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Customer Ratings & Reviews

Your price for this item is $769.00
The comparable value price is $999.99

Customer reviews

Rating 4.8 out of 5 stars with 45 reviews

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Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-45 of 45 reviews
  • Rated 5 out of 5 stars

    Very happy with purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Max helped us look at different brands/models and was extremely helpful, kind, and fun to work with!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a bad notebook for the price works great and looks good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm very happy with this team, it was just what I

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this team, it was just what I was looking for, I loved it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung - Galaxy Book5 15.6" Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 days after I set up my Galaxy laptop, I experienced an audio failure. It turns out that it was not a driver issue but rather a hardware problem.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good Hardware, BIOS Issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance and build quality, but the official Samsung BIOS update fails with a “model type does not match” error even when using the correct file for this model. Concerning firmware support for a new, premium laptop.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha Mathew, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Book5. We appreciate your candor as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you've described but we need more information related to what may be occurring with your device before we can properly do so. When you have the time available, please do not hesitate to reach out to Support for further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra Samsung

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