Customer Ratings & Reviews

Great product makes my refrigerator looks great and the team was very helpful in pointing me in the right direction

Great product, just did not like the fact that it took 6 months to get to us Over all good product

Good quality, good match with my kitchen cabinets.

The door looks great. The delivery people installed it quickly.

The panels fit perfect and look great. Extremely easy to replace.

Color makes my kitchen pop! Love love love. Kitchen accent color!!!

These panels are beautiful and packaged incredibly well.

I love it, its niiiiiiiiiiiiiiiiiiiiiiiice product

Nice refrigerator. We absolutely Love it. The interchangeable panels give this a unique look.

The glass panels are awesome to looks at. Very sleek.

Works as it should. Gives you many options for color in the kitchen.

Good fit for my refrigerator. Replaced existing stainless one.

The door are such a pretty color. They are a wonderful shiny material.

The panels I’ve received were really good and got many compliments!

It seems Samsung changed the design of the panel and didn't tell anyone. I had one open-box panel that had plastic clips along the top and bottom and long magnets along each side. The panel I ordered had plastic clips on all four sides. The open-box panel went on in just a few seconds and fit very securely. The new one could not be snapped into place. I tried, BB Geek Squad X 2 tried, we switched to old panel to the other side. It went on quite easily again, and the new panel could not be made to fit at all. The BB sales rep is seeking a solution.

I cannot yet comment on the quality of the panel. However, the delivery coordinator canceled and refunded the order due to a "lack of stock" without communication, coordination, or apology. I found out that the panel was not being delivered only after going to the website to check the delivery status (after my refrigerator had been installed). Customer Service? 0 out of 5 stars. A call to Best Buy Customer Service (with a very courteous and HELPFUL agent) revealed that the other three panels were on track for on-time delivery and that the fourth panel was sourceable and could be delivered within a week of the first three.

Thank you best buy! the delivery time & quality is A1! thanks for the great customer service!

Excellent purchase, great service, item waa delivered on time

Great refrigerator and beautiful as well! Enough room in this size and the glass in cool! Great delivery and setup experience as well. Thank you BB

Had a worst experience buying this product in Best Buy, may be this will be my last order from Best Buy. 1) Ordered a Samsung bespoke refrigerator panel on sep30 and they couldn’t deliver till dec 12. 2) Have you ever seen a company sending a wrong product twice and that happend in my case 3) it wasted multiple Best Buy employee ‘s time /my time . 4) Customer service seems to generic and never acknowledged on what went wrong , neither ready to provide solution . Only thing they did is placing order one more time