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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 20 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 20 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a 75inch for the living room and we enjoyed the tv so much we went bigger for the bedroom 85 inch. 10 out of 10 best tv I have ever owned. I love the no glare feature on the screen along with being a frame.fits flush against the wall best quality I ever seen I also bought the Samsung sound bar to go with it for 700 bucks. It connects Bluetooth or through WiFi and just makes the tv so much better with the sound

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    85” Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is beautiful as art on the wall and a crisp clear picture while watching as a tv. The frame is gorgeous, don’t forget to add it to your order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful, no regrets.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's beautiful, especially with the Sand Gold Bezel. I'm super cheap and I thought it was worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Do research on One Connect Box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The slim mount for the tv was easy to install and with the frame the tv looks amazing. One important thing to consider is the one connect box. Samsung basically took all the bulky hdmi inputs and other connectors out from the tv and use one wire connected to the one connect box. There is one wire that controls power and all the inputs. While this one connect box is convenient I replaced my existing tv with this samsung tv so I already had the hmdi cords and electric ran behind the tv and it was not needed, now I have to fish the one connect wire behind the tv and find somewhere to place the one connect box. Other than that I love the tv and the remote is easy to use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    85” Frame TV…Stay Away from this TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, let me say that I am a big fan of Samsung TV’s…I have 7! So when it came time to put a new large TV in our redesigned living room, Samsung was my obvious choice. I looked at the 85” Frame and was sold on the slim design and anti reflective screen. Bought it and had Geek Squad install it with a Sonos sound bar and sub. Within about 6 weeks it started turning on and off. Would reboot and continue randomly. Called Best Buy and said the TV was having problems and wanted it replaced. They told me a would need to contact Samsung. Samsung has now been here 3 times in 6 weeks and problem isn’t resolved. The TV has 5 electronic boards and the One Connect box has 2. The tech has replaced 3 of the 7. They said this TV has the most issues because of all the electronic boards. I will not be buying another Frame TV. I would advise to think carefully before buying this model.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      DVreview,

      Thank you for bringing your concerns to our attention. Please try reaching out to us again so we can further diagnose your issue and provide assistance.

      At your earliest convenience, please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    David's 85 Frame

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great TV, The clarity of the picture is amazing even with the matte finish.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Samsung Frame 85

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking TV .. Gold sand frame. Good picture quality. Easy to install and configure and setup

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective Samsung TV and No Support from Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Samsung 85" Frame TV expecting premium quality for its high price. Unfortunately, the TV had a severe "clouding issue" right out of the box, completely ruining the viewing experience. When I immediately attempted to return the defective product, Best Buy denied the request due to a system error that falsely claimed my return window had expired before the TV was even delivered. Neither Best Buy nor Samsung has offered a resolution. This experience has been incredibly frustrating. For such an expensive purchase, I expected far better quality and customer support. I would strongly advise others to reconsider purchasing from Best Buy or Samsung, as neither seems committed to standing behind their products or supporting their customers.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      JacobE,

      It’s unfortunate to hear of your experience with Samsung’s Frame TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty

      Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 85” is the perfect size for our large living room. As long as the internet connection is strong, your pictures will be crisp !

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love my New TV!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE my new TV!!!! Picture and the SOUND are exceptional!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best picture, it’s good for football games. Movies and it’s just the best.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Frame TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best tvs we have ever had. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    AMAZING SERVICE AND PRODUCT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV is amazing love the colors and product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a good product and present a very good charm to my living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No Glare and sharper images!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV with the attention to detail and no glare! Amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great, soooo thin

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, 85" The frame, breeze to mount, great picture, easy configuration. One wire to all th electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD BUT CAME WITH SOME SCRATCHES ON THE TOP OD THE FRAME

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's amazing! The art mode is incredible and it doesn't look too huge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frames TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this series. Can't wait for the family and friends to see if.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive for what it is

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disapointing in every respect. Lets start with the picture qualiry . Outdated LED edge technology with very significant blooming and contrast issues.The interphase is very bad. Samsung tech service is horibel. Returned my frame abd picked a Sony. What a diffence in quslity .

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greg,

      It’s unfortunate to hear of the issues that have caused you to return your Frame TV. Your experience is very important to us and will be shared with our product team.

      Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.

      LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Specialist Samsung