The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-78 of 78 reviews
Rated 5 out of 5 stars
Great quality
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This reviewer received promo considerations or sweepstakes entry for writing a review.
So far so good. Probably the best non-apple laptop. The only thing I would change is to make number buttons little bigger.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is by far the best laptop I have ever used, everyday I discover a new feature that helps with business, what a wonderful investment that keeps paying off
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the computer; it's light, fast, and light enough to carry with me. It is easy to set up and use. The battery lasts a long time.
I look forward to doing more computing on it at school.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great performance and build quality, but the official Samsung BIOS update fails with a “model type does not match” error even when using the correct file for this model. Concerning firmware support for a new, premium laptop.
Aloha Mathew, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Book5. We appreciate your candor as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you've described but we need more information related to what may be occurring with your device before we can properly do so. When you have the time available, please do not hesitate to reach out to Support for further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra
Rated 3 out of 5 stars
Samsung - Galaxy Book5 15.6" Review
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This reviewer received promo considerations or sweepstakes entry for writing a review.
3 days after I set up my Galaxy laptop, I experienced an audio failure. It turns out that it was not a driver issue but rather a hardware problem.
Good day JAA20251128, thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Book5. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your audio quality and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance with troubleshooting your PC. Thank you for being an unwavering Samsung customer. - Debra