Customer Ratings & Reviews
- Model:
- DVE53BB8700TA3
- SKU:
- 6507606
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the BESPOKE dryer for its outstanding performance, large capacity, ease of use, quiet operation, and sleek design. Many appreciate the super speed dry feature and the ability to control the dryer from their phones. However, some customers have reported issues with clothes coming out damp and receiving units with cosmetic damage.
This summary was generated by AI based on customer reviews.
On time deliver with the service provider
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Deliver was on time and the deliver guys are very professional and explained all the things.
I would recommend this to a friend- Pros mentioned:Design, Performance
Great product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design and works very well! Highly recommend!
I would recommend this to a friend Great prices
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the product, service, price and warranty.
I would recommend this to a friendBest Bespoke
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best laundry set on the market !!! Leave the clothes amazing.
I would recommend this to a friendYayyyy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Beautiful in my home. The stackable makes it convenient. Thanks Best Buy
I would recommend this to a friendExcellent AI features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing with all tech features. Syncs with all mobiles. Great compatibility
I would recommend this to a friendVery nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a great deal at best buy outlet! Definitely recommend checking it out
I would recommend this to a friendLall the things you want, everything you need!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steam freshioning up clothes before you go out, priceless!
I would recommend this to a friendRecommendation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simplify the product to make it easier to install and use,
I would recommend this to a friendSo quiet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look of this dryer. Its perfect to stack and quiet.
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been really happy with this unit we really liked
I would recommend this to a friendHope
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had any problems yet, storage items Should be cheaper.
I would recommend this to a friend- Cons mentioned:Drying quality
Unhappy with the product & delivery service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delivery the item was damaged by a small dent on the side. today I found another issues with the dryer top portion is separated as if the dryer has been dropped of the truck as of 12/29/2023 dry is not working properly. i will be reaching out to the store in the morning
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Very good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is very fast to dry all our clothes including large loads and towels
I would recommend this to a friend- Pros mentioned:Performance
Best Value.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t go wrong. Replace older Samsung washer and dryer.
I would recommend this to a friend Delivery was…sub par and damaged my new set.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I searched forever for the perfect Samsung washer dryer combo to r place the set I currently owned. I wanted to purchase from Best But because their delivery/install services are way above the standard. I arrived a tad late as the had already installed the pedestal To the washer and dryer and we’re in the act of installing them when I walked in. The installer was standing behind the washer and dryer. He placed his hands on both and launched himself over as I said he was going to dent the top with his weight. He said no. But my new washer has a dent. They did not level them before installing so we have vibration. I searched EVERYWHERE for this set but wanted to get them from Best But because I knew the instal would be superb. It was not. I’m so sad. So disappointed and don’t know what to do. So much money for a brand new exceptional item that was damaged during instal and is not as promised. Best Buy let me down this time.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are happy to know that you love our Samsung dryer.
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
VERY BAD DELIVERY AND INSTALLATION EXPERIENCE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY BAD EXPERIENCE.... WE HAD LAUNDRY EQUIPMENT ORDERED WITH PEDESTAL ALL AT ONCE SO THAT CAN BE DELIVERED AND INSTALLED TOGETHER (NOT TO MENTION WE PAID FOR INSTALLATION)... THEY SHOWED UP ON SCHEDULED DAY WITH NO PEDESTAL AND SAID THEY DONOT HAVE PEDESTAL FOR US ..WE HAD TO CALL BEST BUY THEN THEY TOLD US THAT THEY DONT HAVE ANY IN STOCK...VERY BAD COMMUNICATION... SHOULD HAVE BEING DONE ALL AT ONCE SO I JUST DONT HAVE TO STAY HOME FOR THEM .....WILL NEVER BUY ANYTHING FROM BEST BUY AGAIN....RIDICULOUS HOW THEY MANAGE DELIVERY AND INSTALLATION
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We're saddened to learn about your overall experience trying to get the laundry equipment installed.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Issue with wifi connectivity
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not able to connect to wifi with samsung smart things. Not getting any support from bestbuy on it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know how convenient it is to use the smart control feature in our appliances. We are here to help you.
I have shared the model's user manual link below for the steps in connecting your mobile phone to your dryer using the SmartThings app on pages 51–52.
https://downloadcenter.samsung.com/content/UM/202401/20240129152300391/OID55762_IB_DV8900B_SimpleUX_EN_231006.pdf
We recommend getting in touch with us directly if, despite following the steps, you are still unable to connect to the SmartThings app.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146822991, which will help our team pull up your information.
^Rainly
Best buy at its worst
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst ever that I bought. I was deeply disappointed in Best Buy customer service over the phone. hanging up calls in the middle is not acceptable. not answering questions about refunds or just transferring here and there. never complained in the consumer forum. but seems like that is a good solution now
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear BestBuy clients,
Anyone would be disappointed if they had to endure this experience. Let us assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Not worth the price and wait
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to tell if it was the Best Buy installation or the actual appliance but we’ve been having issues with both the washer and dryer since the delivery, and because we’ve been told that these are back ordered for months the only real option is to have a tech come out but those appear to also be back ordered and the appointment has already been moved back once, at which point it will be about one-two months since delivery without these working properly or at all. Once the tech comes out (assuming we last 2 more weeks without just returning these) I may update the review.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us about the status of your Samsung appliances since the delivery.
To better assist you, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry.
Thank you!
-Angelica
