Samsung Bespoke 4 Door Flex Refrigerator Panel Top panel White Glass RA-F18DUU12/AA

Customer Ratings & Reviews

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Customers are saying

Customers love the Bespoke 4-Door Flex Refrigerator Panel - Top Panel for its great appearance, color, quality, design, finish, and ease of cleaning. Customers also find the panels easy to install and remove. However, some customers have reported issues with receiving the correct panel and size. Additionally, a few customers have experienced problems with delivery.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 4 Showing 61-80 of 102 reviews

Rated 5 out of 5 stars
Just spend the money on what YOU want
CarlosV Posted 2 years ago
Amazing fridge! Fit perfectly! Does everything we need it to do! Customized option was what we needed!
I would recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top panel - Charcoal Glass
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Rated 5 out of 5 stars
Bespoke Door
AprilB Posted 2 years ago
Beautiful frosted gloss, gives a really elegant look!
I would recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top panel - Pink Glass
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Rated 1 out of 5 stars
Samsung Refrigerator is
HeribertovC Posted 2 years ago
Everything is all good but the first time when The refrigerator was dilivered they brought the wrong size panels so had to reorder, so 3 weeks past the new panels cane in the gentleman brought them and again wrong size. Some is not paying attention to there job. So for the third time had to reorder panels but smaller and hope they come in the right size. And for all this trouble for not doing it right the first time we are wanting a discount for going thru all this trouble and waiting.
I would recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Matte Black Steel
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Brand response from Samsung
Posted 2 years ago
Dear Valued BestBuy Client,

Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to make a follow-up on the panels and make sure that it's the correct size.

Have a great day.

-John
Rated 5 out of 5 stars
Great Fridge!
Koalkm Posted 2 years ago
Very good fridge for our family of two. The beverage center is perfect for us.
I would recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Navy Steel
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Rated 5 out of 5 stars
Loved
Great experience. Great service and install. Will use again.
I would recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Navy Steel
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Rated 5 out of 5 stars
Quick and friendly
They did a professional and quick installation, and they were very friendly.
I would recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Matte Black Steel
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Rated 2 out of 5 stars
Not worth the wait
ElradesW Posted 2 years ago
I love the panels now that I have them but they were on backorder for 2 months
I would recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top panel - Sunrise Yellow Glass
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Brand response from Samsung
Posted 2 years ago
Dear Valued Best Buy Client,

We appreciate you informing us of the status of your panels.

Please contact our Best Buy customer service department at (888) 237-8289 to better assist you should you need to follow up on the panels. Call 24 hours a day. They can answer your question or transfer you to your local store.

Thank you.

-Angelica
Rated 1 out of 5 stars
Best Buy do better!
JenniferB Posted 1 year ago
Still don’t have the panels! Ordered before Thanksgiving. Panels that arrived have been bent and broken! Stay away!!! Customer service has been a nightmare!
No, I would not recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Matte Black Steel
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Brand response from Samsung
Posted 1 year ago
Dear Valued Best Buy Client,

We understand the disappointment about receiving damaged panels.

Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on the panels' status. They can answer your question or transfer you to your local store.

Thank you.

-Angelica
Rated 1 out of 5 stars
send wrong size
Stephanie Posted 1 year ago
vey disappointed wrong panel was sent, had to go to the store 3 time, and still dont have my correct panel the person who took my order look at my refrigerator purchases and made a mistake with the item code . now manufacture is oos
No, I would not recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top panel - Stainless Steel
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Brand response from Samsung
Posted 1 year ago
Dear Valued Best Buy Client,

Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Have a great day.

-Ricardo`
Rated 5 out of 5 stars
Bespoke panels
Mike Posted 3 years ago
Makes refrigerator come out very nice! So many Color options
No, I would not recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Navy Glass
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Rated 1 out of 5 stars
Disappointed
CristalG Posted 1 year ago
They sent the wrong panels for a whole difference type of refrigerator. So now my refrigerator is missing the front panels and costumer service was no help ovr the phone.
I would recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top panel - Charcoal Glass
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Brand response from Samsung
Posted 1 year ago
Dear Valued Best Buy Client,

Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Have a great day.

-Ricardo
Rated 5 out of 5 stars
Jay Z at Best Buy Virginia Beach Is Amazing!
Nnek Posted 4 years ago
Awesome product and flawless service. It’s exactly what we wanted.
I would recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Gray Glass
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Rated 5 out of 5 stars
Nice quality
Michae Posted 4 years ago
Haven't received the refrigerator yet but the panels look to be very good quality. looking forward to using as a dry erase board for kitchen notes.
I would recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - White Glass
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Rated 1 out of 5 stars
Got Fridge, no panel. It's been 3 months.
MrPersistence Posted 3 years ago
Ordered my Bespoke Flex in March. I got the refrigerator but not the pink panel. What am I doing to do with a refrigerator without the panel!?!?!?
No, I would not recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top panel - Pink Glass
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Brand response from Samsung
Posted 3 years ago
Dear Valued Best Buy Client,

To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289 / Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Have a great day!

^Chrystel
Rated 5 out of 5 stars
Easy to install without special tools
virtualMF Posted 4 years ago
Beautiful panel, easy to install without any special tools. There are some black plastic clips on the side and top that pop out to lock them in place.
I would recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Sky Blue Glass
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Rated 2 out of 5 stars
No installation expertise
Wickerparkchi Posted 4 years ago
On the bright side it's very pretty. Just keep in mind that it's a fingerprint magnet relative to traditional stainless steel. On the negative side, finding someone to install is almost impossible. I've been waiting for six weeks AFTER the installation of my fridge for someone to come by and install it, and for three straight appointments they cancelled at the last minute saying they had nobody with experience installing the panel. There is a youtube video that shows you how to do it yourself if you get desperate enough. Nobody should have to use a panel-less fridge for well over a month.
No, I would not recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Navy Glass
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Rated 1 out of 5 stars
Panels
IreneC Posted 9 months ago
They did not have these in stock and had no clue when they would arrive. Should have never sold them to me for that reason
No, I would not recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top panel - Charcoal Glass
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Brand response from Samsung
Posted 9 months ago
Dear Valued Best Buy Client,

Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

Have a great day.

^Camille
Rated 3 out of 5 stars
Great but hard to clean
Michael Posted 4 years ago
Panels look great but smudges are hard to get out.
I would recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Gray Glass
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Brand response from Samsung
Posted 4 years ago
Hello Michael,

Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - BESPOKE 4-Door Flex Refrigerator Panel - Top Panel - Grey Glass

We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.

To troubleshoot your concern here are some links that might help you.
The refrigerator panel or touch screen is not working
https://www.samsung.com/us/support/troubleshooting/TSG01202605/
Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/

Product Manual:
https://downloadcenter.samsung.com/content/UM/202110/20211019093541599/DA68-04023H-03_MANUAL_USERS_EN_MES_CFR.pdf
In case you have any other concerns you may reach us via the following options.

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

Reference number:1144395995

Thank you for choosing Samsung.

^Ross
Rated 5 out of 5 stars
Satisfied
MrNiceGuy Posted 4 years ago
Love the colors. But one of the panel came damaged. It is taking forever to get replacement.
I would recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top Panel - Champagne Rose Steel
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Rated 1 out of 5 stars
Fooled again
ElliotY Posted 2 years ago
The wrong panel was shipped to me. I returned them all. This is the second time I've been sent the wrong product after waiting a very long time. When I returned the product, the clerk asked me why. I told him. The manager overheard the conversation. No apology from either. My time and energy waisted yet again. I'm cancelling my Best Buy card. I feel ridiculous for giving them another chance.
No, I would not recommend this to a friend
This review is from Samsung - Bespoke 4-Door Flex Refrigerator Panel - Top panel - Charcoal Glass
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Brand response from Samsung
Posted 2 years ago
Hi ElliotY,

Thank you for choosing Samsung for your panel needs. We're saddened that you no longer have the product and would love to work with you in the future.

Please visit www.samsung.com or one of our partners to explore products that better fit your needs.

Have a great day!

^Chrystel

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Customer Ratings & Reviews