Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Model:
SM-G960UZBAXAA
SKU:
6191435
Your price for this item is $499.99

Customer reviews

Rating 4.7 out of 5 stars with 2591 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the Galaxy S9 64GB's camera as a standout feature, frequently praising its quality. The phone's battery life, price, user-friendly interface, and unlocked status are also well-received. While some customers express concerns about Bixby, durability, and the presence of bloatware, the overall sentiment towards the Galaxy S9 64GB is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 2,590 reviews
  • Rated 5 out of 5 stars

    Other country sim

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im having a trip to mexico and i want to buy a phone so i can take it there, i would like to know if this unlocked phone its a good opcion during my trip, i will use a mexican att sim.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Latest and Greatest

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone Ive ever owned hands down. Very fast, durable, and AMOLED screen looks better than my curent 4k TV screen.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Super fast and looks great. Awesome!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfectly Purple & Powerful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't let the outside fool you into thinking that nothing has changed. The S9 is incredible. Loaded with power, efficiencies and features, it will take your breath away! Nearly everything about it can be customized to match your taste and how you want to work and play. The S9 is the new standard for mobile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this phone and the color is perfect. Not to big.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm impossible to please, and complain about everything. There is nothing to complain about with this phone, it's worked flawlessly. The screen is beautiful, battery has been average (no better or worse than any other phone I've had) and in the month I've had it there have been no glitches, reboots, or any issues whatsoever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better improvement over my Samsung J7 Prime 16 GB. Sound system is top notch. Love the finger print scanner and the display is fantastic! if you can do with out the stylist and dual camera ( S9+ has dual camera) is basally the same phone as the Galaxy Note 9 just a little cheaper.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Awesome camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is so good that I rarely pull out my digital SLR anymore.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned this phone for a week or so. I received an open box at the store and didn't realize it until I got out to my car. It was covered in fingerprints and not sealed. I was sold it at the new price. It ended up having an OTA issue. I could not fix it through Samsung support, so I returned it. Best Buy really needs to be more careful about it sales because I see in reviews a lot of people are receiving open box items as new. Now, to review the actual phone. The phone is just okay. I owned the S8 for 2 years before trying this phone out. The curved screen is a pain. It does cut off the text a little on the screen if the text reaches all the way to the edges. The S8 had weaker bluetooth and low volume issues over bluetooth. The S9 fixed this. The S8 had a quieter mono speaker. The S9 has a really loud and nice dual speaker setup. The camera on the S8 was mostly reliable except some blurring in movement. The S9 camera was more detailed in good lighting conditions, but the software is not well optimized for switching between the apertures. It had issues in different lighting conditions and was not as consistent as my S8. I tried the S10 in the store and it also appears to suffer from this problem. The curve is slightly less in the S9, but it is still there and I still don't like it. It causes glare and makes it easier to break your phone. I have had issues deal with Samsung customer service. They are unreliable. You do risk a lot sending your phone for repair, replacement or trade-in as they can be dishonest. When I purchased a phone from them a couple years ago and returned it, it took a month and a half for them to give me back my money. They had lost the package. Thank God I actually got my money back after contacting them many times as some people are accused of never sending their package at all and then never getting their money back. Be careful. I just bought the LG G8 and I'm going to see how that goes. So far, that phone is much better in almost every way. I have had it for a week and I love it. Better camera, better screen, better build quality, better warranty...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy, practical, perfect size

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been an amazing phone. The size is perfect, the edges add more functionality and i haven't had a problem with it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used for 4 years and everything is good. Accidentally dropped many times but never broke.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Galaxy S 9

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good phone that purchased. It’s still working good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    that screen though

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the screen alone makes this thing incredible Samsung has screens figured out just a great phone all around

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera and speaker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speaker on this phone is unbelievable. I like the lightweight of it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone with good battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a slim phone, with a good screen, and very good battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best unlocked phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really great with verizon prepaid and tmobile. Used on both.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone for Best price at Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is working awesome.Especially i love the portrait mode pics

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Sangsum product. Light phone. Picture quality great.

    I would recommend this to a friend
  • Cons mentioned:
    Freezing

    Rated 2 out of 5 stars

    Curved edge cuts out text.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont waste your money on this over priced phone. It freezes frequently and the curved edge is absolutely horrible. It prevents you from being able to read many things, which is extremely frustrating.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderfull

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    prefect and advance phone for 2018 . I am loving it

    I would recommend this to a friend