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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 165 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are positive about the DeX Pad Dock's portability, easy setup, desktop mode, compatibility, cooling, productivity, charging, and gaming capabilities. They appreciate the convenience of taking it with them when they travel and the ability to use their phone as a computer. The desktop mode allows them to watch streaming services in full screen and the cooling feature helps to keep their phone from overheating. Customers are also positive about the connectivity options, saying it gives them all the essentials to stay connected.However, some customers are negative about the HDMI and USB-C connector. They mention that they already have an HDMI adapter and hub, and that the USB-C connector is too tall for the phone without a case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 165 reviews
  • Cons mentioned:
    Resolution

    Rated 4 out of 5 stars

    Refined Experience but Not 4K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I know there are many other alternatives to get the DeX experience but the one from Samsung is more polished and gives you extra ports. The only caveat is that it only outputs up to 1440p in DeX mode. If you want 4K you have to do the screen mirroring feature which is not what I wanted it for primarily.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Nice productivity boost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caring the extra cords is the only thing a bit annoying, but the unit works great. Quick start up and runs quickly. It's not a desktop but for light duty like spreadsheets or word processing, or just playing a movie on a bigger screen, it works well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Cool idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Dex is a very interesting idea and a future I can't wait for. It works consistently and performance is pretty solid. If you had simple computing needs, you could probably make and your phone your only "computer." I think Samsung should just make this capability baked into their other docks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my S9 and it works great. Turns my phone into a chrome book. Got a small Bluetooth keyboard/touchpad combo and took it on trip. Plugged into the hotel tv and works perfectly. Left my laptop at home. No issues and no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Portable computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This station makes needing to carry a laptop unnecessary. Multiple windows open is easy. There is an option to get service to have virtual windows desktop but that is not necessary for what I use it for. I have all the Microsoft office products and the 365 subscription which is exactly what I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the Samsung DeX as a quick way to watch my phones display on a much larger screen but it turned out to be much more than I expected. The Dex is an amazing product to use when your working in a office and your working on your laptop or desktop and want to follow or work on item on your phone on the same time. My productivity has improved as I am able to text, call, and send emails from my phone while working with my laptop using ti separate keyboards...lifesaver...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice Update on the original Dex

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the original DeX and I wanted to check if this was a good upgrade. Ended up being happy and carry this with me wherever I go instead of bringing laptop. Easy to set up and definitely a must have accessory if you have a Galaxy S9 or S9 plus.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Glad to hear your DeX is working for you. Thank you for choosing Samsung. ^Ash Samsung

  • Pros mentioned:
    Cooling

    Rated 3 out of 5 stars

    Needs Refined

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device works as it should as far as charging, keeping your phone cool and connecting to a bigger display be it a TV or computer monitor. When you enter DeX mode is where things start to fall apart. It's a good idea to try and turn an Android phone into a computer like experience, but a lot of the apps aren't optimized to work properly in DeX mode. Maybe future updates will bring this idea to life. Right now, it's just too unstable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ultimate travel companion for business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turn my smartphone into a laptop computer? Great idea and it works very well when I'm out of town. It gives you all the essentials to stay connected. Just plug the dock into the tv in the hotel room and bring your mouse and travel keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Way to get a computer-like experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Free dex pad is super easy to use. As soon as I plugged my note 8 in, Samsung Dex booted up and provided a computer like interface. Connected a bluetooth keyboard and mouse to it and the hdmi cord going to a TV and I was all set.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Dex is amazing, but prefer the standing dock style

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are a Samsung user and haven't tried Dex, it's amazing. This dock Acts as a mouse while connected but I ultimately exchanged it for the standing mount dock version for the application I was using it for

    I would recommend this to a friend
  • Pros mentioned:
    Hdmi

    Rated 5 out of 5 stars

    Awesome device!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a breakout for 2x usb and HDMI, so you can actually use your phone with a keyboard and mouse. It has a windows-esque desktop that shows, and a lot of apps are compatible with it's fullscreen mode. It's awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well for Samsung Dex

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my Note 9. I do presentation using PowerPoint through Dex and although the Note 9 does not need to be powered it is nice to have the phone charging while giving presentations. This dock works perfectly for that. The only complaint I have and why I did not give it 5 stars is that you cannot use any case on your phone. The USB C connection does not stick out far enough. I had to buy the Samsung case in order to use the dock with a case. I would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Does what it says

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a need to see your phone on a bigger screen than this device is what you need (assuming its compatible). Great tool for travel. Added benefit that it acts as a fast charger with a cooling fan as well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung Dex

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gadget is pretty awesome! I've had it for a while and never really had an issue. I like to take it with me when I travel that way I can use it with TV at the hotel.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well for it's intended purpose.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Dex Pad Dock works well for what it is. Great for surfing the net with a larger monitor, corresponding via email and text utilizing a full keyboard, and file management w/all the above.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - DeX Pad Dock for Galaxy S9/S9+ Mobile Ph

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connect your Galaxy S9 or S9+ to an external monitor with this Samsung DeX Pad dock. It turns your phone into a computer and touch pad, letting you open business apps and documents or run

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall excellent, you can make your phone a computer. The only disappointing thing was the charger does not support fast charge on the Dex when it is connected on its own.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My phone can be a PC!?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Click-bate title? Check New Phone? Check New way to make my phone a PC? Check It's awesome and works just fine if your looking at making your Galaxy S9Plus into a quick easy PC

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great continuum device

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use after docking my phone. Its nice to use a keyboard and mouse and have a desktop view too. Really dint need a computer. I can just use my phone.

    I would recommend this to a friend
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