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Customer Ratings & Reviews

Model:
SM-N960UZBAXAA
SKU:
6278210
Your price for this item is $999.99

Customer reviews

Rating 4.8 out of 5 stars with 1942 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Galaxy Note9's camera, praising its ability to take great shots. They also appreciate the long battery life and the convenience of the S Pen and stylus. However, some users find the price to be a bit high and the phone to be on the larger side.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,942 reviews
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Samsung is better than Apple

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung is better than Apple. There, I said it. Better camera, ease of use, less invasive software. Plus I dig the pen as camera stick for selfies. 100% reco

    I would recommend this to a friend
  • Pros mentioned:
    S pen

    Rated 5 out of 5 stars

    Beautiful Color - Not Too Pink!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My older daughter absolutely loved the color of this phone. It's more of a purple-y pink...just right. She also loves the pen to record notes. The screen is absolutely amazing. Thanks Samsung!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone....still learning to use it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I debated with getting this phone or waiting for the next iPhone and decided to go with the Samsung Note. So far I have no regrets, but I am still learning what this phone can do. I like the flexibility and look of Android more so than iOS, but it takes some getting used to. Overall, I am happy with my purchase. This is a beautiful phone! I'd give it 5 stars if Samsung would have more frequent Android updates. I'm not a huge fan of their Samsung Experience...I prefer pure stock Android.

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Excellent phone but yes pricy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it is an awesome phone and does everything they say it will do just a bit more expensive than I can see the value for it. Yes I still bought it but to soon to tell if it was worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best phones I've own, the battery is awesome, it will charge fast and will last all day. Finger print scanner work perfect and fast, great to unlock phone while driving to change music.

    I would recommend this to a friend
  • Pros mentioned:
    S pen

    Rated 5 out of 5 stars

    Excellent power/price ratio!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful phone at very reasonable price! It has all going on in it: large memory, powerful processor, amazing large screen, headphone jack, s-pen and more! No notch or punch hole either:)

    I would recommend this to a friend
  • Pros mentioned:
    S pen

    Rated 5 out of 5 stars

    Best note series phone yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is the best Samsung phone to date . Love the spen and all the features Samsung phones come loaded with. The ui is getting a bit old but other than that the phone is fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    All around great phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung note 9 is probly one the most advanced cellphones and I've ever used from its picture taking to its picture quality to the everyday use of a cell phone it is a fantastic phone.

    I would recommend this to a friend
  • Pros mentioned:
    Stylus

    Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large phone! Tons of features. Love it. The stylus is nice bonus. I bought this unlocked. Works perfectly on straight talk on Verizon network.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    N$TE 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing. Resolution, Speakers Dual, Speed, Graphics, Edge illumination, Screen Size, Design, just a few words. It's a MACHINE...

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello BEST, thank you for taking time out of your day to leave us this positive feedback. We appreciate you being part of the Samsung family. ^Michelle Samsung

  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Looks good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't decided if it's worth the price, but I love it. Broke my Note 5 so I lost a lot, but Google cloud save most of my Contacts. My gear 3 watch doesn't seem to work as good with the new Note 9, but might be on me. After I learn how to work every thing maybe It will move to five stars.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a upgrade. Had the S7 and it was slow and not enough memory. Heard the note 9 is a great phone. Been using it for a month now and loving it. Would recommend it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Excellent camera and sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bougth the phone since 2018 and still working very well...100% happy with my samsung note 9. Is an excellent phone to photographers and videographers like me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 4 out of 5 stars

    The best phone so far...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice screen, the battery usage is amazing, great pictures...

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Looooove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome and beautiful put together. Love this model very sleek and high tech. the battery last all day without charging. After 24 hours I have remaining 65% and that's using it all day!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best phone on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is all that needs to be said, amazing! Can still run apps in the background and go all day without a charge. I don't know a phone on the market that can do that right now.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit heavy but easy to use and user friendly..just a bit pricey

    I would recommend this to a friend
  • Pros mentioned:
    Stylus

    Rated 5 out of 5 stars

    Note9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are an Android user then this is the phone for you...so much you can do with this phone...movies look great...pictures are clear and the remote pen stylus allows to take pics

    I would recommend this to a friend
  • Pros mentioned:
    S pen

    Rated 5 out of 5 stars

    Best note yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has a solid build. Fast with no lag. I have had every iPhone and some Note models, phone is above the iPhone X in function. If you want a power house with pen option go with this.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 3 out of 5 stars

    Happy only with memory capacity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy only with memory capacity, I don't know but I feel like each time they release new update. They make it more complicated. Especially that I am not able to connect my phone to my car over bluetooth to make a call. Maybe they think it is a safety feature or it could be a gap but either way I didn't like that. The Camera is amazing. The memory is great. One more important thing, I broke my screen and the back of the phone even with cover and protecting screen. In general I am thinking to try google phone or go back to Iphone.

    No, I would not recommend this to a friend