Customer Ratings & Reviews
- Model:
- RF90F29AECRAA
- SKU:
- 12373546
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.8 out of 5 stars
Great AI fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model has all the technology needed. I am able to use my calendar and get my grocery list and watch the news.
I would recommend this to a friendGray fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good quality and it will last longer with features on
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It a good refrigerator Samsung i would get an others..one.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item more then i expected to enjoy. Storage is more than needed but glad to have for future use
I would recommend this to a friendMust buy if you want an AI fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product with all the new tech and AI features
I would recommend this to a friendDefective refrigerator assembled by robots
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has been an absolute nightmare to deal with. I received a defective refrigerator on August 20, and instead of standing behind their product, Samsung has spent over a month giving me the runaround. Since mid-December, I’ve been bounced between customer service reps, “repairs” that never fix the issue, and vague “next steps” that go nowhere. Their ‘callbacks’ and ‘next steps’ are just stall tactics—48-hour waits that magically fall on Fridays, followed by scripted calls that solve nothing. For over a month, I’ve been stuck in limbo. No proper repair, no replacement, and no accountability. Every interaction feels like a stall tactic rather than an attempt to resolve the problem; wasting my time and testing my patience. It’s incredibly frustrating to pay for a major appliance only to be treated like an inconvenience when it doesn’t work as advertised. Samsung’s customer service is disorganized, unresponsive, and completely indifferent to the time and stress they’ve caused. This experience has destroyed any trust I had in the brand. If you’re considering a Samsung appliance, be warned: once they have your money, getting real help is an uphill battle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Janay C,
This is not the experience we want you to have. We want to speak to you directly to provide support and see what options we can offer to help you regarding your overall experience with the refrigerator and customer service.
Feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151859080) when you message us so our team can retrieve your information.
Thank you.
Nicole
DO NOT BUY - Mine broke within 4 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge if it works. However, beware as our fridge gave out within 3-4 months and non-repairable. Working with Samsung warranty has been a NIGHTMARE. Purchased this on July 9th. Finally received my fridge on August 8th. Fridge decided to quit working slowly throughout the course of November. Initially, the freezer stopped cooling by mid November then the refrigerator gave out completely by 11/29/25. Called one repair company via the Samsung warranty. They took 1.5 weeks to arrive but ultimately could not fix the issue. Then ended up getting a second service company who showed up within 3 days (thanks to a cancellation and they also could not fix the fridge). It is 12/19/25 today and I have been without a working freezer for over a month and without a working fridge for ~3 weeks at this point. At this pace I'll be shocked if I have a replacement fridge by January. So much for Happy Holidays. Still no working fridge. Also, lets not forget the medications and food items in my fridge that went bad as well. STAY AWAY!!!! Not worth the cool tech features. Should have stuck with my GE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mofas85, we understand your frustration if, after numerous service technician visits, your fridge remains unrepaired. We want to speak to you directly to provide support and see what options we can offer to fix your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number (1151646230) to help our team pull up your information.
Have a great day.
^Camille
Good space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator my kids are in love with it too and a big space
I would recommend this to a friendSamsung is not delivering what we pay for.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door in door is faulty, not working from very first day, so I am very upset and not happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Best Buy clients,
To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Not your Dad’s ice box!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leave it to Samsung to come up with a refrigerator that is WiFi compatible that can handle many different applications..
I would recommend this to a friendMy dream fridge!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s beautiful with so many helpful features! From Alexa to inventory management
I would recommend this to a friendOwner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart refrigerator I recommend 100% the best I put on my garage
I would recommend this to a friendRefrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recently purchased this and we are loving it my daughter loves to use the drawing feature 10/10
I would recommend this to a friendGeneral manager
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Guilmo is very nice ( general manager) he was amazig and very helpful
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to make a review yet, I don’t get my fridge until the 28th.
I would recommend this to a friendMust have
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase i made. The auto door opening function is a game changer
I would recommend this to a friendBeapoke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the design and the computer design. Awesome upgrade
I would recommend this to a friendWas back ordered but definitely excited about it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks cool but it hasn't been delivered yet so I really can't say
I would recommend this to a friendSamsung fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing fridge so advanced and high tech love it definitely recommend
I would recommend this to a friendSamsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best fridge where I ever had. this fridge have all the gadgets it's like a computer
I would recommend this to a friend
