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Customer Ratings & Reviews

Your price for this item is $399.99
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Customer reviews

Rating 4.5 out of 5 stars with 927 reviews

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92%
would recommend
to a friend

Customers are saying

Customers appreciate the large capacity, quiet operation, and effective cleaning performance of this washing machine. Many also find it easy to use and enjoy the large size of the washer tub. However, some customers have reported concerns about the machine's long-term reliability and occasional balancing issues. A few users also noted the absence of an agitator as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 927 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Super quiet. Cleans great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier. This washer really sets the standard

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Solid washer - this is not the recalled model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well, i recommend. Love the built in sink

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome. Better than I imagined

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This active washer is Amazing with its functionality and washing settings . I love the way it automatically eveningly distributes the wash load before the wash starts. The drum is a nice size, making it great for my king size comforters. I highly recommend this product if you're shopping around for a new washer. LOOK NO FURTHER!!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer very quiet. Would buy again. Fast delivery.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Quiet when running. Love the levels.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It easy to maintain and use at the same time love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    plenty of settings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice top load washer with plenty of settings. Sometimes the clothes do tend to get a bit tangled up; have to unwind them before putting into the dryer. Aesthetically a great looking washer! I actually owned the same washer a year ago, but sold it with the house. Went back to buy a new set and picked out the same one!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for single family. Nice wash and happy to buy

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great washer worked amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works amazing no problems. Works fast and effective.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Great for large families laundry

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great results

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first top load HE washer and it works great. I thought it would be quieter which is why I gave 4 stars. Clothes come out clean, so many cycles to choose from and hand wash basin is great to have if you don't have a sink in your laundry room.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Multiple features of wash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first washer that was delivered was a lemon but after speaking to geek squad on the phone a woman authorized the delivery of a new one to remedy the situation. After this I was convinced that purchasing the additional warranty is a must looking forward. The new one works great and I love how Best Buy handled everything!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Big washer drum, a lot of settings and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer isn't too big but handles large loads great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly bought this item because it was an open box and the price could not be beat.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Great Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Washing Machine. Very large tub. Very happy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great job cleaning clothes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only negative is Samsung chose a poor design for the pre-wash tub. I LOVE and use the tub often. Unfortunately it's in the way of the soap dispenser making it very difficult to add soap. Also, if you aren't aware, it's quite easy to bang your head on the pre-soak tub when reaching into the washer to remove clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Washer size

    Rated 5 out of 5 stars

    Love both the washer & dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the large tubs and they are energy efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Noisy but does the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had spent a lot of money on my last set of washer dryer only to realize all the fancy tricks didn't really make clothes more cleaner. Told myself that I won't spend as much next time. This one does the job much cheaper! However, it is noisy!

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 3 out of 5 stars

    Easy to use; a few negatives

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the washer isn't bad. It looks good and is very easy to use. However, it does not wash clothes as well as my old machine (whites don't get as white) and it easy goes off balance, extending the time it can take to do a load of laundry.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product washes great. It's quiet. Spin cycle is good, gets clothes towels pretty dry before having to either air dry or use the dryer. CON - The fill for detergent and softner is a pain to get the last bit out of big jugs because the "washboard" lifts and gets in the way. Other than that nothing major.

    I would recommend this to a friend