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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 165 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are positive about the DeX Pad Dock's portability, easy setup, desktop mode, compatibility, cooling, productivity, charging, and gaming capabilities. They appreciate the convenience of taking it with them when they travel and the ability to use their phone as a computer. The desktop mode allows them to watch streaming services in full screen and the cooling feature helps to keep their phone from overheating. Customers are also positive about the connectivity options, saying it gives them all the essentials to stay connected.However, some customers are negative about the HDMI and USB-C connector. They mention that they already have an HDMI adapter and hub, and that the USB-C connector is too tall for the phone without a case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 165 reviews
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything seems to work fine. I have only noticed 2 issues I have to take my case off to connect phone and for some reason I can't browse files on sd card shows there is not one present. Using with note 8

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product but not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept, idea, and product, but not for me. I already have a laptop and tablet with LTE service. This just ended up being a different thing for the same purpose. Unfortunately, not what I needed. But if I didn't have a laptop, this might have been something useful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great addition to the Note9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought this to be able to connect my phone to a TV or computer monitor. Setup was easy and included an HDMI cable. If you do set up this with your TV, make sure to set your screen resolution to Native to fit the screen. Overall, a great product is done right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very cool!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an extremely handy device. It does exactly what it's advertised to do. Although the trackpad works just fine, I think I might try to add a bluebooth keyboard to it. If that were incorporated, I might forget that I'm working on a mobile phone instead of a desktop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with my Note!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very well, I connect it to a computer screen. The only thing is there are apps that are not compatible so you won't be able to see them full screen, you will see them phone size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for two main reasons. One, I needed a simple solution so I could show videos from my phone to a classroom of students. And two, I wanted a larger screen for using a digital scrapbooking app. Both work great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything that I expected and more. This gives me the flexibility to not have to take my laptop everywhere when I'm on call. Definitely nice to have this as another option.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my unit after a day or two hoping it could replace a laptop - its just not quite there yet - if you need light productivity, this is fine for you. Dont expect it to replace a laptop/computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DexDock Chomebook to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own two now, one at home and one at work. Now my configured, 4G, 256 Gbyte chromebook travels with me in my pocket, in the shape and utility of a Samsung Note 9.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just another gimmick device from Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has promise but after using it for a few days it seems pointless. A lot of the websites didn’t load correctly. Not worth the price

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate you taking the time to leave us some valuable feedback. ^Ash Samsung

  • Rated 5 out of 5 stars

    Seamless integration and protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provised all the proper outputs and allowa fir nore than 5 windows max to be allowed open in Samsung DeX and also provides a phone to keep my investment (note 9) from over heating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very useful little gadget.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little thing is very useful, my note 9 is basically a computer already. With this it can turn it into a desktop for playing video games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung makes a great product but can't say I used it enough to keep it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly with my S10 plus I wish it was compatible with otterbox case so I wouldn't have to take it out of the case it also charges it but slowly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is definitely needed if you have apps on your phone that allows you to view different things. I also like that I can turn my phone into a mini laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helps

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this to make my phone as a computer. Handles it very well. Keeps my phone cool and allows for some good usage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for some people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product for people looking to browse the web or write docs. But anyone looking to do more that that should get a laptop or desktop PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing. So convenient to turn your phone into a computer when needed. It's another product that Samsung has that Apple doesn't offer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S10 plus turned into a pc,laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The samsung dex pad turned my s10 plus into a laptop/pc watch my netflix,amazon video,hulu,youtube in full screen,microsoft word a must buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very appreciated when on trips and the hotel doesn't have a smart tv. Can use my phone and watch anything on the tv now. Love it.

    I would recommend this to a friend
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