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Customer Ratings & Reviews

Your price for this item is $409.99

Customer reviews

Rating 3.5 out of 5 stars with 19 reviews

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68%
would recommend
to a friend

Customers are saying

Customers love the Galaxy A9 with 128GB Memory Cell Phone for its affordable price and impressive camera. Many customers expressed satisfaction with the price they paid for the phone, while others raved about the quality of the camera.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-19 of 19 reviews
  • Pros mentioned:
    Price
    Cons mentioned:
    Warranty

    Rated 3 out of 5 stars

    Good phone for different region

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like no contract phones. So when I saw this unlocked product reasonably priced, I thought it matched good design, no contract, decent pricing, and good performance. However, when I received the phone, it had No Warranty in United States! How would Bestbuy sell a product without warranty in the place of sale and use? Should the seller Not indicate that this product is not warranted in USA? I returned the phone to Bestbuy they charged me a princely $35 fee for repackaging though I Did Not use the phone for a second. They said the package seal had been broken!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Big screen, Dual sim, Usability

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from Samsung 5, love the bigger screen. Travel a lot, 2 sim card feature is very beneficial. Easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Insurance

    Rated 2 out of 5 stars

    Love the phone, BUT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i'm only giving this a 2 star rating because I wasn't able to get insurance for the phone from Best Buy. I reached out to Samsung and was told this is a non-US phone and I would need to get insurance through a link she gave me for non-US phones. She recommended I return for a US Model. I love the phone and don't want to return it. I wish I would have been advised about this from Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great fone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone for this price, great functional, features are excellent

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Usability

    Rated 4 out of 5 stars

    Great smartphone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice device, very handy and easy to use. Good camera resolution too.

    I would recommend this to a friend
  • Pros mentioned:
    Big screen, Camera

    Rated 5 out of 5 stars

    It is very Niceeee

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was want to change my phone so i ask my Son to find one for me so he choose galaxy A9 . OMG am speechless the phone is big the way i want and the camera is very nice when you take a pic. I just Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Wife is happy, life is happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a purchase for my wife, who is a scared one for change, but has always had Samsung. She picked it up, the ease of the transfer was quite CALMING! She is excited about the camera, though I bought her a semi pro Nikon (go figure), she has not had any complaints, and as WE all know...we WOULD be the FIRST to hear of them!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi only1slider! We're so happy that you've found the perfect phone for your wife. Thanks for letting Samsung be a part of your family. ^Elizabeth Samsung

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    GOOD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm satisfied worth the price i paid phone pictures taken are clear and good. battery last longer.

    I would recommend this to a friend
  • Cons mentioned:
    Warranty

    Rated 1 out of 5 stars

    Misleading website

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The website said that the cell phone had a manufacture's warranty for one year. When the phone arrived I saw that that warranty was valid only in Latin America. North Carolina is not in Latin American. Then Best Buy charged me a $35 restocking fee for their misleading statements!!!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not a bad phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem was that the phone battery wouldn't hold a charge for very long so I upgraded.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this product. Not bad the price. Will recommend

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing phone. Purchased this for my wife. She loves it!!! I felt it had more value for the money than an S9. Price was great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I changed from lg v20 to samsung A9. Still no problem.....

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice reliable phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my girlfriends dad and he liked it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this product. It's smaller and a cheaper version of Samsungs other flagship devices.

    I would recommend this to a friend
  • Cons mentioned:
    Incompatible

    Rated 1 out of 5 stars

    I returned it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was not compatible with Virgin Mobile cellphone service.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This is a junk phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking phone but completely useless! avoid!1

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    All good and user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone was good and user friendly recommended to everyone

    I would recommend this to a friend
  • Cons mentioned:
    Build quality

    Rated 1 out of 5 stars

    buy one but not this one

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    should you buy a phone from Samsung - yes. should you buy one that costs over 400 dollars - yes. should you buy this one - no - not this particular one. Why not? Type in the name of the phone and YouTube and look at some of the reviews. Of particular interest are build quality and camera quality. Well what do I look for then instead? You will look for s8+, s9+ or s10+ depending on your budget.

    No, I would not recommend this to a friend
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