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Customer Ratings & Reviews

Your price for this item is $874.99
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The comparable value price is $1,249.99

Customer reviews

Rating 4.8 out of 5 stars with 312 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers regard the Galaxy Note9 512GB as a device with a long-lasting battery, an excellent camera, and ample storage. The S-Pen and 6GB of RAM are also seen as positive features. However, some customers find the price to be high and dislike the Bixby button.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 312 reviews
  • Rated 5 out of 5 stars

    Not Just A Great Camera Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could write a very long review of the Note 9, in the beautiful Cloud Silver, but others have written great reviews and a don't have a whole lot more to add. I will say simply that this is the best phone you can buy (no iPhone can touch it). It is gorgeous, takes phenomenal pictures and has the screen that no other phone can even approach. Just buy it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Get a Screen Protector!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful phone, amazing camera (especially in low light). Must get screen protector, not as good of Gorilla glass as my S7 Edge.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Best pictures ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone can do so much more than anything else on the market. From the pen to the pictures, this phone has everything you would ever need. Love this phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This is the Rolls Royce of screens for sure

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew this was a powerful phone, but the SCREEN is really impressive, even more than expected. I held this up to a friend's phone ( which starts with the letter "i") and the screen comparison wasn't even close. ( Turns out this Note 9 screen is 522ppi and the phone with the fancy commercials only has 326ppi. You can SEE the difference when they are side by side)

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Excelent phone, faster than any other phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Note9 is the best phone I have owned, this one with 512gb of storage and super-fast processor is a laptop replacement for road warriors 90% of the time

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the note 9. Worth it for its speed. I purchased it and received a great discount from Best Buy. No other company has promotions like Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Handheld computer that transfigured communication

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have the 512 GB version that is very fast. Lots of new features over the Note 8 and even the Galaxy 9 series. Stylus has many new features and uses.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love my phone for me is still the best overall runs very smooth on all new apps camera is great quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product. Open Box worked for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as part of the open box. Love this product so far. Coming from iPhone, I do enjoy this much more that I imagined. I used S8 when it released and it made me think how much I miss Apple, but this time around it's not the same and it goes to say how far Samsung products have matured in time. I'm glad I got the beefed up version because it does compensate for the inefficient Android OS. Also glad I was able to score this model for much lesser cost than the lower configuration, because of open box which is in mint/unused condition.

    I would recommend this to a friend
  • Pros mentioned:
    S-pen

    Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has it all from A to Z. This is my 1st Note and the S-Pen helps with productivity not only at home but also the office. Great buy.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We appreciate your positive feedback and business! Thank you for choosing Samsung. ^Ash Samsung

  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Note

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's one of the best smartphones in the market right now but that price is to high otherwise it's a good phone battery life, camera, screen etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unlocked phones also unlocks additional features

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My friends note 9 was locked by tmobile and we noticed that they disabled so features vs my unlocked note9. So it's much better to get the phone unlocked with the default Samsung software. You dont want the carrier software overlayed on top of the Samsung software because they disable features.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Intuitive, Elegant, Impressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, great pictures, intuitive software, great connection, a large range of customization and options. Satisfied after switching from iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    S-pen

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for my wife and she loves it, the screen is great and she loves having the S-Pen for hand writing on the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second unlocked Samsung Note model. I choose the unlocked version to avoid carrier bloatware and wanted the Note 9 512GB for battery capacity and 8GB of ram. This phone doesn't ever bog down and the battery last all day with above average use.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the product and have been overall satisfied with the performance and ability of the device, a little bit expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, quick.. good for games and the battery last a very long time, this phone is like having a mini computer in your pocket.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Note til I die

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's my last note but it was worth it .The battery life has been amazing .

    I would recommend this to a friend
  • Pros mentioned:
    S-pen

    Rated 5 out of 5 stars

    Awesome Phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the best phone ever. And it has the S Pen. The display is super sharp and the colors are vibrant. Great phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously I had the Samsung S8 plus, I needed a new phone and was going to get the S9 plus but wanted a better camera and more memory space. The note9 came out and although many years ago I had the notes, my experience was not great. But after viewing the display model at the store, I decided to go for it. So far its great. I use my phone a lot. Big screen is important as I use for email interaction and video playback. The photo quality is much better with its technology. Sound quality is great so far.

    I would recommend this to a friend
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