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Customer Ratings & Reviews

Model:
SM-N960UZBAXAA
SKU:
6278210
Your price for this item is $999.99

Customer reviews

Rating 4.8 out of 5 stars with 1942 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Galaxy Note9's camera, praising its ability to take great shots. They also appreciate the long battery life and the convenience of the S Pen and stylus. However, some users find the price to be a bit high and the phone to be on the larger side.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 1,942 reviews
  • Rated 4 out of 5 stars

    Great Overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone overall. My son switched from the iPhone to this Samsung. He likes everything except the keyboard functions, he prefers iPhones keyboard.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love the remote control functions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote control functions are great! Can personalize your phone to your preferences it's a great phone and I got a free 32" TV to sweeten the deal!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This was a long over due upgrade.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would rate it 5 stars, but until we can put individual alerts on different people it only gets a 4!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my father and he’s very satisfied with the phone. His only request - would be great if they had dual sim option.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As far as at now... This is still the best phone ever, I pray it continue functioning good. BRAVO

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love my Galaxy Note 9. It arrived very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves her Samsung smartphone. She was replacing her older smartphone. It was the perfect color and it arrived very quickly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice phone missing some important user friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone with some attractive features. But it misses few important user friendly. The camera preview shows all images and videos downloaded from whatsapp, etc. This annoys and not able to preview photos taken from camera. Also not able to scroll content typed for texting if content is long. You cant review what you typed until u send it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Battery

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone but battery was giving me a hard time before the year. But other than that everything work good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What it attracted me the most to a Samsung product is that you actually own it and are not tied in to a manufacturer dos and don'ts.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Be warned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you buy this phone unlocked you will not get certain features that carriers offer. Example I have verizon, I was unable to video call people on verizon or other carriers. Swapped for verizon specific phone and problem solved

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent phone!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love my note 9, except night pics aren't great quality. If picture us taken at night, pic is blurry.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son got this phone primarily because his old phone had a cracked screen and he wanted the Fortnite skin. Nice phone w pen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've have several brands of cell phones and this is among the tops. Like it well enough to trade up to Note 5g.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decide to get an unlocked Note 9 instead of being tethered to ATT contracts for 2 years. So far, so good. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 3 out of 5 stars

    Nice camara

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To type is ok because with iPhone is more easy but the camera is good good quality

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    A little complicated to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price with $200 discount. Set up is a little bit of complicated. Overall good phone if you can master the setup

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Had the light bleed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the blue ones had the light bleed problem. Only purple and black didn't

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really awesome phone I will recommend it to anyone is a really good phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome phone, so much more to done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone was like it was advertised. Honestly some of the features I have not gotten a chance to mess around.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Looking

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek and good looking phone I just wish the battery lasted longer and the glitches could be fixed.

    I would recommend this to a friend