The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,524 reviews
Rated 4 out of 5 stars
For new it’s good
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far it’s good. This is a Samsung, so a more accurate review in 3 years. I do wish the shelves were a little different.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this refrigerator however the door on the left dosnt work correctly and cool air escapes through that gap in the door unless you close the left door before the right putting the flap over-it’s suppose to fold over itself but it dosnt-not sure why this is an issue-I’ll looked at it and tried to move the door but with no avail.
GailS, we want you to have the best experience with your refrigerator. Let us help you out.
If the fridge's door does not close easily, it may impact its cooling performance and eventually create frost.
Here is a link for tips and tricks to help you with your fridge door not closing properly. Please click on the embedded word.
Refrigerator or freezer doors will not close https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close
Should you need more assistance, please feel free to get back to us via the following options:
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s amazing how you can do so much research, find one that shouldn’t have any problems, and still run into problems.
Just after a year it formed a leak in the sealed cooling system requiring the entire unit to be replaced. Luckily I had the Best Buy warranty
Thank you for your feedback on our refrigerator. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Nicole
Rated 1 out of 5 stars
Atrocious customer service
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Absolutely shocking customer service. This came without the glass panels and despite being told they were on their way on 2 separate occasions and taking 2 days off work for the scheduled delivery none of the panels have arrived. I have contacted the customer support number on 4 separate occasions and 1 visit to the shop but still have not received a satisfactory answer to when the panels will arrive.
This refrigerator should not have been delivered with parts missing. We were not told this would be the case and will now be looking to return the refrigerator as we have no likelihood of the complete product being delivered.
This review is from Samsung - BESPOKE 30 cu. ft. 3-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready
No, I would not recommend this to a friend
Brand response from Samsung
Posted .
Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question about the missing panel. Please ensure that the panels are included in the purchase as we see it is a panel-ready fridge, and you would need to select the panels for it.
Have a great day.
^Charles
Rated 5 out of 5 stars
Great refrigerator
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
great product and state of the art delivery. I strongly recommend