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Customer Ratings & Reviews

Your price for this item is $799.99

Customer reviews

Rating 4.4 out of 5 stars with 124 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers highly value the Galaxy S21 5G 128GB's camera quality, repeatedly praising its excellent performance. The phone's ease of use and good battery life are also frequently cited as positive aspects. Many appreciate the screen quality and find it to be a significant improvement over previous models. There were no negative customer comments reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 124 reviews
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was excellent I love it. Great service too and the quality of the phone amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    bogo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great deal BOGO to upgrade our phones, Samsung Galaxy S21.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New to Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I came over from LG. Definite upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Galaxy of course always gets better every model. Another great buy..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone! Great customer service too! Can't go wrong with Samsung!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade for my phone. I love this phone. Everything working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great new Samsung phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Samsung phone offering everything I like and need in a phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Love the weatherproof features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a birthday gift for my mom so far no complain she loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new phone. Works much better than my old one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this upgrade. I went to Best Buy and it was simple to purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice phone. It works really well and I love the ring tone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...............

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and great 5G coverage with T-Mobile

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nothing spectacular - just another money pit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a phone. Big deal. It works just the same as my S7 - except that's being phased out due to 5G. A BIG annoyance - the charging wire that comes with the S21 - it doesn't fit ANYWHERE!!! The place in the phone - it's too small for the S7 plug. The other side - it's too small for ANY USB port - I can't plug it into an electrical outlet, I can't use it through my tablet, it doesn't fit into any of the adapters I have. So I was FORCED to buy new charging wires for home, car and work because the one that comes with the phone DOESN'T FIT ANYWHERE!!! So I've had my S21 for less than 24 hours, and I already hate it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, MichelleS. I appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Kayla Samsung

  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone for a good price, came from having the s10+

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Struggling to enjoy my new phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Struggling to enjoy my new phone - Samsung Galaxy S21. I've got 2 or more of all the basic functions - chat, contacts, messages, etc. So I'm not sure if I'm picking the right one(s) to work or interact with each other. Messaging is clunky. Instead of swipe left to erase, you have to go to dots, select messages, select delete, are you sure you want to delete, send to trash. Huge PITA with all the verification codes you get. Plus the messaging has these sticky dots that annoying to get rid of and I've found when they stack up, it's easy to lose a message notification in the stack. Phone app is clunky too. NO VOICEMAIL. IT'S A SEPARATE APP. ANOTHER PITA. CONTACTS are all over the place. No flow. Navigation is stupid. From home, it's swipe down and then swipe across. Constantly getting it wrong and having to start over. BIOMETRIC RECOGNITION fights me. NEVER GETS THE THUMBPRINT on the first try. Often have to put in PW bc it gets frustrated too. NOTHING COOL AND SLICK LIKE YOU WOULD WANT IN THE LATEST PHONE. UGH. Stuck in a bad phone.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      I would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Kayla Samsung

  • Rated 2 out of 5 stars

    Not a fan

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hated this phone. Had to trade up due to my phone no being compatible with T-Mobile. Loved my lg g8x so going to this was a misery. Didn't really like the phone design or screen resolution. Much happier when I traded this in for my current phone. If Samsung fan go with ultra series

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this phone a month and a half ago. The phone keeps shutting down for no reason. It is happening even if I am on a call. I had to reactivate my old phone to make a call. I have tried restarting it. I can’t imagine what could be wrong after 6 weeks. I have never had a phone stop working in less than 18 months something is definitely wrong with it. The phone keeps getting hot.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Misrepresentation of stock

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't really review something you don't have when it has been delayed & the order is probably going to be cancelled because you no longer have it in stock. Should never had allowed the item to be purchased if you didn't have it to ship

    No, I would not recommend this to a friend
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