Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $997.99
Clearance
The comparable value price is $1,049.99

Customer reviews

Rating 4.5 out of 5 stars with 1365 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy Book Flex2 Alpha's lightweight design, exceptional screen quality, and strong performance. Many appreciate its long battery life and convenient size, making it ideal for travel. However, some users noted that the lack of USB-C charging and occasional fan noise were drawbacks. A few also mentioned that the speakers could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,365 reviews
  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning the laptop as the speakers were not good enough even in maximum volume. The speakers were worse than my Dell laptop from 10 years ago. The fan also is weak.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crashing and Poor Pen Performance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had lots of issues with this device recognizing pens and with the device crashing when video calling. My previous surface had far worse specs than this and performed far better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    TOO EXPENSIVE, WAIT FOR CORPORATE TO STOP GOUGING

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TOO EXPENSIVE, WAIT FOR CORPORATE TO STOP GOUGING ALSO, they sold a broken open-box laptop that I had to return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away from Open-box!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came in with a small line on the screen - ignored it since I purchased open box, but the next day another line appeared. Returned it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Happy

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Laptop shuts down in the middle of the work for no reason. Maybe Hard drive is not working within 2 months of working on it. Hoping the company will fix it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Died after 1 year and 10 days of light use.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died on me literary 1 year and 10 days after purchase. No warranty anymore. Coincidence? Read this is normal. Can't recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Locked laptop they shipped

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was looked and I wasn’t able to unlock it . It’s frustrating service. Please don’t buy this product .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound issue

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strated facing issue with sound device within 1 month of purrchase

    No, I would not recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Wonderful!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful laptop. Easy to use. Fast. My favorite laptop yet.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Vulnerable

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy if you plan on using zoom at all. Not a fan of Samsung now.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance, Weight

    Rated 5 out of 5 stars

    Best bang for the buck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered direct from Samsung because I used their trade-in option. I was a little worried that the 13" screen would be too small, but after using it for two days now, this is a fantastic device. Beautiful screen (usable in outdoor sunlight!), tiny bezels, comfortable keyboard, and awesome i7 performance. I only wish it had a 1TB SSD, but I will upgrade later. Webcam is not great, but I don't need it to be. I discovered that my old Surface pen works great once paired over Bluetooth. Graphics performance is surprisingly decent for a laptop this thin and light. I can't recommend this little laptop enough!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad battery life

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good laptop, but the battery does not last anywhere as long as advertised.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Keeps Crashing

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps crashing all the time. Highly disappointing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Quit in a month

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit working within 1 month. No Samsung replacement. Replaced with HP

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good laptop for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device for personal use. Powerful enough for general tasks and great display. If anything I will be little concerned is the proprietary charging port. Not sure why a thunderbolt USB C charging was not built into this by Samsung

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Usb-c charging

    Rated 4 out of 5 stars

    Great but could be a little better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All together excellent; speedy, very portable, nice keyboard. My first 13" notebook and only two complaints; would prefer a USB-c power in port or something beside the long cable and brick. Also, still trying to find an easy way to open this with larger hands. Would also suggest they use a higher friction finish to improve grip and reduce scratching. Fantastic in every performance sense!

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Small and capable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality. The only issue is that some of the applications flicker but it is still a fast laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. It's been so good to me the past 2 years. I love how easy it is to use and the fact that i can use it as a tablet is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen quality, Weight

    Rated 5 out of 5 stars

    Awesome little laptop.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. It was purchased for my work. It is light weight, has brilliant color graphics. It is super fast and the keyboard is easy to get used to. I am very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Laptop BUY NOW

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop/ tablet does almost anything you would ever need. love this thing!

    I would recommend this to a friend