Samsung - Galaxy S21 5G 128GB - Phantom White (Sprint)

I needed a new phone because my old one used CDMA technology, which is being phased out next year. Best Buy being my go to for electronics, I visited their website and found the Samsung Galaxy S21 for $300 less than everyone else. We were scheduled to take a cruise, so I figured, why not jump on this deal now. The camera on this thing is amazing, but it really is a handheld computer. I still have a desktop at work, but this device makes life a lot easier, it even functions as a phone. Also, there's no more having the tech person transferring everything from one phone to another, it's now done with an app, Smart Switch. In and out in no time with very little contact.

Great phone at a great price. Easy to use and setup. Battery is so much better for all that i wanted to do in 24 hours. Takes amazing pictures.

I have been a samsung customer for years and each year they get better and better.

I bought this as this was the latest samsung and the cheapest. I had been using samsung since the S Epic version (which I still have) and upgraded from the S5. Yes it was a long and good journey with the S5 and I still love that phone as it was flagship phone bar non. Never crashed, Was still fast enough for U tube etc, but the picture taking in low lighting and space for apps to download was severely limited at 16 Gb (really 15). SD card was used for books and storage of pics. Even then this is decent with no extra storage to be had and used 30 percent already, so see it as a problem to keep long term (more than 5 years). For that alone one needs the additional storage or capability added. Also the screens and navigation is lots different from S5, but intuitive. Battery life is better (battery size is bigger than S5) and cameras are better. You do not necessarily have to use flash in low light setting. And neither do you have to hold steady for picture taking to be complete in low light as with the S5. But apart from camera and GBs, I was completely happy with the S5. The quality is good too, for the price. You cannot tell plastic anything. Just use a quality screen protector and back case. Fast too. Chose this over the S20 FE as this had a faster processor, but better camera (slightly) and SD card in the S20 Fe. I bought it as it was 600 bucks, but if you have more to spend, I would suggest the S21 plus. Wish I had bought that one but couldn't bring myself to spend 200 more. Can buy an Active 2 watch with that extra.

This is a good phone. I'm glad I bought it. But I'm having to learn to like it. I was very much "soured" by the whole buying experience I received from Best Buy! I had a hard time getting the phone set up and received MINIMAL ASSISTANCE from Best Buy. I had to go back the day after I picked up the phone to ask for assistance in getting it set up. The people working at the station that day literally told me to go outside the mall, downstairs to the right, and go to the T-Mobile store to help me set up my phone. I thought that was pathetic! Thankfully, T-Mobile was professional enough to help me out. Even though I didn't buy the phone from them. But I should of!!! I don't expect to be back at Best Buy. I unfortunately signed up for their credit card to get 10% back in rebates or rewards or something. Came out to about $90 dollars worth. I'm thinking about forfeiting that money because I'd rather buy from somewhere else. So to wrap it up...the phone is a good phone. It does everything I hoped it would and more. But, I would not advise going to Best Buy if you're going to need ANY kind of service.

This model S21 Samsung Galaxy was an upgrade from my S7, so needless to say, I needed some help in operating it since it comes with no instructions. First, I wasn't aware that starting with the S8 models, one needs to use USB-C wall plugs and charging cords in order to operate this phone. Then I had to learn that I could quickly tap the dark screen twice rather than press on the side to waken the face. Additionally, I wasn't aware that in order to answer a phone call, I had to swipe rather than click on the green indicator circle of a call. The phone now is so much easier to operate and enjoy since many questions have been answered by your very patient BB employees, who have been so helpful in explaining how to navigate my new smart phone.

It's a great phone, once I got it to work. When I left Best Buy I was under the impression my phone was ready to use as all previous phones I had purchased were. I was mistaken. Previously I had always purchased my phones at a Sprint store. I thought I would try Best Buy this time. I found out on my way home that my phone was not activated when I left the store and it took a few hours and phone calls to Sprint/T-Mobile to get it working. They took me through it step-by-step. So, as for rating the phone, it is great. It is very quick and has a wonderful camera. It is easy to use and has a vast amount of storage...128GB. As for Best Buy? It would take an incredible savings for me to purchase another phone from them. I was handed the phone and told I was ready to go. No explanation of features or no test to see if it really was working. I should have requested a test, so I blame myself somewhat for not checking before I left the store.

I upgraded from a galaxy S9 and let me tell you, this phone is blazing fast! Performance is amazing. Everything on the screen moves so fluidly. All my games are running with ZERO lag. Apps open right away, and the split screen feature is very helpful. I'm glad they killed the Bixby button. Bixby is still there but it's voice activated now which is way better. The cameras dish out gorgeous photos and stunning 8k videos. For all of you complaining about the plastic on the back I got news for you. I'm a mechanic, and all your favorite luxury car brands like Mercedes-Benz and Lexus use plastic parts in their vehicles but you keep paying top dollar for them right? It adds durability so really you don't need a big bulky case for this phone. Just slap a screen protector on it and enjoy the sleek lightweight design and sweet colors it comes in.