Samsung - Galaxy S21 5G 128GB - Phantom White (Sprint)

It's a great phone, once I got it to work. When I left Best Buy I was under the impression my phone was ready to use as all previous phones I had purchased were. I was mistaken. Previously I had always purchased my phones at a Sprint store. I thought I would try Best Buy this time. I found out on my way home that my phone was not activated when I left the store and it took a few hours and phone calls to Sprint/T-Mobile to get it working. They took me through it step-by-step. So, as for rating the phone, it is great. It is very quick and has a wonderful camera. It is easy to use and has a vast amount of storage...128GB. As for Best Buy? It would take an incredible savings for me to purchase another phone from them. I was handed the phone and told I was ready to go. No explanation of features or no test to see if it really was working. I should have requested a test, so I blame myself somewhat for not checking before I left the store.

I upgraded from a galaxy S9 and let me tell you, this phone is blazing fast! Performance is amazing. Everything on the screen moves so fluidly. All my games are running with ZERO lag. Apps open right away, and the split screen feature is very helpful. I'm glad they killed the Bixby button. Bixby is still there but it's voice activated now which is way better. The cameras dish out gorgeous photos and stunning 8k videos. For all of you complaining about the plastic on the back I got news for you. I'm a mechanic, and all your favorite luxury car brands like Mercedes-Benz and Lexus use plastic parts in their vehicles but you keep paying top dollar for them right? It adds durability so really you don't need a big bulky case for this phone. Just slap a screen protector on it and enjoy the sleek lightweight design and sweet colors it comes in.

Over all is an okay phone. I do not like that I can no longer use head phones and now have to pay for wireless everything. Taking a screen shot is difficult now and I hate not having a micro SD card for storage. Overall I would rather stick to my old phone. Samsung, stop trying to be like Apple!

As I learn more about the features of the S21 and how to use them I like it more than when I first bought it. I upgraded from the S10 and find the side placement of the buttons on one side of the phone much easier to use. The battery life, screen, and camera are all great! I do miss the curved edges of the S10 and I wish it came with a charger but my old chargers witch is also nice.

Finally decided to upgrade from S8 and I'm happy I did. I've had the phone for 3 weeks now and no regrets. Battery life is pretty decent. The screen is larger than I'd prefer but 6.2 is basically the standard these days. Not too bulky in weight. Sound is nice, takes a bit of getting used to the volume buttons on the right side of the phone. Happy they got rid of the Bixby button. Fingerprint scanner is nice but doesn't really work with tempered glass screen protector. Loving the three lenses that produce crisp photos in multiple light settings. Overall a solid phone.

Great phones, best buy made my purchase very seamless. They also provided suggestions that were very helpful for additional items to purchase with these two phones. I would suggest more people purchase online during these times. I also was provided much-needed information about the phones that frankly Samsung does not tell you unless you look it up online. The woman who helped me was very knowledgeable and helpful.

I expected more from this phone. It was spotty reception at first but straightened itself out. Not impressed with the so called 5G faster network because it seems the same if not a little worse to me. Biggest problem is having trouble with calls. The cameras are great.

I thought I was getting very good service from JJ. He seemed to be knowledgable and transferred my data from an S7 to the new S21. It did take a LONG time - but I was happy that my new phone had all my information. That lasted until we got in the parking lot. The phone was at 20% power so I tried to plug it into the car charger. It didn't fit! AND there was NO WALL CHARGER in the box for my new phone! That's like selling a car without a key! Our next immediate stop was Walmart to buy chargers for this new size. I'm not as upset about Samsung wanting to nickle and dime customers - as I am that we were not TOLD about this change! I think employees selling this product should tell customers there is NO WALL CHARGER and the USB size is different than previous versions. I don't know when Samsung made that change - but the experts SHOULD know!