Customer Ratings & Reviews

The staff at Best Buy were very helpful with the purchase, and setup. It was a very easy purchase. I have been very happy with the phone so far. It is easy to use, and very fast in response to app usage. The camera seems to be fantastic, but I haven't had a chance to use it much yet.

Here's the truth about the GS20 Ultra...it was marketed on gimmick features instead of the core features and I think that was a mistake. The screen is great, the battery life is great, it's fast, and the cameras are great with an *. The core features shine but the gimmicks are where this phone comes up short and that's why reviews are mixed.

The phone is great. It runs fast, it has a large screen, and the pictures are beautiful. It is super expensive for a phone that pretty much has the same functioning of any other phone (which is why the deletion of a star). I bought it for the camera, which is great, but not really that much better quality than a cheaper phone.

Pre-ordered this bad boy and so happy so far. Sadly 5g isn't really a thing yet and recording in 8k is a little overkill, but then again so is the x100 zoom. Obviously this phone is an amazing camera, and I'm surprised how awesome the battery last and recharges crazy fast.

Great phone. The camera is amazing, the image stabilization is so good, like using a gimbal. The 100x zoom is gimmicky but fun for full moons. The 120hz refresh screen is beautiful. I'm a heavy user and all day use is no charge and the quick charge is scary fast.

I've always stuck with galaxy series this one is by far the best one yet. Holds a charge very well and the phone is quick pictures are better then any other phone out there and better then most digital cameras. Glad I upgraded from the note 8 plus this phone is awesome

Since this is my 1st phone in 4 years maybe I'm overly impressed but I think its great. Super fast charging, large size phone so everything easy to see and refresh rate is really fast. I've no complaints. And as always BestBuy is great on price.

Absolutely love the camera on this phone! The battery life has worked well for me. I Love having the120Hz refresh rate, however I do keep my phone set to battery saver, so I don't utilize the refresh rate as I could

This S20 Ultra has been awesome for taking good photos, gaming and watching videos. The high refresh rate option is amazing as well. I have been able to go on a single charge for an entire day without any issues.

Huge screen and extremely fast.the camera takes amazing pictures and videos. I love the live lock screen and ability to multitask. I do miss my s pen so I will be upgrading to the note 20 ultra soon!

My old Samsung Galaxy s9+ had a battery that was running down quicker than it should, and I saw the deal with pre-ordered Samsung s20 Ultra 5g 128GB, I couldn't resist. I'm still learning the camera operation but what I have figured out is that it takes great pictures, has great potential for me as I learn to operate it. I'm definitely happy with the phone's operation, quicker than the old Samsung, haven't had any glitches, apps are working perfectly, some apps are different like Android Auto has a different app that works called Android Auto for phone screen, probably because of the new operating system. I really like the phone and with the pre-order price I couldn't be more pleased.

This phone is very fast,and takes beautiful photos. I was really looking to stay with the Droid family, but I saw the camera this phone has and was excited to get one. Biggest thing I do with my phone is take pictures, so I hope this phone never disappoints. I have only had the phone a few weeks, and it seems pretty simple to navigate so far. The sound and video is very nice as well. I have yet to try out the head phones it came with yet. Only issue I have come across so far is that if your phone is on silent, the alarm will not play thru like the Droid phones do. Plan on getting a bigger micro SD as my photos are filling quickly.

The pictures are amazing, the speed is great, the phone battery lasts all day, AND the new Super fast charger charges the phone so quickly it doesn't even need to be on it super long!

This is a great phone! I traded in my iPhone for the Samsung s20 ultra and can't be happier. This phone is fast, responsive, good battery life and takes great pictures.

granted I'm upgrading from a s7 but this is such a fast phone with great battery life. The camera is terrific. It does have a bit of a focus issue still, but I had a fix is in the way.

Great sturdy build. battery last all day and charges faster than my S10+. the 120hz refresh really makes a difference in visuals however i do wish quad hd was enabled during that.

This phone has one of the best cameras I have seen on a Samsung. It's fast, boots up quick and has an intuitive navigation screen. size is good, not heavy at all.

I've long been a Samsung fan, although I also appreciate the quality of Apple phones and enjoy comparing the strengths and weaknesses of the hardware and software of each. Over the years, I've grown very fond of the Samsung software environment, although I have winced at a few spectacularly daft decisions they've made. Before purchasing this phone, I was running a Samsung Galaxy S8+ from June of 2017 -- just about three years is a spectacular life these days. But it had finally just gotten too old and slow and its battery was wearing out. I also had some AMOLED screen burn-in from the keyboard that was getting very irritating. Finally biting the bullet on this was a huge expenditure. I managed to catch a sale, and my wife and I upgraded at the same time. She got black and I got gray. The upgrade in store was entirely painless; the guy that helped us was a genius. I spent the remainder of the afternoon "moving in". The phone was surprisingly familiar from the first moment. It had a larger screen and was definitely heavier, but I have big hands and don't mind. I was pleasantly surprised that my wife loved the larger phone, as well; she got a pop-socket for her case. In the intervening two months, I've learned that this phone is an absolute BEAST. Absolutely amazing. 12gb of RAM means it doesn't slow down or glitch no matter what I'm doing. The camera is gorgeous (yes, a software patch fixed the focusing issues in early handsets). Photos are gorgeous, it literally does everything but cook my breakfast. Make sure to get a good case that protects the large camera housing on the rear. I ended up getting a nice Speck case that does the job admirably. I also got a 2-piece screen protector that protects both the main screen and the cameras. If you are moving in from an Apple, you may still end up preferring the Apple software environment. Then again, you might find some neat things that you really like about these new Sammys. Everyone's taste is a little different. But for previous Android or Samsung users: don't hesitate. Buy it. It's a FANTASTIC phone.

Bought it this morning upgrading from a Galaxy s9. First thing is the upgrade to 120Hz is an absolute must. The phone feels like its running silky smooth at all times. The camera is great too. The resolution it takes the photos in is really something to brag about, its on par with some cameras out there. The in screen fingerprint sensor took a few re-dos to get it to work 100% of the time, but worth the extra effort!

Amazing phone. Excellent cameras. Screen size is amazing and thw battery life is so great.