Customer Ratings & Reviews

I think the freezer with drawers is fantastic. I really like this refrigerator.

Beautiful fridge, love the beverage center. Would recommend

Great refrigerator. Very spacious and sleek design

They messed up this whole delivery. The fridge is great. Best Buy is not. I would not wish Best Buy customer service on my worst enemy. I would never want anyone to deal with the stress of ordering a fridge and having it delivered to your house, only for Best Buy to mess that up OVER THE COURSE OF 2 MONTHS.....

The delivery was easy and the fridge is beautiful!

Delivery service wasn't great,unprofessional peopleand unfriendly

Love it. Very spacious and water filter works great!

I went to the Eau Claire on May 26, 2014 to order my dream refrigerator the 4 door. I wanted the counter depth, I make it very clear to the Clerk who ordered it. "I must have the counter depth for it to fit through my house door! I ordered my beautiful counter depth frig and was talked into a member ship for 49.00. Then I was given a 300 gift certificate, but I must use it on my next purchase.. I told her, I didn't need to buy anything else. She gave it to me and put it in my wallet. So delivery was set up for June 3rd, I had to remove 2 cabinets and a countertop to make room for the refrigerator. I also had to put in a water line for it. When the delivery team arrived, I looked at the refrig which was inside a cardboard box. I imediately noticed the size of the refig was not the counter depth that I requested. The refrig was never removed from the truck, it was the wrong order. I asked for a refund and then called the next day for the refund status. I was told that the refrig had not been processed and it was on the truck. I was told to call back. I called later and asked for a refund on everything. I wanted a 0 balance on my newly opened best buy credit card so that I could reorder. On the july 4th sale I attempted to order my Bespoke counter depth again. I was told that my card was over the limit, the refrig had not yet been returned and I didn't have a 0 balance. So frustrated I call best buy and was told that the 300 free gift card was not free, that I was charged 300.0 for it. I didnt have the gift card, I had thrown it out along with my frustration and disappointment. I got a notice from the Best Buy credit card company, asking for a payment, that I was in collections. I made a dispute which can take a long time for a resolution. I called to have the gift card replaced and was told it would be mailed to me but it never was. My next step it filling a complaint with the federal trade commision. I dont deserve this incompentence!!!!

Overall, good refrigerator; however, two weeks later I am still struggling to get the ice maker to work!

Not sure if I can rate fairly. Delivery hasn’t been made yet.

Refrigerator never cooled off. Freezer worked fine. Samsung customer service was good, but it has taken nearly a month to get resolved. No service available in our area.

So very disappointed. We bought this fridge in 2021 for our first home and it has been nothing but issue after issue. The beverage center was a creative thought, but it does not work consistently. The pitcher will fill up one day, and then not fill up for weeks. We've tried all trouble shooting and no success for a consistent fill. In addition to this, the ice machine also lacks consistency. Again, a good thought to provide the option of big or small cubes, but the actual ice machine will decide when it wants to make ice. It's been about three weeks now that neither ice tray has made any ice. Not a single cube. We've done all trouble shooting, and again, no success. This fridge was close to $4000 when we bought it in 2021, and it was NOT WORTH THE COST. At least it does its basic job of keeping food cold, but the other factors that made this fridge stand out to us are completely lacking.

I received this fridge as a replacement. This is fridge is the best looking one out the Bespoke fridge. I love how it has 4 doors.

What a piece of junk. Within 10 months, the ice maker broke, leaked water everywhere. then at month 15 ice maker broke again, this time out of warranty. Only 1 year warranty? Yep 1 year and Samsung Care should be called "Samsung Careless"... Then at the 2 year mark the entire fridge is busted, all cooling stopped. Fridge and freezer room temperature and all food spoiled. Wasted almost $3,000. Decided I'm not putting another penny in this horrible product, had it hauled off and bought an LG which so far has been working flawlessly.

This is a great fridge if: a) You are lonely (because you'll get to meet a bunch of service technicians) b) You don't have any source of music to listen to (because you'll spend a lot of time on hold with Samsung and/or the local repair service company) c) You need to clean your kitchen floor and never get around to it (because they leak! The water that pools on your kitchen floor is a convenient source of water that needs to be wiped up. My first one started leaking after about a year, then after 3 years the top section stopped cooling. That fridge was replaced as unservicable after 6 visits and 8 hrs on the phone. Brand new version - warranty replacement, started leaking after about a week.) If you're not interested in these bonus features, there might be a better option out there for you.

Good buy! The product is seamless and operates smoothly.