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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 357 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers find value in the 85” Class QN85B Neo QLED 4K Smart Tizen TV for its exceptional picture quality, with many praising its clarity and vibrant colors. The large screen size and smart features also impress users, while the easy setup process is appreciated. However, some customers have concerns about the weight of the TV and find the remote control to be unintuitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 357 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazong tv by far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best tv i had ever had . Picture js amazinf nice slick looking i would reconned it for anyone wbo enjoys warching movies or games or sport

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best 4k samsung tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the price!! The picture is absolutely stunning!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, would of have it 5 stars if it wasn’t for the window glare.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv! So clear and blur free. 85” is definitely worth getting.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Movie Theater in my Home

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Picture!!! Exceeded Expectations!!! Highly Recommend!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love my new living room T.v

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is supereb. I was replacing a 65 inch Lg for the living room

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv for a bright room. It recognized the Samsung sound bar with easy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great pic great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible picture and on sale. Hung over mantle and looks great!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I love this tv!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is awesome and 120hz is worth it for gaming,

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful customer support.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an 85 in Samsung nTV 14 months old and the sound stopped working. I call support, they put me through the paces, we slam the TV. They finally decide, "yeah you need a repair technician". they scheduled a repair technician who comes out, and puts in all new speakers and a motherboard. no resolution. He calls Samsung support and they tell him "yeah we know about that it's a software issue we're working on an update and we'll get it out as soon as we can." So he takes out all the new parts and puts the old ones back in. Meanwhile I'm paying for a service call. Samsung set up the service call, should never have been set up in the first place, fixed absolutely nothing, yet I'm out the money for the service call and Samsung says too bad for you. I almost bought an LG I think I should have

    No, I would not recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Great BUT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, but remote needs to be assignable to a specific TV. I have two Samsung TVs in the same room and each remote controls BOTH TVs.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      luvtotrvl,

      I’m sorry to hear your Solar Cell remote turns on other nearby Samsung TVs. Although the remote can’t be paired to a specific TV as it uses an IR signal, you can take advantage of the remote control function within the SmartThings app. If both TVs have been added to your SmartThings app on your tablet or mobile device, you can use the app to control each device individually.

      Should you have questions or need assistance setting up your devices with SmartThings, please know we're here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Rated 5 out of 5 stars

    DRIVE-in movie theater.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s like being at the drive-in movie! Greatest TV I’ve ever had the pleasure of watching. Where’s the popcorn?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A tv to dream of

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv. The clarity is superb. With my surround sound brings movies to life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Samsung I've owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV, would give 6 stars if possible!!!!!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Tv broke

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, someone bumped into the tv and now there is a huge black line. Very sensitive tv

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful Picture Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very disappointed in Samsung for this TV. Picture quality is awful at this high price. I switched Sony A80K which was buggy, with this and I highly repenting it. Picture quality is no where near natural colors, there is too much either yellowness or redness in the picture, also severe blooming around white backgrounds or colors like shocking pink or green. Pretty much everyday I adjust colors for whatever I watch on this TV. If the picture is not on optimized then it gives you severe rudder and I have to then go back to settings again to fix it. So everyday is a challenge with this TV. Other thing that I noticed that the picture is not same if you are not sitting directly in the middle of TV. This is another issue. Overall awful TV and Im returning it already with another less buggy Sony. I cant say much about sound as I use sound bars.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aalee,

      Thank you for sharing your thoughts on the picture quality of your QN85B TV. To ensure your picture is fully optimized, please be sure your TV is up to date with the latest firmware version, as this includes picture quality updates. You can check this by going to: Home > Menu > Settings > Support > Software Update.

      If the picture you’re seeing is still not to your liking after performing any available firmware updates, there are several picture settings you may want to try adjusting.

      Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
      ...and select the mode that best fits your usage:
      1) Standard: Is the default mode suitable for general viewing environments.
      2) Movie: Is suitable for watching TV or movies in a dark room.
      3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
      4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

      You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image.

      For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      • LiveChat with an agent
      • Manuals, Software, & Warranty Info

      ~ Samsung Specialist Samsung

  • Pros mentioned:
    Picture quality, Smart features

    Rated 5 out of 5 stars

    Best TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this Samsung 85-inch TV and it has exceeded my expectations in every way. The picture quality is stunning, with vibrant colors and deep blacks. The size of the screen makes for a truly immersive viewing experience, perfect for movie nights and gaming. The sleek design adds a touch of elegance to my living room, and the smart features make navigation a breeze. Overall, I'm extremely satisfied with my purchase and would highly recommend the Samsung 85-inch TV to anyone looking for top-notch performance and impressive visuals. It's a five-star product all the way!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Brilliant Picture, Ease Operation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the QN85 to replace our old 55" Samsung and wow what an up grade. We were going back and forth between the QN85 and the QN90 and we settled on the 85. We could not tell the real difference between them even though the sales rep was trying to explain the difference. The 90 has the NextGen system and ATSC which the 85 does not. ATSC is not available in our area, so really no lose. Plus the wife and I are not gamers. Numerous streaming apps come with it. Set up and navigation is very easy. The picture is bright and the colors are brilliant and crisp. Great valve for the dollar. We have 3 other Samsung TV's in the house and they have been working for over 10 years. great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was between this and the Sony mini led. For the price, the 85” model was significantly cheaper and in my opinion better looking. Also, I was not a fan of how the Sony anti reflective screen caused a massive rainbow effect. Very please with this. No blooming issues, works great with Apple TV 4K and Samsung soundbar with sub woofer. Make sure you have total tech for the free install, mounting and calibration!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Enjoying!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the 4K picture quality. The remote that comes with the TV is a bit too basic, but I am using my Direct TV remote with voice command. The sound quality is quite good, but I will connect my BOSE speakers soon. Overall a great TV for a reasonable price.

    I would recommend this to a friend
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