Deals Worth GiftingShop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Model:
SM-G996UZKEXAA
SKU:
6441098
Your price for this item is $1,049.99

Customer reviews

Rating 4.4 out of 5 stars with 45 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.2 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers value the Galaxy S21+ 5G 256GB (Unlocked) for its excellent camera, with many customers praising its performance. Some customers also appreciate the upgrade from previous models. However, a few customers find the larger size to be inconvenient for carrying.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 45 reviews
  • Rated 5 out of 5 stars

    S21 plus

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im loving my phone, it's very unique and classy. This is a must have phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything on this phone just feels solid. The flat screen is my preference, the cameras don't stick out to far, and the weight and size is just right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this phone so much. I'm glad they got rid of the glass backing that was on the s10 because now I'm not worried about cutting my hand holding it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Galaxy S21

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice screen resolution. Big upgrade from my Galaxy S7.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great feel of the phone. The reverse charging really helps with the galaxy watch when it gets low

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, love it! Photos are beautiful, a nice upgrade from my s8+

    I would recommend this to a friend
  • Cons mentioned:
    Screen issue

    Rated 1 out of 5 stars

    stopped working

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Four months into having it and the screen won’t light up. We are receiving calls still and notifications but the screen is black. The only option for us is to mail it in to Samsung and wait three weeks for them to fix it. It has never been dropped or exposed to water. This phone sucks.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi. I understand how frustrating this may be and apologize for the less than ideal experience. We would love to look into this further. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung

  • Rated 5 out of 5 stars

    Time for a change

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of having an iPhone, i decided to make the switch to the Samsung s21+ 5g. Have not been disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung S21+

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with the purchase of this phone. Went from a Note 8 to S21+. Smooth transition. Was in desperate need of new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my product arrived immediately, excellent condition and the price was on promotion

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good phone

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this phone for 1 year and so far still fast and reliable... thank you samsung and best buy for great prices lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Phone, couldn't be anymore happier. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S21+

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very good deal. Samsung S21+. Amazing I love it.

    I would recommend this to a friend
  • Cons mentioned:
    Charging port

    Rated 1 out of 5 stars

    Not worth the money

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is not up to Galaxy standards , within a month my screen broke over something simple, got a replacement that device was wacky and now not even a year later the charging port is broken.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    jc

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the phone very easy to use screen very clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great memory capability

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung S21+ has much memory to use for videos and pictures. Great quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S21 plus

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Galaxy s21 plus is really an excellent phone!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung only gets better and better. Top of the Line Camera

    I would recommend this to a friend
  • Cons mentioned:
    Screen issue

    Rated 1 out of 5 stars

    Horrible phone & awful Customer service

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a Samsung customer for like 8 years now and I’m switching to Apple. S21+ has issues and the customer service is horrible…they don’t replace the phone even after the screen went crazy with colors and the speaker went off ! They ask you to send it for a repair after long process of repairing with UBREAKIFIX store …my phone is still have the side sticker that comes with like brand new.. Save your money.. not worth it !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Save Your Money!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I had never bought this phone!! Can't make or receive calls. The only options in the network settings is automatic or manual. Have tried 2 different sim cards under Verizon and neither one seems to work. They both work fine in my S20 plus with no problems but not in the S21 plus. Nobody has any answers. It's past the return window so I'm stuck with a phone I can't use. Save your money cause this phone is garbage!!!

    No, I would not recommend this to a friend