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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 456 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the 85" Class CU8000 Crystal UHD 4K Smart Tizen TV (2023) for its exceptional picture quality, vibrant colors, and ease of use. Many appreciate the large screen size and find the price to be reasonable for the features offered. Positive feedback also highlights the sleek design and the convenient remote control. While some mention the TV's weight, overwhelmingly, reviews are positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 456 reviews
  • Rated 5 out of 5 stars

    In living color!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most Amazing tv i have ever had. Vibrant colors takes tv watching to a whole different level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent quality and service! The product was delivered on time and in perfect condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgraded from a 52” to this 85”!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this tv for about 4 weeks and everytime I use it I can’t get over how nice it is!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Samsung TV 85

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just happy good service deliver. Fast and professional

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Accesible & huge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice versatility with apps & cable. I like that everything is in one place.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Failed less than 2 years.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 11/12/2023, tv failed 10/17/2025. The right hand lower side burnt out. It was so hot the back panel started separating and damaged the tv. DO NOT BUY.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not so sure about this…

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dude, hung this on the wall and it is totally flexing inward at both top corners. This is NOT A CURVED screen TV. Scared it is going to implode on itself.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi MrPPB,

      To best assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Rated 1 out of 5 stars

    84 inc tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst Tv in the world any body don’t buy Samsung products. My 85 inch Tv didn’t work for 15 day . Still no body fix it . They are not honest even. Any one can contact me .

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi DemissieG,

      I am very sorry that you experienced issues with your CU8000 Crystal UHD TV and are currently waiting for it to be serviced. I understand your frustration and appreciate your patience. Should you have any issues with your TV after service is complete, please contact Samsung Customer Support. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Advisor Samsung

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    happy loyal customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i recently purchased this amazing TV 85"s of good quality definitely happy with my purchase. replaced my 65" Samsung after 10yrs with another Samsung. money well spent recommend to anyone looking for a simple to use and navigate with all the new built in apps pretty much 85" desk top over all excellent TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    ⭐⭐⭐⭐⭐ - Excellent TV with Stunning Picture!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this Samsung TV, and I couldn't be more impressed! The picture quality is absolutely stunning, with vibrant colors, deep blacks, and incredible sharpness. Whether I'm watching movies, sports, or playing games, everything looks incredibly lifelike. The smart features are a breeze to use, and the interface is super responsive. It seamlessly integrates with all my favorite streaming apps, and the voice control makes it easy to find what I want without any hassle. The sound quality is also surprisingly good for a flat-screen TV, but I still connected it to my sound system for an even more immersive experience. Another standout feature is the sleek, modern design. It looks great in my living room, and the thin bezels make the screen feel even larger. Setup was easy and quick, and the TV's remote is intuitive and comfortable to use. Overall, this Samsung TV has exceeded my expectations in every way. It's a fantastic upgrade, and I highly recommend it to anyone looking for a premium viewing experience. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Tv size

    Rated 5 out of 5 stars

    A GREAT TV FOR A GREAT SISTER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Samsung 85" Class CU8000 to give to my sister for her birthday. Her birthday is in May, but I am not a last-minute person, so I decided to start early. I did a thorough research on the best 85" I could get for what I had budgeted. This is a very good time to get a good smart tv for any budget because there are so many quality choices to be made. I had decided to purchase a lower model Samsung which had good professional and customer reviews. I called my sister to let her know what I was going to purchase for her, but as I was about to put in the order at Best Buy that night, I discovered that the 85" CU8000 was on sale with about 4 hours remaining before the sale ended. I quickly searched the reviews for it and discovered that it was one of the best smart tv in its class. I took the timing of the sale as God's grace and immediately put in the order. I also purchased a 2-year coverage from Geek Squad which is probably the best electronic service for any box store. The CU8000 arrived at my sister's house in less than a week via free delivery. My sister is very pleased with the quality of the picture and the build. She commented that it greatly enhanced her TV experience. What was great is that I contacted Best Buy to transfer responsibility to my sister for any inquiries and services she may need, including technical support, if needed, from Geek Squad; and they obliged with no fuss. I am very pleased with the whole experience that Best Buy provided.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Samsung 85" CU8000 4K with awesome picture

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung 85" CU8000 4K tv has an awesome picture! The thin design looks great on the wall. It is definitely heavy and requires 2 people to lift it onto the mount. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title: A Spectacular Viewing Experience: Samsung 85-Inch TV Review I recently had the pleasure of experiencing the Samsung 85-inch TV, and I must say it has completely transformed my home entertainment setup. From its breathtaking display to its seamless smart features, this TV has truly exceeded my expectations. The first thing that struck me was the display quality. The 85-inch screen size delivers an immersive viewing experience, and the picture quality is nothing short of stunning. The colors are vibrant, the contrast is remarkable, and the level of detail is simply mesmerizing. Whether I'm watching movies, playing games, or streaming my favorite shows, the visual performance of this TV never fails to impress. Samsung's smart features have also been a game-changer for me. The built-in streaming services and user-friendly interface have made accessing my favorite content a breeze. The TV's integration with voice control and smart home devices has added a new level of convenience to my daily entertainment routine. I find myself using these features more and more, and they have truly enhanced my overall viewing experience. The design and build quality of the TV are equally impressive. Its sleek and modern design adds a touch of elegance to my living space, and the setup was straightforward. The TV feels solid and well-constructed, which is a testament to Samsung's commitment to quality. Sound quality is another area where this TV shines. The built-in speakers deliver rich and immersive audio, providing a theater-like experience right in my living room. The TV's sound performance is so impressive that I haven't felt the need to invest in additional audio equipment. In terms of connectivity, the TV offers a generous selection of ports, including multiple HDMI and USB ports, which have allowed me to easily connect all of my devices without any hassle. To sum it up, the Samsung 85-inch TV has completely redefined my home entertainment experience. Its stunning display, smart features, exceptional sound quality, and elegant design make it a standout product in the world of televisions. If you're looking for a truly immersive and feature-rich viewing experience, I highly recommend considering the Samsung 85-inch TV. In conclusion, I am thoroughly impressed with this TV, and it has become the centerpiece of my home entertainment setup. I can confidently say that the Samsung 85-inch TV has set a new standard for what a premium television should offer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Really Worth It - A Treat Yourself TV

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was between Q60C and this one, and this was definitely the right call. If you paid for high definition, treat yourself with this TV. It was not overwhelmingly heavy, so with two people you can mount it. Old mounts from 2013 still work (IFYYK) for this weight. Easy to install your apps, sound is great if you don't have a sound bar, and easy to sign in to your apps/switch apps. If you're second guessing yourself and you think this might be over the cost that you intended, get it!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% happy with my purchase quality is great perfect price and size for the area

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Pretty Solid Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic tv. Software is fine. Picture is great for movies and shows. YouTube tv doesn’t look the greatest streaming sports and live events wish it looked more clear instead of cartoonish. Mainly use the tv for Madden, CoD, NCAA 25, and R6S(occasionally) but zero complaints on the gaming aspect. I can’t speak on the tv speakers mines been hooked up to the sound bar from day one so I haven’t actually heard the built in speakers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    85” of class

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installing this TV is a breeze. The size is awesome. Colors, blacks, contrast, and sharpness is so vivid. The sound from the TV is mediocre which is understandable, coming from a smaller speaker. When sound is hooked on a home theater speakers, it felt like in the movie houses. The functionality of the apps has a little bit of a learning curve needed. The remote control is small and sleek with an option of charging with USB-c or solar. Over all it is a TV that is on the higher level. I would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Best TV found in the market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung tv is an excellent with Crisp, clear color, great sound, and very convenient features, such as the built-in Alexa. I would highly recommend this tv! Don’t hesitate to purchase this specific model if you are unsure about its performance. It’s an awesome tv that truly delivers on all levels. I will definitely be buying a second one in the near future!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    We love our Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is amazing!!! The picture is clear and the colors are brilliant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top of the line performance without a hefty price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality, clarity, and performance for a great price. We upgraded from an LG OLED TV and worries this would not be as clear or responsive. Well, we were wrong, this TV performed every bit as good as the OLED and was just as clear on both dark and light scenes. Only thing I wish was that an option existed for a Roku TV embedded as the OS, but that’s solved with an external dongle.

    I would recommend this to a friend
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