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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 78 reviews

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  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

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97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-78 of 78 reviews
  • Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Probably the best non-apple laptop. The only thing I would change is to make number buttons little bigger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worthy Investment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best laptop I have ever used, everyday I discover a new feature that helps with business, what a wonderful investment that keeps paying off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    upgrade for sure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had a 15 year computer couldn't last more than 20 min on line,,,this is like coming into the day light thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. I like it because I use Samsung and it connects to my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth and sleek keyboard. Seamless operation with Microsoft software!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung-Galaxy book5 15.6"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the computer; it's light, fast, and light enough to carry with me. It is easy to set up and use. The battery lasts a long time. I look forward to doing more computing on it at school.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value and performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the prior model and liked it enough to get a second at almost 50% off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Good price. Fast delivery. No problem at all. I'm well satisfied with everything so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Priced Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for the price. My wife absolutely love this computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice for anyone looking for a computer for work. Perfect screen size.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing picture easy set up and customizable adjustments

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop so far to use for my personal stuff and study

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy book

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pairs well with my galaxy phone, thought i was getting the pro but i miss read, my fault, other than that I'm having no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Max helped us look at different brands/models and was extremely helpful, kind, and fun to work with!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST FOR THE MONEY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAS EVERYTHING I NEED, FAST MACHINE ON STARTUP, GOOD BUY. CAN'T GO WRONG ON SAMSUNG.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm very happy with this team, it was just what I

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this team, it was just what I was looking for, I loved it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good Hardware, BIOS Issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance and build quality, but the official Samsung BIOS update fails with a “model type does not match” error even when using the correct file for this model. Concerning firmware support for a new, premium laptop.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Aloha Mathew, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Book5. We appreciate your candor as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We would be more than happy to assist you with what you've described but we need more information related to what may be occurring with your device before we can properly do so. When you have the time available, please do not hesitate to reach out to Support for further assistance with troubleshooting your device. Thank you for being a devoted Samsung customer. - Debra Samsung

  • Rated 3 out of 5 stars

    Samsung - Galaxy Book5 15.6" Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 days after I set up my Galaxy laptop, I experienced an audio failure. It turns out that it was not a driver issue but rather a hardware problem.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Good day JAA20251128, thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Book5. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any details available regarding what you may be experiencing with your audio quality and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance with troubleshooting your PC. Thank you for being an unwavering Samsung customer. - Debra Samsung

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