Customer Ratings & Reviews
- Model:
- SM-A166UZKAXAA
- SKU:
- 11252838
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Camera
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
Touchscreen failed after 3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I despise this phone. This is my third or fourth cheap Samsung phone, up until now I have loved them and never had an issue. This is one is terrible. Battery life is awful. Despite my home Wifi being set to auto-connect it will not detect my home wifi without me restarting my phone every single time I return to my house. The touch screen sucks, you have to touch a very specific spot up to when pulling down the menu or it does nothing. The touchscreen failed after 3 months and I had to mail it in for repairs because the Samsung verified repair people could not repair it themselves. During the nearly 2 weeks it took for the Samsung mail in repair process I went back to my old A03 and all my problems went away. No wifi issues, no touchscreen issues. I wish I could just have a new version of the A03 phone. This phone sucks and makes me consider an iphone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Disappointed, thank you for taking the time to share your thoughts with us about your experience using the Samsung Galaxy A16 5G. We value your feedback as we improve the functionality and design of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to address your concerns regarding your battery life. Sometimes Wi-Fi problems are caused by simple network issues. Other times, you may need to take additional steps on your phone or tablet to ensure your Wi-Fi connection is stable, such as re-adding the connection or assigning a static IP address. Also check out, "Galaxy phone or tablet Wi-Fi connection issues" and "Touchscreen issues on a Galaxy phone or tablet" to help resolve what you've described to be experiencing. Let us know if you have any questions or if you would like any further assistance afterward by contacting Support. Thank you for being a faithful Samsung customer. - Debra
Not as good as the previous Samsung Galaxy phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the size, and it's 5G, but the battery drains faster than the previous Samsung Galaxy phones. The color is not as good either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Kiero, thanks for sharing your feedback with us about your experience using the Samsung GalaxyA16 5G. We appreciate your candor as we continue to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to review, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service" to help resolve what you've described to be experiencing with your battery life. These resources will help you resolve what you have been experiencing with your battery life. Let us know afterward if you would like further assistance by reaching out to Support. Thank you for being a valued Samsung customer. - Debra
Love my phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new phone use it for everything and it works great and the case i bought with it
I would recommend this to a friendPhone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great phone im working in apps but it work good
I would recommend this to a friendPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good phone and my brother liked it and I will recommend it to friends
I would recommend this to a friendEvery time I need a phone, I go to Best Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased two phones from Best Buy. Each time I was welcomed at the door and offered assistance right away. The associates were informative and made sure I got what I wanted. They even gave me the best prices. Thanks Best Buy!
I would recommend this to a friendMy old phone, after 5 1/2 years, was faster
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this after my Samsung Galaxy s10e died after 5 1/2 years. I figured anything I bought would be faster than a phone that old. Wrong! It's much slower- tapping the screen often doesn't register for 4-5 seconds. I'll think the tap must have not gone through, so I'll tap it again, only to then have both taps register, and go somewhere I didn't want to go. The fingerprint sensor is more annoying than anything else because it works maybe 40% of the time - the passcode has become less frustrating to use. Then there's the problem of unlocking it find 3 apps open, none of which I had opened. It will randomly change display settings, move icons around, and not pick up bluetooth devices - even when everyone in the room has a phone that picks it up. As for basic functions, it works.....if you can tolerate the annoyances.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Felix, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy A16 5G. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "How to keep your Galaxy phone or tablet from slowing down," "Galaxy phone or tablet's screen is frozen or responds too slowly," "Samsung phone is not recognizing fingerprints," and "Bluetooth device won't stay connected to Galaxy phone or tablet" to help resolve what you've described to be experiencing with your device. Feel free to reach out to Support afterward if you would like any further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a charm, first I went to amazon, the vendor sent me the wrong item. I just went to best buy. and picked it up.
I would recommend this to a friendGreat Travel Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone to travel with if you want to leave your personal phone at home. I highly recommend it!!
I would recommend this to a friendGood phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone, especially once I tweaked the settings to my satisfaction. Only issue is notifications are not loud enough.
I would recommend this to a friendGood phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone for the price, is my boy’s first phone, looks very good
I would recommend this to a friendPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Samsung A16 phone. Easy to navigate, fast loading pages. And I could put my SD card in it. A big win for me!
I would recommend this to a friendSlow phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and operating system is not good .Otherwise is good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rajuahmed, thank you for taking the opportunity to share your feedback with us about your experience using the Samsung Galaxy A16 5G. We appreciate your sentiments as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing and without being able to ask you any follow up questions to probe further, I recommend contacting Support if you would like further assistance with troubleshooting your device. Thank you for being a treasured Samsung customer. - Debra
Vishal
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it I love to order in bestjssjsnjsbsnensnnsnsnsn
I would recommend this to a friendIts actually unlocked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone for cheap price that actually worked and was actually unlocked
I would recommend this to a friendFits the need for inexpensive unlocked phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed an inexpensive unlocked phone and this fits my needs. A little large but so far very pleased with this phone
I would recommend this to a friendPhone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent phone and the service I received was equally excellent
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for my husband and he is enjoying it
I would recommend this to a friendRecommended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great customer service and excellent budget phone.
I would recommend this to a friendGood for the price but...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for starter phone but laggy and refreshes the app if you switch back which I found annoying.
No, I would not recommend this to a friend
