Customer Ratings & Reviews
- Model:
- HW-Q950T
- SKU:
- 6420988
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers are satisfied with the phenomenal sound quality and easy setup process. However, some have concerns about the product's price, subwoofer performance, display location, connectivity issues, and lack of LPCM support.
This summary was generated by AI based on customer reviews.
VERY DISAPPOINTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item I am very disappointed and frustrated in. Since the day it was suppose to be set up remote speakers do not sync with the soundbar. I will be having the geek squad over my house for the 3rd time to resolve this issue. The prior 2 times they sync them but then after a day or two, I get the red light and/or the blinking blue light on and it not synced again. Very frustrating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoeF,
Thank you for purchasing the HW-Q950T soundbar and for your review. Your feedback regarding this model is important to us and will be shared with our internal teams.
I am very sorry to hear that you are experiencing connection difficulties with the subwoofer and rear speakers. Please be sure your firmware release is (v. 1017.5). You can update your firmware by Auto Update, or by using a USB device. You can find the update on the product page of your HW-Q950T on the Samsung website.
Your issue may be caused by wireless interference. When there is a wireless device (e.g., wireless LAN) using the same frequency (5.8GHz) near the Soundbar, the wireless connection between the Subwoofer and Surround Speaker could become unstable. This will affect the quality of audio output.
In this case, the radio frequency channel of the Subwoofer and Surround Speaker can be changed as below :
1. With the power of the Soundbar on, vertically press and hold the WOOFER button on the remote controller for at least 5 seconds.
• The display shows “W-CH” and the currently set radio frequency channel.
2. Press the Up/Down button on the remote controller to change the radio frequency channel, and then press the Play button.
• The display shows “OK” and then the frequency is set to the changed channel.
• You can exit the setting mode by pressing any button other than Up/Down or Play.
The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft (10 m), but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.
For optimal listening performance, make sure that the area around the wireless subwoofer and the Wireless Receiver Module is clear of any obstructions.
If your issue persists, please contact Samsung Customer Support at:
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
I highly recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speakers are clear and the system has good bass. Have several surround systems and the Dolby Atmos is incredibly.
I would recommend this to a friendTotal Theater!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar integrates seamlessly with the Samsung TV for an awesom viewing experience.
I would recommend this to a friendDisconnect Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give it 5 Stars... But... Can't Give Something For Sound When It Keeps Disconnecting Invariably...
No, I would not recommend this to a friendBrand response from Samsung
Posted .RamboRick:
I am very sorry that you are experiencing connection issues with your soundbar. Please make sure you are running the latest firmware update which includes improved connectivity. You can update your firmware ver. 1017.5 by Auto Update, using the SmartThings app, or by using a USB device.
Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help. You can contact us via any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung sound bar
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this sound bar for my husband. It is great! Excellent sound quality and design. I highly recommend this product.
I would recommend this to a friendUpgrade from a 850
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the design and wireless rear speakers without all the cables. This systems is an upgrade to an existing Samsung model 850
I would recommend this to a friendSoundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome system and it sounds fantastic. I’m very happy with my purchase.
I would recommend this to a friend- Cons mentioned:Defective product
Floor Model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned floor model. Quit working after two weeks.
No, I would not recommend this to a friend Great communication
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation. The installers went over everything with me. They took time to explain. I really appreciated this.
I would recommend this to a friendGreat Dolby Atmos soundbar.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! Yes I had to re-sync the subwoofer. Afterwards, it was perfect. Works great with my Samsung TV.
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of the line soundbar. Might and say difference from what the TV itself sounds like
I would recommend this to a friendJust buy it. You won’t regret it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So glad I returned my original sound bar and got this one. It sounds like we are at the theatre. Best money spent.
I would recommend this to a friendBest Sound Bar All Around!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing and looks great on my tv stand! Definitely would buy again! Best sounds bar all around.
I would recommend this to a friendUnqualified excellence
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, easy to set up, easy to use. I could not be happier with this purchase.
I would recommend this to a friendRecommend!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After playing with the settings this is infinitely better than the Samsung htst5000,
I would recommend this to a friendAwesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product. I am 100% satisfied with this purchase.
I would recommend this to a friendQuality sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Soundbar, equal sound all round. I enjoy my games with the system.
I would recommend this to a friendSounds great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome home theater system! Sounds great, especially when playing movie titles with Dolby Atmos.
I would recommend this to a friendSamsung has outdone themselves
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound, have had many sound systems in my 71 years, this is by far the best of the best!
I would recommend this to a friendI got the best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesman was knowledgeable about all options, and took the time to explain all of them
I would recommend this to a friend