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Customer Ratings & Reviews

Your price for this item is $899.99

Customer reviews

Rating 4.8 out of 5 stars with 1549 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers are positive about the Galaxy Note9 512GB's camera quality, battery life, and S Pen, with many praising its ease of use and large screen size. The ample storage and performance were also frequently highlighted as positive aspects. However, some customers expressed concerns about the high price point. A few users also mentioned occasional issues with volume and the Bixby virtual assistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,548 reviews
  • Rated 3 out of 5 stars

    Love it more if there was no pop up ads.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really want to give it a 5 instead of a 3. But it is a 3 stars because of the ads that keep popping up on my phone. And I'm not talking about the ones you see when you open an app. I'm talking about ads popping up on my phone screen. I have to go online to search how to get rid of it but it didnt get ride of the pop up ads completely. I was forced to download an app to do that. I paid so much money for this only to find out I'm forced to have these random ads on my screen and can't really get rid of it without uploading an app to do it! Had I known this at the beginig, I wouldn't have bought it! I know it is not really the phone that is the problem but Google -- which is very disappointing since I love their products -- but if this is a new thing for all android phones, I think my next one will be an iPhone. I still can return it, but that's just too much trouble. I'll just let you all know that if you buy this, you will be paying for ads unless you download an app to stop it from showing.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    My Galaxy Note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone, with it's large on-screen keyboard and longer battery life. Digby is not half bad either....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. Now had it for close to 2 years as of now. I have no intention of upgrading. I love the stylus & want to maintain the flexibility to keep a 3.5mm/headphone jack.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone so much. The feel of it, how smooth it runs and so many options to play with. The s-pen feels even better in the note9. The storage options are great also I haven't even filled it up half way yet!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device useful and ease of use is fluent and not too choppy of transition with ui

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very responsive a lot better than previous phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a phone that I don't hate. I've been very happy with the responsiveness of the software and the way it fits my hands. First phone since Galaxy Note 7, but getting stuck with the Galaxy S7 Edge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone. Good pictures and screen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice good quality pictures and screen. once it quit working and I had to re-start it to fix it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not that easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there are so many features that it will be some time to learn all the amazing function this will do

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone. Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always like Samsung products compared to Apple. I feel like I can do more with Samsung compared to an iPhone. I have had the Galaxy s6 since 2015 and the s3 prior to that. It's just an overall great phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone thus far. Happy I chose to purchase through Best Buy, my item was ready for pickup within an hour and the free gift card was a nice incentive.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Dustee, I am that you are loving this cellphone at this point. We are glad to have you as part of the Samsung family. ^Michelle Samsung

  • Rated 3 out of 5 stars

    at&t not a good mix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phones does great other then text and video text, sending and receiving looks terrible. LIKE SHOULDN'T even say its can send video text. pixels so bad it looks like you are playing tetris the old block game. batter life is good, and updates 95 times a day so things sometimes work great and others works like a walkie talkie in a cave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect is thin but doable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Galaxy note 9 was a great choice for me. I had not purchased a phone because of size of the new phones. However this is a myth this is an excellent choice for anyone. No matter your age.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Iloved the android phone and specially with Samsung phone. It was light weigh and nice design. It was super bright and clear display. I also lots of nice and useful figures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Branded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is branded to att, that has wifi calling which is needed, the unlocked version has no form of wifi calling so if you are like me and need the wifi calling then you ha e to get a branded phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a dedicated Note fan. First one I've purchased since the exploding device fiasco. Simply the best of on the market. You get what you pay for. Thanks Best Buy for killer BF deal. Saved $300. #winning

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has a slightly better ram and I can't really notice a difference other than storage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love my Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a Galaxy 7 Edge. Would never go back to the smaller phone now! Great choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SAMSUNG IS THE BEST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually buy Galaxy phones, first time to buy the Note. And this Note 9S is amazing!!! It is so much better than the other brands. It's the truth. See for yourself. Best Buy always carry the best!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The note's are my favorite phone. Wouldn't trade my phone for anyother. I love the color. It is one of my favorites. Wish it was able to be preordered in the 512 GB. Overall it's the best phone yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What you've heard is true!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I kept hearing such amazing things about this phone and they are all true! The battery life is amazing! The S Pen lets you take notes from the lock screen. Even Bixby isn't too annoying. Awesome phone!

    I would recommend this to a friend