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Customer Ratings & Reviews

Your price for this item is $4,283.99
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The comparable value price is $5,039.99

Customer reviews

Rating 4.2 out of 5 stars with 186 reviews

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Rating by feature

  • Quality

    Rating 2.3 out of 5 stars

  • Value

    Rating 2.1 out of 5 stars

  • Ease of Use

    Rating 2.6 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers enjoy the spaciousness, smart features, and camera of the Family Hub refrigerator. They find the tablet, design, calendar, and Pandora features to be great. However, some customers have concerns about the ice maker and the price of the refrigerator.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-186 of 186 reviews
  • Rated 4 out of 5 stars

    Apps Need Work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge works great, but the apps leave a lot to be desired. I'm undecided if the extra cash for a screen was worth it. The paint app is great if you have kids or want to leave each other notes. Calendar works well with Google and the photos do show up as advertised. On the down side, the shopping apps may not work in your area. Check before you buy! Pandora consistently crashes. I had expected more rigor to have gone into these apps before release. The Tizen OS is like all other things Samsung very restricted. Connecting to your home photo storage is impossible and you'll need to download all the associated apps to your mobile device.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Faulty ICE MAKER

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought in 2016 still working after 6 years, but ICE MAKER is constant pain. it gets blocked & stop making ice. You need to use hair dryer to melt the ice & then it works. What is waste of $3800.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    SAMSUNG REFRIGERATORS ARE JUNK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is horrible ice maker overflows ice builds up on bottom so you can not even remove the ice drawer without breaking the ice bucket. Ice maker replaced and still same problem. The refrigerator bottom section switches from refrigerator to freezer at its own will. Do not put freezer items in bottom right section we lost a lot of food. We think it turns into a refrigerator when the power goes out and we loose our food. We purchased this fridge as the top of the line its junk we paid over five thousand. My sons 400 dollar GE fridge is better and makes more ice. Samsung said it would make 10 pounds of ice a day NOT. Do not buy a Samsung Refrigerator. Customer Service is no help they only want to send out a local repairman and charge you for the service call and parts and repair and replacing the parts does not fix the design flaws. WARNING DO NO BUY SAMSUNG

    No, I would not recommend this to a friend
  • Pros mentioned:
    Smart features

    Rated 5 out of 5 stars

    Very Nice Feature

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice features in the Fridge, it has reminders, notepad, digital photos

    I would recommend this to a friend
  • Cons mentioned:
    Bad service

    Rated 1 out of 5 stars

    Worst deal eve after 5 years paid 5000 for it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t do it , i Learned that Samsung is the worst when it comes to appliances. It is like I was paying 1000 year for Fridge that should’ve lasted 20 years . The company work with 3rd party repair vendors that don’t know the product well

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The apps are useless! 1. The grocery apps are not available in Ohio 2. You can not add or delete apps ( I was told I could) 3. You cannot mirror a TV unless it is a newer Samsung ( I was told I was able to mirror my new Sony XBR) 4. The camera it has very limited viewing 5. The calendar is more a pain than what a "family" would use 6. From day one, the internet said, " upgrade your browser"... but you're not able to. 7. In typical Samsung fashion, the speakers are terrible! If you want to pay for an expensive All Recipe app & a possible built wine cooler- this is the fridge for you! I've had this refrigerator for 5 months & I already have water gushing from the ice machine and spoiled food I am throwing away.

    No, I would not recommend this to a friend