Customer Ratings & Reviews
- Model:
- QN75LS03DAFXZA
- SKU:
- 6576594
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the incredible picture quality and sleek design of the 75” Class LS03D The Frame Series QLED 4K TV. The included Slim Fit Wall Mount and anti-reflection technology are also appreciated features. However, some customers have noted the product's high price point and the necessity of an external box to power on the TV.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Terrible Installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is fine, but the set up service was horrible. I specifically asked if they could hide the wires and they assured me they could. When the first team came they said they couldn't move the plug. I had an electrician come out and do EXACTLY what they said to do. Team 2 came out and said they couldn't do it either. After talking to customer service, we decided I'd better get the installation done elsewhere.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Nightmare Experience with Geek Squad Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am writing to express my extreme dissatisfaction with my recent experience with Best Buy's Geek Squad installation service. I purchased a Samsung 75” Class LS03D The Frame Series QLED 4K TV with Anti-Reflection and Slim Fit Wall Mount Included on August 17th, 2024. I scheduled a Geek Squad appointment for TV setup and mounting on August 23rd. During this appointment, the technicians suggested that I hide all the cables, including those from the TV and soundbar. I agreed and rescheduled for August 28th. To my dismay, the team that arrived on August 28th had no idea how to mount the Frame TV. They suggested using the old mount from my previous TV, which was completely against the purpose of purchasing the Frame TV. The team left without mounting the TV and instructed me to reschedule the installation service. I called Geek Squad and spoke with Andy, who informed me that the system was not updated and that I would need to wait 24 hours before calling back to schedule. I followed their instructions, only to be told the same thing again. After waiting an additional 24 hours and calling Geek Squad again, I was informed that the system still had not been updated and that I would need to wait another 24 hours. As a customer who has been waiting for my TV since August 17th, I am extremely frustrated and disappointed. It is unacceptable that I have to repeatedly call Geek Squad and beg for them to schedule a service that they have already botched. Their lack of efficiency, knowledge, and customer service is truly appalling. I urge Best Buy to take immediate action to address this issue. I expect a resolution that includes a prompt and correct installation of my TV, as well as compensation for the inconvenience and frustration I have experienced.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MuhammadAlam,
Please know you are leaving a review and 1-star rating for The Frame TV, but we are sorry to hear of your installation experience, nonetheless. We recommend contacting Best Buy directly for assistance with this. We hope your concerns are resolved swiftly.
Should you have questions on The Frame TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
SAVE YOUR MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the era of smart TVS, why you would design a minimalistic TV with a large almost cable box sized module that has to be connected to it... I do not know and hence why these TVS are returned all the time. (I returned mine shortly after opening it) I bought the cheaper version from Hi-Sense. More than happy with it. Much better options out there for the money if you want a TV. These things are purely for the Matte finish on the screens. Artwork looks great on them, Go Hi-Sense. The new "pro" model that just came out is awful too. Save your money
No, I would not recommend this to a friendBrand response from Samsung
Posted .KristenL,
It’s unfortunate to hear of the issues that have caused you to return your Frame TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
- Cons mentioned:Tv box
Unbelievably poor experience
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box this TV was cracked. Best Buy’s answer: it probably wasn’t like that when it left the store. More than $2k down the drain. Complete customer service fail!! I will never shop at Best Buy again and I hope the readers of this review do the same.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DavidW,
We appreciate you sharing your delivery experience and having received a damaged unit. We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns on usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
BEWARE OF ONE CONNECT BOX
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware that this TV has a HUGE one box connect that you simply can’t hide unless you have enough space behind a wall and have someone create a space within the wall. If you can’t hide it, it completely defeats the purpose of the sleek and minimalistic look. Some Samsung TVs bring an optional box. This one you have to use it. RETURNED and got a much better TV for a better price. I went with a 77 inch Sony Bravia.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CarolinaV,
We're sorry to hear of this misunderstanding that has caused you to return your Frame TV. Your feedback is appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Worst customer service ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Frame drives broken. Had to call out of the country 10 times, would not send replacement. Had to return in store. Then repurchase. Won’t let customers box up and leave for pick up of broken item without someone home. Will never buy form Best Buy again. Lost a customer forever.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
You may also want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have any questions or need help with your TV once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is absolutely the worst to buy from. I bought this $3,000 TV over a month ago and on my 3rd appointment for delivery. They suck!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .RobertH,
I'm sorry you have not received your TV yet. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved in a timely manner.
Should you have questions regarding the usage or setup of your TV once you've received it, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Install yourself
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great but we used geek squad to install and it went very poorly. About 20 holes in the wall of our brand new house, the team installing it we’re fighting amongst themselves, not a good experience at all. All for almost $500
I would recommend this to a friendBrand response from Samsung
Posted .Xerxes,
Please know you are leaving a review and 1-star rating for The Frame TV, but we are sorry to hear of your installation experience, nonetheless. You may also want to consider providing feedback directly to Best Buy.
Should you have questions on The Frame TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
New TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new TV and the artwork function is great. We have absolutely no glare issues as we have lots on windows around the tv.
I would recommend this to a friendBrand response from Samsung
Posted .DavidS,
While it’s great to hear you’re loving the picture quality of your Frame TV, please let us know if you’re experiencing specific issues which caused you to give this a 1-star rating.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Best Buy Lies
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy lies. They tell you as a member you can get price matching when the product goes on sale but then when you call in to get it they tell you it is not available.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristopherG,
Please know you are leaving a review and 1-star rating for the 75" Frame TV, but we are sorry to hear of your experience, nonetheless. You may want to consider providing feedback directly to Best Buy regarding this.
Should you have questions on The Frame TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Bad experience never use Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never do Business with Best Buy one of the worse experience I got with your company still not solve yet
I would recommend this to a friendBrand response from Samsung
Posted .TejashP,
Please know you are leaving a review and 1-star rating for The Frame TV, but we are sorry to hear of your Best Buy experience, nonetheless. You may want to consider providing feedback directly to the Best Buy store where you made your purchase.
Should you have questions on The Frame TV itself, Samsung is here for you. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Picture quality
Aesthetically stunning
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My only regret was not getting a 75”. The fist time I saw the frame was at a friends house, and i said cool art piece. They lauged and said that it was the tv. It definitely is a nice addition to any living room not to mention, the picture quality is also great.
I would recommend this to a friend - Pros mentioned:Wall mount
Great reflection handling, mediocre tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2.5 stars. The reflection handling is amazing. I'm very happy with that. For displaying art, it is quite good. We bought the teak frame. It looks good. The frame sits very flush to the wall. We were disappointed that it doesn't really come with any included art (maybe 2 dozen junk images). I assumed that it would include popular public domain images, but even those require a subscription. As far as a TV, it is OK at best. The backlight-bleed is off the charts bad. I've never seen anything like it. It is very distracting when watching dark movies. I found changing the Picture Mode to Dynamic (instead of Standard) helped some. I have another 75" Samsung QLED TV (not a frame tv) and I don't notice any backlight-bleed on that TV. The viewing angles are also surprisingly bad. The picture is washed out if you aren't straight in front of the TV. I was expecting this to be similar to my Samsung QLED 75" Q60 + art mode + better reflection handling. In the end, I got art mode + better reflection handling, but the picture is a significant step down from my Samsung Q60. Good: - Reflection handling - Looks good in art mode - Mounts very flush to the wall - Can add free art using Smartthings app - separate Connect One box Bad: - Backlight bleed in dark movies is really really bad - Viewing angles are surprisingly bad (dark movies look gray and washed out from an angle) - Adding a bezel is pretty expensive: $200
I would recommend this to a friendBrand response from Samsung
Posted .MatthewS,
Thank you for sharing your thoughts on the picture quality of your Frame TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
In addition to the several picture modes on your TV, you may also want to try adjusting additional picture settings if the picture you are seeing is not to your liking.
You can go to: Menu > Settings > All Settings > Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
- Pros mentioned:Anti-reflection
Tv awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv with amazing features especially the anti reflection Matt screen
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 75” Frame TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome television. We love the Art work feature and the picture is really unmatched. We’re so happy with this purchase.
I would recommend this to a friend Try a different samsung tv. Not the frame!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv!!! Save your money and buy a different style, this frale tv is total garbage. Purchased in may of 24 it is now march of 25 and have had two service calls for same problem ( shuts down frequently) months owned 10. Months working correctly 3 . I purchased the 85" and am currently awaiting a replacement tv. Samsung has good products but the frame series have been nothing but trouble
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkW,
We appreciate you sharing the issues you’ve initially experienced with Samsung’s Frame TV. Thank you for your patience in having to deal with the inconvenience of this.
Should you need help with your new unit, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
- Cons mentioned:Tv box
Nightmare
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.0 stars if I could. This tv is a scam. Frames run about $800. If the box or box cable break you are screwed. You can’t find another one. No one can help you. It’s a nightmare. You cannot turn on tv without box. Don’t buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi NatalieG,
Thanks for your review. Please know you're reviewing the 2024 Frame TV which is still well within our 1-year Manufacturer's Warranty.
If you're reviewing an older model, please know you can also find parts available at our Parts Store: https://samsungpartsusa.com/
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist