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Customer Ratings & Reviews

Your price for this item is $499.99
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Customer reviews

Rating 4.7 out of 5 stars with 682 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are impressed with the 75” Class DU6900 Series Crystal UHD 4K Smart Tizen TV (2024)'s picture quality, ease of use, and overall TV quality. Many feel it offers great value for its price and size, and appreciate its lightweight design. Some customers have expressed concerns regarding the limited number of ports, occasional remote control delays, and the audio quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 682 reviews
  • Rated 1 out of 5 stars

    Failed Just After 72 Days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love this TV. The picture quality was decent and the system itself ran smoothly, no lag when navigating menus or switching apps, and it powered on quickly. Unfortunately, after just 72 days of use, the screen completely failed. It started showing pixelated white lines across the entire display with no picture at all, and none of the troubleshooting steps worked to fix it. To make matters worse, the warranty process takes way too long. You’ll be without a TV for several weeks before you can even get a refund or replacement. While I’m thankful it’s covered under warranty, it’s still frustrating to deal with such a short lifespan and a slow resolution process. I take great care of my electronics, so this shouldn’t have happened. Based on this experience, I can’t recommend this model or Samsung TVs in general, the reliability and support just aren’t worth it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      LD01,

      Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good I don’t have problems and the price is nice. L

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great. We like it. Especially my sons ❤️❤️❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my TV for a week I’m loving it delivery was quick

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really thought that the quality of the picture would be much better than it is.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      AngieP,

      We appreciate you sharing your experience with the DU6900 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. Please try adjusting the below image settings to improve your picture.

      Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:

      1) Standard: Default mode suitable for general viewing environments.
      2) Natural: Reduces eye strain for a comfortable viewing experience.
      3) Movie: Most suitable for watching TV or movies in a dark room.
      4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
      5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

      You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.

      If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Rated 3 out of 5 stars

    Remote sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv overall is great but the remote is terrible.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      KathleenP,

      Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Pro Samsung

  • Rated 1 out of 5 stars

    Samsung and Best Buy, never again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this TV on June 25 in Bozeman, Montana. Sat in my basement until August 23 unopened. Open opening and turning on the TV the screen showed lines and weird shapes. Obviously a defective TV. Best Buy said it was too late to return and after calling Samsung and chatting with somebody in God knows where they said the warranty only covered defects in workmanship. It was obvious there was a problem with workmanship. Neither Best Buy or Samsung refused to help. Purchase a Samsung or a product at Best Buy at your own risk. Might be a fine tv but we’ll never know.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      PaulT,

      Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Pro Samsung

  • Rated 2 out of 5 stars

    Cracked Screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was delivered by Best Buy. Screen was cracked. Reached out to Best Buy and was told it was after the 3 days. I purchased the tv stand seven days after the tv arrived as it was difficult to find a big tv stand. Best Buy started it was too late. Brand new tv with a cracked screen. Will NEVER shop at Best Buy again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Tammy,

      I'm very sorry to hear about your issues with the DU6900 TV arriving broken. To best assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 2 out of 5 stars

    Not Happy !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't connect well with an antenna. Hard to get local channels.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MaccarenW,

      Thank you for reaching out to us. If you’re not receiving all channels, first ensure that your coaxial cable is securely connected to the TV.

      Then, run Auto Program: Home > Menu > Settings > All Settings > Broadcasting > Auto Program. Select Start to begin auto-programming, and then select either Air, Cable, or Both.

      - Select Air if you're using an antenna only.
      - Select Cable if you're using a cable box only.
      - Select Both if you're using an antenna and a cable box. You will get the most channels this way.

      If you're still having difficulties, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~Samsung Advisor Samsung

  • Rated 1 out of 5 stars

    Unsharp image

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product based on reviews and I regretted it I couldn't return it because I only have a small vehicle and the only option was to take it to the store Please spend a little more and buy something better

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      AstrycarolinaV,

      Thank you for taking the time to provide feedback on your DU6900 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.

      Please give us the chance to help however we can by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Pro Samsung

  • Rated 1 out of 5 stars

    the samsung Tv screen is faulty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the samsung but is faulty the backlight bleed

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Saph,

      I'm very sorry to hear that you received a DU6900 TV with backlight issues. To better assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~Samsung Advisor Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Highly Recommend !!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After weeks of research, countless YouTube reviews, and a few too many nights scrolling through specs I barely understood, I finally pulled the trigger on this TV , and I can confidently say it is the best-looking 4K display I’ve ever seen. From the moment I turned it on, the picture quality absolutely floored me. The colors aren’t just bright , they’re vivid without crossing into that over-saturated, cartoonish territory you sometimes get with cheaper panels. Reds look deep and rich, blues have this gorgeous natural calmness, and greens pop in a way that makes nature documentaries feel like you’re staring out of a perfectly clean window into another world.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Size

    Rated 5 out of 5 stars

    BEST TV IN THE MARKET

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is excellent !! I love the vibrant colors & how big the tv is !! I highly recommend to purchase this tv if you love watching movies & sports !

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Superior quality at a very reasonable price from B

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung UHD 4K smart TV is simply amazing, especially considering the great price at Best Buy. First, the unit is very well packaged so the TV makes the trip home undamaged. Unpacking the unit is very well explained. After selecting a suitable wall-mount (also from Best Buy) the best was yet to come; the picture quality is, simply put, AMAZING and the setup procedure is straightforward nad easy to follow. I could not be happier with this Samsung TV; once again, it represents a high-end quality TV at an amazing price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control, Volume

    Rated 4 out of 5 stars

    Samsung 75” DU6900 - Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV delivers beautiful picture quality with vibrant colors and a crystal-clear display. Its large screen size offers an immersive viewing experience. The smart platform makes accessing apps very easy. It's also easy to set up, and the price is very attractive. It’s a great choice for upgrading your home entertainment. Two points need improvement: it's the remote control delay and the volume isn't that great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this TV from Best Buy, and I couldn’t be happier with my choice. The picture quality is crystal clear, with vibrant colors, deep blacks, and smooth motion—perfect for everything from movies to sports. The sound is surprisingly rich for built-in speakers, and it’s easy to connect to my soundbar when I want that theater experience.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound ! We got this tv because we wanted something of greater quality and this didn’t disappoint

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Port count

    Rated 4 out of 5 stars

    Amazing picture!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4.7 Stars Amazing, amazing picture quality. Builtin game hub in the Tizen OS Retro games like Pacman and more And real coud gaming from Xbox, Luna, NVidia GeForce. I am pleasantly surprised at the game speed and quality frame per seconds. If there's lag my eyes can't tell it. The remote is basically an universal remote so it works with whatever connected devices you got Cons Sound isn't the best but you didn't buy for it's sound. Only 2 HDMI ports

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect image

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it comes to immersive home entertainment, the 75-inch 4K Ultra HD Smart TV delivers an outstanding experience. This television is a visual powerhouse, combining cutting-edge technology with a sleek design, making it a top choice for anyone looking to upgrade their viewing setup. ### Picture Quality The picture quality is exceptional. With 4K Ultra HD resolution, the TV offers breathtaking clarity and sharpness, bringing out the finest details in every scene. The vibrant colors, deep blacks, and impressive contrast make movies, sports, and gaming an absolute delight. The HDR (High Dynamic Range) technology further enhances the visual experience, ensuring that bright scenes are dazzling without losing detail in darker areas. ### Sound Quality Equipped with Dolby Atmos, the sound quality matches the stunning visuals. The audio is rich and full, creating a cinematic experience in your living room. While the built-in speakers are impressive, pairing the TV with a soundbar or home theater system elevates the audio to a new level. ### Smart Features The TV is packed with smart features, running on a user-friendly interface that makes navigation a breeze. Popular streaming apps like Netflix, Disney+, and Amazon Prime Video are pre-installed, and the app store offers a wide selection for additional customization. The voice control feature, compatible with both Google Assistant and Alexa, allows for hands-free operation, adding to the convenience. ### Design and Build The TV’s design is sleek and modern, with thin bezels that maximize the screen space. Despite its large size, it has a minimalist look that blends well with any home décor. The stand is sturdy, though wall-mounting is also an excellent option to save space and create a more cinematic feel. ### Connectivity Connectivity options are plentiful, with multiple HDMI ports, USB slots, and wireless capabilities. Whether you’re connecting gaming consoles, Blu-ray players, or external hard drives, this TV handles it all with ease. The Wi-Fi connection is stable and fast, ensuring smooth streaming and browsing. ### Performance In terms of performance, this TV is a beast. It handles fast-paced action scenes and sports without any motion blur, and the upscaling feature ensures that even non-4K content looks fantastic. Gaming on this TV is a pleasure, thanks to its low input lag and fast refresh rate. ### Conclusion Overall, this 75-inch 4K Ultra HD Smart TV offers tremendous value for money. The combination of top-tier picture and sound quality, a host of smart features, and a stylish design makes it a standout option for anyone serious about their home entertainment setup. Whether you’re a movie buff, a sports fan, or a gamer, this TV is sure to impress.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    75 inch Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this television. Had it mounted on my wall. The colors is beautiful and the picture is awesome. Great price for a quality product. Also purchased geek squad also. Great price for a product of such quality.

    I would recommend this to a friend
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