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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 312 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the Galaxy Note9 512GB as a device with a long-lasting battery, an excellent camera, and ample storage. The S-Pen and 6GB of RAM are also seen as positive features. However, some customers find the price to be high and dislike the Bixby button.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 312 reviews
  • Cons mentioned:
    Glitches, Price

    Rated 5 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. Kinda expensive but works well. Some glitches here and there but overall great

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive used this phone for 3 weeks now and it's definitely worth the money! Hasn't has a stutter yet, even with extremely heavy use. Im on it constantly for about 17 hours hours a day and the battery will last, and still have some to spare. Great investment for my business because it allows me to take notes anywhere im at. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    S-pen, Storage

    Rated 5 out of 5 stars

    Galaxy note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Galaxy note 9 s pen make taking notes a breeze and the extra GB storage as peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Storage

    Rated 5 out of 5 stars

    Loving my note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the note 9 .512 nice upgrade from my note 4 Love how fast it is and the storage.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Speed

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, great camera. I am just learning how to use the Note 9 and all the other features

    I would recommend this to a friend
  • Pros mentioned:
    S-pen, Speed

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone , super fast, excellent multitasking. Love the new s pen features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Note 9 - A linux desktop in the pocket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently changed from an iPhone to the note 9. Initially was missing the iPhone apps and Apple integration with macbook and iPad, iPhone always treated me well and never had any complaints. However, when I found out about DeX (plug your phone into an hdmi monitor and get a real computer style desktop) I was hooked. At first I was sceptical but I found out it really works well. Then Samsung introduced DeX linux (a complete ubuntu linux desktop) and I instantly knew I was not going back to my old iPhone. This is a complete linux desktop that resides on your phone and goes full blown desktop computer on you when you plug the phone into a desktop monitor. If you have any kind of inner geek in you can't help but be impressed. And again, what's really nice is that it actually works exceptionally well, you aren't compromising in the experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kickass brainpower!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone coming from an S8+ I had for 18 months. Still love the S8 but I had to check out what 4 more gigs of ram would offer and it can do work... I can't get it to even get hot like the iphone 6s or the 7+ my wife uses. prolly not worth 1250 but its been a trooper and i did finally bust the back glass cover after dropping it way too many to admit on concrete, but the screens on the new Samsung's are good stuff. never use screen protectors and the face is still perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Can't beat the storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely LOVE the armor 8 of storage you get with this phone plus it is very user friendly..I had a 32gb sd card that was full - i was able to load the sd card into this phone, save EVERYTHING from the card to the phone leaving me with a empty Sd card, and then transfer EVERYTHING back to a larger 132 gb Sd card..! I've uploaded my ENTIRE 98gb music library to this phone and endless apps and pics and videos with over 400gb to spare! .. Only minus 1 star due to minor lagginess on a new phone

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Major upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my fiancé as a surprise gift. Purchased the 512gb, so he’ll never run out of space. You can insert memory cards, so you may not have to waste money on internal space getting the 512. The negative side: he’s having difficulty with picture quality. The note smooth finish every picture and sending videos. But overall, he’s happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Speed

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone great camera, big screen, fast, I'm happy

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my phone. I'm in love with the stylus it comes with. & the feature of taking pictures by just a click of a button on the stylus it makes it easier & way more cooler to take group pictures when there is no one around to take the picture for you. I really like the camera quality when you take a picture at night with no flash.

    I would recommend this to a friend
  • Pros mentioned:
    Storage
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Love my notes, hat non-replaceable battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great that it has the 512GB internal storage, really wish Samsung and others would lower their prices. Hate not having ability to change out battery though.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Note 9 phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was just going to look at the Galaxy Note 9 and decided to ask about an open box or refurbished one. They had just received a refurbished one in blue and I purchased it for a great price. They activated it and I have been able to use it for all my games and contacts with no issues. It's a great phone with a long battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera

    Rated 5 out of 5 stars

    Great battery life, great camera, fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The note9 has a great camera and amazing battery life!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Definately recommend this phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the unlocked note 8 and was deciding if I wanted to buy the unlocked note 9. When I saw they were offering a free Samsung 32" TV I decided to buy the unlocked note 9. I am very happy with my decision! There is definately difference in the battery. I never run out of battery in a day. I also love the updated S pen features.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth the upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Motorola user for years but upgrading to the Samsung Note 9 was a great choice. Also my first unlocked phone. It was surpring that much of the apps I was used to seeing were not on the phone. It was good to be able to choose to install or not install them. Love the phone. It is fast and powerful! No regrets.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an unlocked note 9 through best buy.it was $200 less than a regular price,so far i am happy with my purchase,very good phone a lot of things to play with it,best buy offers an insurance for everything even if you loose your phone,i'm a music fanatic i will be storing a lots of music on my 516gb note 9

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the new note because my note 8 burned out the rear facing camera while it was on charge and was afraid it would catch fire. I absolutely love the notes so I got the 512 gig note. Now I don't have to delete pics cause I ran out of space.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moving from a Note Edge (Note 4), so yeah... big difference. Blazing speed, big battery, great screen. Hated having to give up my old phone, but the Note 9 makes it pretty easy. Can't really give honest review after only one week of use, but no regrets so far. I'd be happy to answer any questions.

    I would recommend this to a friend
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