem. AVOID SAMSUNG!!!
No, I would not recommend this to a friendBad picture tube
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been only less than 4 months since I bought this 75" TV, the picture is already gone. I am going to call Bestbuy to see what my options are now. I have a SHARP tv for more than 12 years for now. It runs almost 10 hours a day. I never have any issues with it. I thought Samsung TVs are good. I should think twice before i buy any other Samsung products.
No, I would not recommend this to a friendTv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is garbage even when i added a sound bar.. dont buy
No, I would not recommend this to a friendbad service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got a dead pixel last January, i went to best buy they said i have to call samsung , i call samsung they said is nothing they can do about it i am really sad because i buy all my good stuff in best buy but how is posible that a tv that cost so much have so poor quality
No, I would not recommend this to a friendWorst TV Purchase Ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on June 26th, 2020. Today is 10/17/2020, power cycle over and over and over and over. Hopeful to be able to exchange for something else. If not it goes in the garbage.
No, I would not recommend this to a friendSAD!!! Horizontal lines ruin it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple horizontal lines popped up at the lower part of the screen only 13 months after just after warranty expired. I travel all the time so TV is only used during the weekends. Very SAD!!!
No, I would not recommend this to a friendTrash
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never worked properly and 4 months later it shut down and just runs through a power cycle over and over again. I will update after I have it serviced. Vur I would stay clear of Samsung TVs. Sharp makes a far superior product.
No, I would not recommend this to a friendTerrible picture
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv a week ago and it’s definitely being returned. The picture quality is very bad every show I watch I always have to go in and adjust the picture. Please spend the extra money and get a Q model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HatesRU8000,
I am very sorry to see that you were not happy with the picture quality of your unit.
Our 2019 RU8 Series features Ultra Slim Array backlight, HDR10 plus, wide viewing angle, Real Game Enhancer and more, all designed to give you the best in lifelike, crystal-clear viewing enjoyment.
To better assist you with possible image sound settings adjustments for an optimal experience, please call Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver better products and service.
- Samsung Ambassador
Poor Communication
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never got TV, I had to follow up as did not deliver as expected. Cust Service could not tell me when or if I'd get the TV, so after 3 weeks I cancelled.
No, I would not recommend this to a friendBuyer beware of buy 2 year warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not buy this TV. This lasted 1 year and 3 weeks. Mother board died completely. Took 8 weeks to replace by 2 year warranty by geek squad.
No, I would not recommend this to a friend- Pros mentioned:Picture quality, Smart tv
Samsung TV review after 4+ years of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best decision to buy a 75’’ TV and that too samsung. Really good picture quality, all apps access, smart and sleek remote and speakers.
I would recommend this to a friend Just buy from manufacturer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I installed this on July 5th 2020 and it stopped working on Dec 23rd 2020. Best Buy won’t help since I didn’t buy the protection plan.
No, I would not recommend this to a friendPoor product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid 1200 for tv lasted 1 year and 6 months. Poor product. Still paying for it on my best buy act .
No, I would not recommend this to a friendDon't buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV went out in less than 30 days of purchase and replacement parts still couldn't fix.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NYGSCB,
Thank you for your feedback. I apologize for the unfortunate experience you had.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, my apologies for the inconvenience you have had. We do hope to hear from you.
- Samsung Ambassador
Rest in peace big fella
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.two years later this TV died. RIP Samsung, you died so young.
No, I would not recommend this to a friendPoor quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One year and 10 months after I purchased it it broke.
No, I would not recommend this to a friendTv had lines on top of screen and shut off and on
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor for a brand new tv. I had to schedule an exchange
No, I would not recommend this to a friendPoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality and broke down in 6months.Not recommended
No, I would not recommend this to a friendDont buy samsung for TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned and switch it to SONY. It isnt worth the money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sonyguy,
I am very sorry that issues developed that caused you to return the RU8000 4K Smart TV.
Your user experience is very much valued, and we thus ask if you could please reach out to Samsung TV Support so that we can better understand the details of what happened.
You can reach us at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. We hope to hear from you.
-Samsung Ambassador
- Pros mentioned:Picture quality
Quality, quantity, picture, sound, vibrance, PER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has been completely outstanding for the past few years, even going through two moves! The picture quality is amazing, they sound is great but better with a sound bar or system. It has lasted us and still going strong with no intention of getting replaced anytime soon
I would recommend this to a friend