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Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 4.8 out of 5 stars with 1942 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Galaxy Note9's camera, praising its ability to take great shots. They also appreciate the long battery life and the convenience of the S Pen and stylus. However, some users find the price to be a bit high and the phone to be on the larger side.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,942 reviews
  • Pros mentioned:
    Battery life, S pen

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the amazing battery life!! Don't have to charge it until 2 days! Love the penit app!! Keeps me occupied and my drawing skills alive!! My son love the color pages feature to it too!! Love how I can take photos with my pen and not worry about asking someone to take a picture of me and a group of people or me and someone else! Love it!! Goes great with my Samsung Atice Watch as well!!

    I would recommend this to a friend
  • Pros mentioned:
    S pen

    Rated 5 out of 5 stars

    Still getting use to the switch from iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, it's a great phone. Got the 128GB and added 256GB card, which I couldn't do with my iPhone 6s. Best Buy did a great job in getting the phone started with transferring my data and installing the screen protector I purchased at the same time. Like I said, I'm still getting use to the edge to edge display and the way it's touchy all the way to the edges, and having the pen available.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Bixby

    Rated 5 out of 5 stars

    Not too big!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the phone might big a little big but after carrying it around a while, it hasn't really been any different than carrying the smaller galaxy phones. Its crazy fast, I dont use the pen a lot but it's fun to play with. Graphics are excellent. Bixby definitely needs some work. It rarely understands what I'm asking. So I just use the Google speak one. But definitely worth the buy so far.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, S pen

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best phones I have ever had. I started off with the note 5 and absolutely loved it. When the note 9 came out I knew I wanted it. I love the ease of the pen. It makes taking/writing notes/memos so easy! And I am someone who is always writing something down or making notes. And the camera is excellent!!!! I love taking pictures!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera, S pen

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every thing about this phone is great,battery camera charge pencil all is nice

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is a great phone and I have yet to experience any issues with it. The battery lasts around 1 1/2 days to 2 days, which is way better than past phones. It is super fast and have not experienced any slowness yet. The 128 gig option is amazing because that is so much space. Really enjoying this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, S pen

    Rated 5 out of 5 stars

    Love the pen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought I'd spend this much for a phone, but I love the pen. I'm a compulsive list maker, and used to leave post-it notes everywhere. Now I use the "Keep Notes" app. It's so easy to keep my lists up to date, as I always have the phone with me. As a side benefit, the pen is really helpful for games like Sudoku and mine-sweeper. Amazingly it gets great battery life too.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      I'm glad you have enjoyed the power, the versatility, and all the features. Yes, the Note 9 is a powerful phone, and the Spen has abilities never seen before. Samsung looks forward to providing you better service in the future. ^Thomas Samsung

  • Pros mentioned:
    Camera
    Cons mentioned:
    Bixby

    Rated 5 out of 5 stars

    Very Nice Smart phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is top of the line. It has an excellent camera, great for business note taking, I can watch ESPN live sports, I listen to books, etc. The only thing that is less than excellent is Bixby. The Samsung app is no Alexa, Cortina, or whatever the iPhone app is. However, I open google and use it for voice. I think it is the best phone available, but it is costed like that too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Finally the Note I've Been Waiting For

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I had to return my Note7, I'd been on the Galaxy S7 edge. The Note9 has incredible battery life, is way faster and brings back everything I lost when returning my Note7. I started playing with Dex, but don't really have a strong need for it. Bixby is useful, but definitely no Google assistant. The s-pen remote function is awesome! By far the best phone I've ever owned.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, S pen, Speed

    Rated 5 out of 5 stars

    Wow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super quick phone, camera quality is amazing, and the s pen is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, S pen

    Rated 5 out of 5 stars

    Love My Note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After going thru the Note 7 debacle, I was very hesitant to upgrade to this new Note 9. I'll have to say that I am VERY impressed. Not much bigger or faster than my S9+ which I use now for WK, but the features & the fact that the battery is better is amazing. Plus, taking pictures, even selfies is SO much easier since I can use the s-pen for this now. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Stylus

    Rated 5 out of 5 stars

    Excellent Phone!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE this phone! I had a Note 4 and have been wanting this phone forever so I saved up to get it. It does so much cool stuff! The stylus can be used on so many more different levels than the Note 4. The battery lasts for all day and still has a lot left on it. I haven't figured out what all it does, but I learn something new every day!

    I would recommend this to a friend
  • Pros mentioned:
    Camera, S pen

    Rated 5 out of 5 stars

    Can't Believe It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will be my second Note phone. I had a Note 2 that finally died after over 7 years of use. I can not believe the improvements that have been made. I am still learning about them. The styling of the phone, the camera's, the upscale S pen not to mention the other features yet to be discovered. I have had the phone now for about 3 weeks and love it.

    I would recommend this to a friend
  • Pros mentioned:
    S pen

    Rated 5 out of 5 stars

    Great, but iPhone XS Max is better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device and looking for every possible reason to switch to it full-time over my iPhone XS Max, but I cannot find enough compelling ones. Not that the Note 9 isn’t great, but the iPhone XS Max DOES have better battery life by a large margin (do not let others tell you otherwise. I’m getting about an HOUR OR MORE of screen on time w my iPhone XS Max vs my Note 9); better optimized for all apps (of course all app developers cater to iPhones) and Face ID is faster than Intelligent Scan (fingerprint ready on Note 9 is good, but doesn’t work if your finger is wet). Furthermore, if iMessage weren’t so compelling for group chats, I’d have another reason to switch to Android. The Note 9, however, is pretty awesome. The screen is great; the battery is second to the iPhone XS max; the SPen is cool if you use it a lot; the camera is good; and multitasking is pretty cool (although I do find multitasking on a larger iPad more appropriate and efficient due to the larger screen). Basically, this is the best Android device you can find right now, but if you are at all intertwined in iOS, it will be a significant switch—esp if you use other Apple devices such as the Apple Watch; AirPods; mac and/or iPad.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    As expected, Samsung quality...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost (or really stolen) my Galaxy Note 8. I was not planning to upgrade but circumstances dictated that I did. I have been truly impressed with the Note 9. It is noticeably faster than the 8, and the battery life has been tremendous. Is it expensive, yes, but you get what you pay for. I got the silver edition, and it really stands out.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Buy This Phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truth be told, I've owned many phones, including Apple (yech!). The closest that I've been able to get to perfect is the Note 9, Samsung's newest, most refined flagship phone. It is speedy, it is precise, and it operates as one well-coordinated piece of technology. This is important, because a manufacturer can pile up features, give a phone a great look, maybe feel great in the hand, but it is rare that all these things operate with the same synergy that the Note 9 possesses. The way the camera takes such wonderful pictures is second to none overall, without spending an inordinate amount of time to set it up. In low light, no other phone comes close. The specs bear out the results that this camera, this phone, is the real deal. The performance overall is extremely high, and I have not been able to find any area where the Note 9 does not deserve to be called the best phone available. It isn't cheap, but nothing good ever is.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 4 out of 5 stars

    So Easy A Caveman or Liberal could use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One thing I noticed right off, that has been mentioned by other reviewers, is that the battery last quite awhile. Blows the old Note 4 out of the water. The screen quality is quite nice and the pics that are made with the camera rival some of the 35mm DSLRs out there. The flashlight is plenty bright enough. The OS is pretty fast even with multiple apps opened. I mean like 10 lol. The phone gets warm to the touch and thats about it. I got it wrapped in the Otterbox Defender (yes they r out there) and it fits it quite well. It is an expensive amount to cough up for a phone, but it will grow on you.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    An Outstanding Phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has it all. A great camera, amazing performance, clear screen, a reliable version of android, a variety of customization, and a stylus for those who like to write or draw. From personal usage, I managed to get a charge to last two and half days. I couldn't be happier with my purchase. Would recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Stylus

    Rated 5 out of 5 stars

    Everything you hope it will be, and more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price tag was a bit daunting, but so glad I took the plunge. Memory, speed, interface, functionality are all off the charts. Improved stylus functionality and Bluetooth capabilities are outstanding features. My last note was the 4 - then I had iPhone from my company - I gave it up to get back to my Note, and I'm glad I waited.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    The space!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing! I love the screen clarity, size and the camera is amazing in low light, but the storage is what got me! And I can add more with the micro as card. I really wanted the dual sim so I can have work and pleasure in one phone, but with dual sim you can’t have the extra storage. So two phones it is.

    I would recommend this to a friend
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