Customer Ratings & Reviews
- Model:
- HW-Q950T
- |
- SKU:
- 6420988
Customer reviews
Rating 3.9 out of 5 stars with 250 reviews
(250 customer reviews)Rating by feature
- Value3.6
Rating 3.6 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers are satisfied with the phenomenal sound quality and easy setup process. However, some have concerns about the product's price, subwoofer performance, display location, connectivity issues, and lack of LPCM support.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Rated 4 out of 5 stars
A little on the expensive side for a lot of people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the bar so far. A cheaper alternative to a component system but still on the expensive side. Haven’t been able to play movies load enough to enjoy it yet.
I would recommend this to a friend - Pros mentioned:Easy setup, Sound quality
Rated 5 out of 5 stars
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great upgrade to the home audio system. Really wonderful sound and was easy to set up.
I would recommend this to a friend Rated 4 out of 5 stars
Boom boom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the performance and sound quality. Didn't like the fabric cover or placement of the display. With the upfiring speakers, you cannot see the display if mounted above the tv. You'll need to stand directly over the soundbar to view the display wherever it sits or use the Smart Things app, which has some limitations—returned for the 2021 new releases. The audio paired with the Q90 is fantastic, and the sync is almost perfect. I would recommend it at a lower price point. The Dolby Atmos is nice!
I would recommend this to a friend- Pros mentioned:Easy setup, Sound quality
Rated 5 out of 5 stars
Super sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful sound, plenty of power output. Nice easy setup when using Samsung equipment.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this soundbar about a month ago. Set up was somewhat easy. Love the surround sound. Movies and music is great.
I would recommend this to a friend - Pros mentioned:Easy setup, Sound quality
Rated 5 out of 5 stars
Sound System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great system easy to set up... Sounds as good if not better than my Sony system....
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Awesome sound bar, could use some more bass.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4.5 would be my rating. 4 is too low and product does not meet a 5 rating. Remarkable sound bar. Sound is incredible, clean, crisp and sharp. Beautiful display and a perfect match for Samsung Q series TV's. I have the bass all the way up and system is expertly configured for best performance, bass is low, needs more power. Not enough rumble but overall an excellent alternative to a full component stereo system.
I would recommend this to a friend Rated 2 out of 5 stars
It’s “okay” but should be better for the price
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this thinking it would sound amazing, little did I know it’s not that great, small speakers never seem to connect and the soundbar it’s self is alright definitely should have did more research
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Outstanding
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bars ability to bounce sound around the room to place sound objects far away from the physical limitations of the bar is incredible. I am truly impressed. I can hear CLEAR sound coming from corners and walls of my room that I never heard before. Display on top is trash. Buggy reliability. App doesn't even configure half of the bars settings. Really needs more work in these areas.
I would recommend this to a friend - Cons mentioned:Price
Rated 1 out of 5 stars
Terrible Journey w. my Samsung HW-Q950T
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really liked this system BUT then got it home & the worst experience in my Samsung history began. During initial setup audio wouldn’t work with my newer Samsung TV. We tried HDMI, Wifi, & Bluetooth tirelessly. Hour later after resetting, on/off, resync, toggling every setting MANY times FINALLY it just started working via HDMI like it should have the first time, 2 minutes in! Eventually, got bluetooth and wi-fi working too, & installed the app. App is hit or miss, not finding or connecting 25% of the time. Features were nothing amazing, just basic volume and such. After a few days, we noticed each time the TV was turned on, the soundbar had to be reselected from TV settings to work (no auto-select), which gets aggravating after a week. Approx. 35-40% of the time the back surround speakers would not come on. To fix, had to unplug several times before finally they turned on arbitrarily. Searching online shows this is a common issue. The solution to upgrade firmware to the latest did not work for us! About a week in, soundbar would not connect via HDMI. Tried to switch to bluetooth and Wi-Fi, but neither worked. I spent HOURS searching online & Samsung support forums but nothing. I gave up & submitted a support ticket with very detailed info. Samsung got back with me within 24 hours, which was nice but incredibly disappointed to learn the system’s app is actually serviced by another company so they couldn’t help me. This was frustrating because Wi-Fi app was merely ONE of the many issues I documented — and rather than focus on what they *could* help with, they picked the one thing they *could not* help with and used that as an excuse to circumvent the request for support. The rep was very courteous, but as a customer, I went above and beyond to make this work and I hardly see where it’s my responsibility to understand the inner agreements between Samsung and it’s partners. At this point I decided to return this faulty system. In terms of sound quality, it was pretty good but I did wish for more powerful, gripping sound. Our ceilings are 15’, room ~17’x18’ w. tiled floors so most of the sound was lost to the larger space. My last comment is that Best Busy sold this to me for ~$1900 yet noticed when I submitted my ticket Samsung was selling for $1700!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi jessbaker101,
Thank you for your review of the Samsung HW-Q950T Soundbar System. I am sorry to hear that it did not work out for you and have returned your unit. I understand your disappointment.
Your feedback is very important to us and will be shared with our product team.
Please know that should you ever need assistance with settings or adjustments with a future Samsung purchase to optimize your sound experience, Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
~ Samsung Ambassador
Rated 4 out of 5 stars
Great sound, but doesn't turn on automatically
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound. Great for movies, especially with ATMOS for the overhead effects. My only quibble is that it doesn't turn on automatically with my Samsung QLED TV, so I have to change the sound source in the TV settings manually each time. Every once in a great while, it will turn on automatically, though and I have tried resetting the whole thing, yet that issue continues.
I would recommend this to a friend- Pros mentioned:Easy setup, Sound quality
Rated 5 out of 5 stars
Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is fantastic. Set up was easy. Great value.
I would recommend this to a friend - Pros mentioned:Easy setup, Sound quality
Rated 5 out of 5 stars
First few weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is much better than expected. Easy setup and looks clean.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great soundbar for looks and sound.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound quality and great looks. The wireless subwoofer and speakers have help declutter our family room and make it look miles better. Very pleased with the sound quality and Atmos on this setup. This replaced a dedicated home theater receiver and speakers, with no decrease in sound quality.
I would recommend this to a friend - Pros mentioned:Easy setup
Rated 5 out of 5 stars
Great sound!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this sound bar package! It works perfectly for someone who doesn’t want huge speakers, but still wants great sound. I replaced my huge speakers and really high end surround system with this and am very satisfied! Some say the setup isn’t easy, but just follow the instructions and you’ll be fine. Buy it now while it’s still $1,400!
I would recommend this to a friend - Cons mentioned:Price
Rated 4 out of 5 stars
Good system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice, but little pricy for what you get. I like it, just wish it was little cheaper.
I would recommend this to a friend - Cons mentioned:Price
Rated 5 out of 5 stars
Atmos in a sound bar system...GET IT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a bit pricey even on sale, but so worth it if you don’t want a full blown AVR system. Performance always varies in different spaces and speaker placement, but matched with an appropriately sized tv and you don’t need the theater anymore. Atmos works amazingly and this does support Dolby Vision pass through.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was on the fence about purchasing this soundbar based on previous reviews glad I didn't listen and upgraded from my old Samsung soundbar this Soundbar has been amazing with the sound and I've had no issues such as other reviewers have had with disconnecting and so on hooked up to my qled 70t Samsung TV perfect match
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
SoundBar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, speakers are clear. Makes everything on screen come alive.
I would recommend this to a friend Rated 1 out of 5 stars
It's great when it works and that's not often
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first week I had the system I loved it and then things started to happen. First while the system was hooked up via Wi-Fi to my TV which is also a Samsung the sound kept dropping. I should have been happy with that because now I can only hook up through Bluetooth and have the ability to listen to good sound only when the system chooses to let me. It will only hook up through Bluetooth and you lose some of the functionality when the system decides to do so like adjustive sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AVB555,
I am very sorry that you are experiencing connection issues with your Samsung HW-Q950T Soundbar. Please make sure you are running the latest firmware update which includes improved connectivity. You can update your firmware ver. 1017.5 by Auto Update, using the SmartThings app, or by using a USB device.
Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help. You can contact us via any of the below options:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador






