Customer Ratings & Reviews
- Model:
- HW-Q950T
- SKU:
- 6420988
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers are satisfied with the phenomenal sound quality and easy setup process. However, some have concerns about the product's price, subwoofer performance, display location, connectivity issues, and lack of LPCM support.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best bar of all .a spectacular sound and a surprising and powerful bass
I would recommend this to a friend - Cons mentioned:Subwoofer
NOT GOOD!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you like great sound, KEEP LOOKING! Surround sound completely sucks! And half the time the SUB woofeer has all kinds of BS artifacts, very messed up. Wish I had kept looking!
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Sound Bar Delight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic Unit I have been looking for a different Sound Bar than I replaced.
I would recommend this to a friend Soundbars have come a long way
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having had the Q90R, I was happy to see one with a lower profile come out. The Q90R was too tall whereas this one is perfect for me. Sound quality is exceptional, and the atmos effect is there. Voices are much clearer than prior bars I've owned. I've matched this up to a Q90T television and it's superb.
I would recommend this to a friendBrand response from Samsung
Posted .Sledbiz72:
Thank you for purchasing our top of the line Samsung 9.1.4ch HW-Q950T soundbar with Dolby Atmos and DTS:X bringing you 3D true surround sound. I'm glad to hear that you are happy with the match to your Q90T television. With Q-Symphony, your TV & soundbar speakers work together for better surround sound.
Should you ever have any questions or concerns or need help with settings or features, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds really good! Better than I thought it would l. Highly recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound system
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound system love the quality and super loud
I would recommend this to a friend - Pros mentioned:Sound quality
WOW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound that comes out of this is unreal!!! You won’t be disappointed
I would recommend this to a friend Absolutely Exceptional
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3D True Surround Sound with Dolby Atmos is truly something you have to experience to fully understand the difference it makes. Now that I have this system I couldn’t imagine watching TV with sound only coming from my TV speakers. 9.1.4 Ch, HDMI eARC, 546 watts, 20 speakers, rear speakers & subwoofer are completely wireless, Alexa, etc. This is the best of the best.
I would recommend this to a friend- Pros mentioned:Sound quality
Surround sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a deal! Sound is great and comes with multiple speakers!!
I would recommend this to a friend Good but
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but the rear speakers are connected but don’t play. There is no help to remedy this.
I would recommend this to a friendBrand response from Samsung
Posted .Good:
Thank you for purchasing the HW-Q950T Soundbar and for your review. I am very sorry you are experiencing issues with your rear speakers.
The original volume of the content you are playing may be low. Try adjusting the Subwoofer level. See page 13 of the owners manual. Using the WOOFER button on the remote, you can adjust the volume of the subwoofer between -6 to +6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down. You may also place the Subwoofer speaker closer to you.
I hope this helps. If you should need further assistance, please contact Samsung Customer Support via:
For further assistance, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
- Pros mentioned:Sound quality
Soundbars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sounds. I didn’t find anything sound better then this.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and easy to hook up and easy controls makes life easy
I would recommend this to a friend - Pros mentioned:Sound quality
Good election
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good sound, balanced and enveloping, very happy with the purchase
I would recommend this to a friend - Pros mentioned:Sound quality
Outstanding sound quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound quality! Bass smooth as it can be.
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Subwoofer
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rear speakers did not work. And it went in and out. The sound bar worked all the time and sounded great, but when all the speakers did cut on it sounded exceptionally great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Elcrronics,
Thank you for purchasing the Samsung Q950T Soundbar and for your review. We appreciate your feedback regarding the connectivity issues you are experiencing with your unit's rear speakers.
Please make sure you are running the latest firmware update (ver. 1019.5 released 4/6/21) which includes improved connectivity. You can update your firmware by Auto Update, using the SmartThings app, or by using a USB device.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
- Pros mentioned:Sound quality
Great brand
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the buy! Great sound! And very quick response time
I would recommend this to a friend An ok soundbar, but priced too high
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I felt like the level control for surround and sub was lacking and did not offer much difference whether on setting 1 or 6 ( levels available: 1-6). The rear speakers kept losing connection to the sub, so it seemed like we were always checking when the sound dropped in depth.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Keoni3,
Thank you for purchasing the Samsung HW-Q950T Soundbar and for your review. We appreciate your feedback regarding connection difficulties with the subwoofer and rear speakers. Please be sure your firmware release is (v. 1019.5). I recommend using the SmartThings apps to update your soundbar.
Your issue may be caused by wireless interference. When there is a wireless device (e.g., wireless LAN) using the same frequency (5.8GHz) near the Soundbar, the wireless connection between the Subwoofer and Surround Speaker could become unstable. This will affect the quality of audio output.
In this case, the radio frequency channel of the Subwoofer and Surround Speaker can be changed as below :
1. With the power of the Soundbar on, vertically press and hold the WOOFER button on the remote controller for at least 5 seconds.
• The display shows “W-CH” and the currently set radio frequency channel.
2. Press the Up/Down button on the remote controller to change the radio frequency channel, and then press the Play button.
• The display shows “OK” and then the frequency is set to the changed channel.
• You can exit the setting mode by pressing any button other than Up/Down or Play.
The maximum transmission distance of the main unit’s wireless signal is about 32.8 ft. but may vary depending on your operating environment. If a steel-concrete or metallic wall is between the main unit and the wireless subwoofer, the system may not operate at all because the wireless signal cannot penetrate metal.
For optimal listening performance, make sure that the area around the wireless subwoofer and the Wireless Receiver Module is clear of any obstructions.
If your issue persists, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
~ Samsung Specialist
- Pros mentioned:Sound quality
Samsung soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system has been great so far. It has great sound.
I would recommend this to a friend - Pros mentioned:Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal with great sound Quality. Feel like in theatre
I would recommend this to a friend Great soundsystem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little pricey, but a great soundsystem, the rear speakers really enhance any movie or show
I would recommend this to a friend