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Customer Ratings & Reviews

Your price for this item is $197.99
The comparable value price is $199.99

Customer reviews

Rating 4.5 out of 5 stars with 68 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-68 of 68 reviews
  • Rated 1 out of 5 stars

    Ghost package.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I can review is that my package got scanned in California. (I live in California) it got shipped to NJ. It’s been delayed for two weeks in NJ and haven’t gotten any further notice.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      AlexD,

      Please know you are leaving a review for the Frame Customizable Bezel, not the delivery service provided by Best Buy. We recommend reaching out directly to Best Buy for more information. If you have any questions when you do receive your Bezel, please reach us via Facebook, Chat with us on the Samsung website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~ Samsung Pro Samsung

  • Rated 1 out of 5 stars

    Buyer beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shame I couldn't give it a zero. Beware return period is only 15 days. My frame came damaged out of packaging, and because I was 1 day past the 15 days BestBuy would not help and basically said tough luck and refused to return or exchange.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bezel does not accent the frame, just a color change, for the price.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Andre,

      I'm sorry to hear that the Frame TV Customizable Bezel is not what you expected. The Bezels are offered to help your TV better match or complement your home decor.

      Please give us the opportunity to gather additional information from you to best assist you. You can reach us on Facebook, Chat with us on Samsung’s website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design amd quality! Changed the look of the room for the better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pricey but nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is a little crazy for four lengths of cheap plastic, but it looks great and was super easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes the TV look great and blends beautiful into our white walls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern Teak Frame

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frame looks amazing and was exactly what we expected! Couldn't be happier with the quality and look of it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV Frame

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, only wish the corner seams were not so visible.

    I would recommend this to a friend
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