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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 400 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 5.0 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 5.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers regard the Galaxy S20 5G's camera quality and battery life as exceptional features, frequently praising its performance. However, some users expressed disappointment over the lack of expandable memory and the absence of a headphone jack. The fingerprint reader also received mixed reviews, with some finding it challenging to use. Other features like screen size and 5G capabilities were generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 400 reviews
  • Rated 5 out of 5 stars

    Cathy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was torn between 2 Phones to purchase and the Agent told pro's and con's for both. Gave examples of how each phone would work for me! Very impressive! I chose the Galaxy S20 and love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So much better than Apple!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy to have joined team Android! Great phone, great camera, reasonable price and not beholden to Apple for anything! So much more for the money than an iPhone! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Uncomplicated upgrade from S8

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, my S20 is operating as I expected. It's almost identical in size to my former S8. I'm still in the process of tweaking some settings, but overall, it has all the features I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my S8 with the S20 at the suggestion of the BB tech person. Glad I did as this is much needed more dependable unit. Easy to transition my apps from the old phone, passwords, etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Samsung phones! My only issue is the mobile data seems slower than my old S8. Not sure if thats because 5G is not yet available from Verizon in my area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with improvements over my Galaxy S9. Definitely has better voice to text technology, And seems to have better reception. Pleased with the quality overall thus far.

    I would recommend this to a friend
  • Cons mentioned:
    Ram, Sd card slot

    Rated 1 out of 5 stars

    Beware stripped down Verizon version of this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you look on Samsung's site the specs will show that this phone has 12GB RAM and a MicroSD slot. This Verizon model has 8 GB RAM and NO MicroSD slot so you are limited to the 128GB internal memory.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this on a sale. Was definitely an upgrade from my s9. The only complaint is having to choose between high resolution or high refresh. It's sad you can't have both...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cyber Monday Galaxy S20

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had Samsung Galaxy phones since the S4. The S20 is just another great product by Samsung. Best part is we got it for $550 instead of the $1000 from Verizon.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice phone, nothing outstanding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a nice Samsung phone, a bit overpriced when you consider the price jump from past phone at launch with no corrisponding jump in performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it at $600 and it's worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great phone, 120hz refresh, flagship specs and the pink color is an awesome iridescent hue. Don't pay a grand for it. Not worth that price, get a discount like I did.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very progressive phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone has capabilities that were once only available on computers. This is a very productive tool and way more than just a phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Went to see if my old phone could be fixed and they said yes, but cheaper to buy a new one. Glad I did. So much better than old galaxy s9+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is awesome and the discounted price made it a smart choice. The people doing the setup were great to work with and explained a lot of the new features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone. I transition from iPhone to android and I don't regret it. Everything about this phone is awesome and I am very glad with the purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not impressed for the outrageous $$$

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too impressed with quality of Samsung product. Everyone says they're the best, this is my first and probably last!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing and Smooth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to just get the free phone, then when the Note 8 came out I saw it and had to have it. I t started giving me issues so I picked this up it's great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not storage expandable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was disappointed to find out it does not take sdcards or storage expandable. After told by associates it had that ability

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed in quality of screen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told I didn't need a screen protector... so now I have a 12 day old phone with a scratched up screen. Do not believe the hype. Bought the otterbox case which did not have a screen protector, didn't notice til salesman put it on and when I questioned it was told this phone had a built in screen protector. REALLY DISAPPOINTED

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Everything works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing that I've tried on this phone that hasn't worked as expected. The pink phone looks great with a clear case.

    I would recommend this to a friend