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Customer reviews

Rating 4.7 out of 5 stars with 2928 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

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    Rating 4.6 out of 5 stars

97%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 2,928 reviews
  • Rated 5 out of 5 stars

    I love Bixby

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    Posted .

    Picked up this phone a few weeks ago because my S5 was really annoying me with lack of memory and battery issues including the battery getting hot while discharging. It was 3 1\2 years old, so it was time for a new phone. I'm getting used to subtle differences ( swipe left/right to change pages, up to access apps) and the the addion of the Bixby button. I am enjoying using Bixby voice commands and to show me things I'm interested in. I also like this camera better than the old one (although the one in the S3 was pretty good too.). I took some great fireworks videos and stills last week. The super slowmo created some neat effects. Very good in low light, and there is a pro mode I'm just exploring. One warning - get a cover, the finish is very smooth and easily slides off slightly tilted surfaces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

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    Posted .

    I have had the phone for just over a week. So far it's great. I am so happy that I purchased it at Bestbuy. I had previously looked at getting it directly through Verizon and the cost was double there. I went with the gold version only available at best buy because the price was lower than the other colors. I'm very happy with it. It downloads very fast and it charges quickly too. Also holds a charge very long. I bought an otterbox case at Bestbuy too and found a skin for it on etsy that I like too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it !!

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    Posted .
    Owned for 11 months when reviewed.

    Love my galaxy S9. Better camera, better pictures. Easy to use, love the sleek design of my galaxy S9. Easy to slide in to your pocket. ❤️❤️❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good camera

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    Posted .

    good camera, battery and easy of use. fast speed !!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Friends are envious

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    Posted .

    Took phone on trip to Israel. Phenominal photos to remember the sights and history!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    World class phone

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    Posted .

    The S9 is a solidly great phone from Samsung. The screen is bright and clear and the camera features will help you take great looking pictures every time. It features really fast processor performance and battery life, plus fast charging. Take advantage of the wireless charging features and never have to fumble with USB cables again! I had a S6 Edge for about three years. I loved that phone, and it served me well until its battery stopped holding charge. It's a bit sad that these batteries are not replaceable - I could have kept that phone for a few more years if they let me swap out the battery. But the S9 is a huge step up (no surprise) from the S6 edge and I guess it's about time to get with the times! The only downside is the amount of bloatware that comes with the phone. Take a few minutes and uninstall everything that you can - some things are Samsung-required and only allow you to disable them. I'd pay ten dollars extra for a phone without bloatware. I don't really use the Samsung apps that much - it's all about Google, which is where Droid really shines. If you're coming from the iPhone universe, congratulations on finally avoiding the Apple tax. My wife switched over and it has taken her a while to adjust to the Droid way of doing things. It is admittedly a little less intuitive than the iPhone, but if you work at it you can always find a solution to any issues you might have with the operating system, whether it's lock screen behavior, tactile keyboard feedback, or auto-contrast settings. After a few months you'll find you don't even remember why you didn't like it in the first place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quite surprising

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    Posted .

    When my original Pixel fell out of warranty and continually failed to make/receive phone calls, it was time for a new device. My choice was between a Pixel 2 and a Galaxy S9. Despite lots of research, what ultimately made the choice for me was my experience with the Pixel and Google's inability to resolve my phone issue. My last Samsung was an S5 so I haven't had any recent experiences with a Samsung but I never had any issues with the S5 so I figured why not. I've had the phone for a week now and am quite happy with it. Despite claims of bloatware, I haven't found too many non useful Samsung apps. Bixby is a disaster for sure but many of the apps I didn't need weren't "locked" and were removed with a simple uninstall. I do miss Google Assistant but that is still reachable in two clicks. The camera is fantastic. Battery life is average. The Samsung quick menu is incredible and made me wonder how I lived without it. I like the fingerprint scanner being under the camera lens instead of in the middle of the device like the Pixel. I also like wireless Qi charging which neither the Pixel 1 or 2 has. So much easier placing my phone down on a large pad at night instead of fumbling for a cord when I'm half asleep. Overall I'm quite happy with my purchase. Before the S9 arrived I had contemplated returning it for a Pixel 2 but after hearing the Pixel 2 hardware was made by HTC and the issues I see people reporting, I decided to at least try the S9 before returning it. Needless to say, the S9 is a keeper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent so far

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    Posted .

    This S9 replaces my failing S5, and it is a lovely, fast performing phone, with a zillion little features, and terrific camera and video capabilities, which are noticeably better than the S5. I disabled some of the Samsung or other loaded software, to avoid duplication and clutter. Micro-SD card and OTG adapter capability is awesome for easy transfers. Issues: the new tall shape does not fit as many shirt pockets. The curved screen is cool but screen protectors are tough to find -- see reviews and complaints with tempered glass. (consider skinomi -- worked great for me) The notifications lights are confusing and erratic -- so far I cannot reliably see a little green or other LED to notify me of unread new messages. Note that this charges with new USB type C, so your old micro USB stuff will not fit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fantastic Phone

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    Posted .

    I have always used iPhone, but wanted to switch things up a bit. I sold my iPhone 8 to purchase this phone will Best Buy was running a promo for $20 per month payments, which was less than my 8! I have been using it for a week and my only complaint has been the battery life and a weird speaker phone issue I have been having. The battery life is about the same as my iPhone 8, which I was expecting to be a little bit better, however from what I have read it will take a week or two for things to get optimized, and I have already experienced a boost in the week that I have had it. The speaker phone issue started day 1. I would make a call and the receiving end would say I sounded like the phone was underwater, only on speaker phone though. After extensive troubleshooting, I have found that turning off the HD Voice Calling feature fixed the issue. Other than those two things, everything thing else is positive. The screen is fantastic, I love the customizability and features that the S9 has compared to iPhone. Overall, if you are looking for a change from iPhone, or upgrading your Android phone, this is a great and consistent phone to be using!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade from the S7

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    Posted .

    Had an S7 which was a great phone, but after two years and all the system upgrades and normal wear and tear it finally needed to be traded in. Ended up going with the S9 and so far it hasn't disappointed. It's been fast, battery lasts longer, and has a ton of great features that I'm still exploring. Only downside I've found is that Samsung's version of Android Oreo takes away the feature of setting individual text notification tones for your contacts, but as long as you download a different messaging app like Textra, you'll be able to get past that little inconvenience. I also recommend downloading the Google Keyboard. You get a lot more functionality out of it than the preinstalled Samsung Keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife Loves It

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    Posted .

    Bought the phone in store as an upgrade to my wife's S7. Took 10 minutes in store. Got home, opened up Smartswitch on both the new and old phones, followed promt to connect wire (with adapter) between the old phone and new phone, checked off the boxes of what my wife asked be carried over from the old phone to new (contacts, calendar, last 6 months of text msgs, just the 3rd party apps she wants ). Then pulled the micro SD out of the old phone, put it in this new one, set camera app storage to the SD, boom - her whole phone world as she likes it was on a brand new device in 15 minutes with ease. Smartswitch is awesome. Phone is super fast, super smooth, getsures like side swipe for screen shot, and double tab the power button for camera... my wifes absolute faves. P.s. for camera, I showed her how to quickly swipe to pro mode, set ISO way up and shutter speed way to left around 1/1500, and she absolutley loves the awesome low light and fast moving pics the phone will take of our kids running by. And pro mode saves your last setting. So gone are the days of a great pic ruined by a blurred kids head... The samsung phones are killer, totally customizable, and super easy for keeping a happy wife happy life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    From Samsung S6 to S9

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    Posted .

    My S6 was just fine for me until it was ruined in my purse when a small container of salad dressing spilled all over it and everything else in the purse. I had to face the fact that I needed a new phone and did my homework. I knew I wanted another Android phone and compared the Samsung models available. Considering my needs and preferences, I selected the Samsung S9 and so far am very happy with it. There are many features that I still have to learn how to use but it is several steps up from the S6. The phone itself is larger and has edge to edge text and the camera is very advanced - maybe best on the market right now. So far so good and I look forward to experiencing all the benefits of this phone for years to come.. No more salad dressing in my purse! I highly recommend the Samsung family and this phone in particular - it has all the bells & whistles I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone! Awesome Features!

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    Posted .

    This is my 3rd Samsung phone starting with the S5. I really like this phone a lot. I'm not too much on giving reviews on products but I'm making an exception. This phone is too much fun. The camera is fun and takes professional looking pics. The camera features are way too cool. The screen is large and crystal clear which makes watching movies easy. The phone is packed full of entertainment and games to keep you busy. Between Bixby and Google Assistant I can spend hours exploring the tasks they can do. I'm sure it'll take me days on end to figure out all this phone can do. If you want a phone that's reliable and fun with lots of neat features that you'll actually use, this phone's for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daughter loves the phone!

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    Posted .

    My daughter needed a newer phone recently, her S7 was starting to show age and before she went back to college we looked around. We looked at iPhones, LG, Google, etc It came down to the Pixel 3 or the S9, why not S10? Price, simple as that. We are not very interested in iPhones, had them, don't care for the ecosystem. Anyway, daughter decided on the Pixel 3 against my recommendation of the S9. She hated the Pixel 3, not because it was a bad phone, but more because of the ecosystem the Samsung has created. Not to mention you cannot control the haptic vibration strength. The phone vibrates FAR too softly to be useful, even on the table right in front of me I could not hear it or feel it. There were other little things she disliked as well, so back to BB for an S9. In the end, she is very happy with the S9, feels back at home in the Samsung ecosystem. The S9 has a ton of great features which you can find on the internet, but sometimes it is the little things that matter most. I have had a S3-S9 and loved them all. They just work and while other phones might offer a better this or that, in the end Samsung always pulls me back because of the complete package nature of their phones. Others get it too, but Samsung does it best IMHO. You decide what's right for you, but the S9 is an excellent phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone! Very happy with S9.

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    Posted .
    Owned for 1.5 years when reviewed.

    I have had my S9 for a couple years now and am stll very happy with it. It is still a competitive flagship smartphone. The size is just right, not too big, and the way I have it set up is perfect. I have looked at phones that came out since, including the S10 and S20 and Note 20 series and have had no reason to upgrade. I have had no issues with it. I switched from Motorola which was acquired by China and had all kinds of issues. So I remain very happy with my first Samsung smartphone. The battery runs out faster now (but it still charges very fast) and I could use more storage so I am thinking sbout an S21+ next year or an S22+ in 2022. 4 years would be great! I was never able to keep 4 Motorola smartphones for more than 1 or 2 years because of issues and problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A serious upgrade.

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    Posted .

    My Galaxy S4 died a slow and unceremonious death in recent days. No big loss... I'm not a talker or a texter. I didn't miss it at all. I have computers in almost every room of my house, so my head isn't stuck in a cell phone screen all the time. But recent circumstances required that I upgrade my phone so that I could be reached when necessary. The day after I got this, I found out that Samsung was soon to release a newer version of the Galaxy, but I don't care. This phone more than meets my needs, and it's a marked improvement over the dearly departed S4. Loving the curved 5.8 screen and the sound quality of calls and audio. Straight out of the box, as soon as I set it up, it married up with my television, washing machine, sound system and every other Bluetooth-capable gadget in my home without any help from me. Will I get a 400 GB SD card to expand the memory? Of course! Will I get a Galaxy Watch? Absolutely! The camera is very good, even in low light conditions. The colors kind of pop, so I probably won't rely on it for pictures that really matter. I have 2 DSLRs for that, anyway. But for its original <raison detre>, for example, being a *telephone*, this one is hard to beat!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone; Galaxy S4 was better

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    Posted .

    This is a great phone. Easy to use and mostly responsive though it freezes a bit sometimes - definitely more than my S4 used to. It's larger than my old phone as well. I wish cell phone companies would stop making screens larger - it's incredibly annoying as phones no longer fit in pockets, wallets etc. The biggest drawback by far is the awful Swype keyboard. I think it's because they used to use Nuance's keyboard (which was incredible) but Samsung decided to create their own horrible, poorly-made keyboard and foist that on their users. This keyboard is absolutely terrible at predicting words. What's worse is that it changes words from the correct word to the wrong word *after* you've already typed several more words making it difficult to catch mistakes because you've already read through the previous message and *falsely* assume it's still correct. This is with autocorrect turned off!!! Writing this reminded me of that and I went back to double check my previous text - lo and behold, "words" had been switched to "weird". Anyways, with the exception of the very, very bad keyboard, it's a good phone which is why I'm giving it four stars. Also, warning: like other Samsung phones it has a bunch of useless bloatware installed (think NFL app, IMBD app) some of which you can uninstall but most of which you cannot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than S7, Except Camera

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    Posted .

    The camera is not so great. I'm looking for a camera app to take care of it. Other than that the phone is great. Very quick, easier to hold and reach the entire screen. After going through 6 different screen protects found that the ArmourSuit Military Shield screen protector is the best flexible screen protector and the amFilm 3D Curved Dot Matrix Full Screen Tempered Glass Screen Protector is the best hard screen protector. (We bought 3 phones and everyone likes a different feel) As usual, I felt the most comfortable buying from Best Buy. They compared plans and phones objectively. Very happy with purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely amazing

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    Coming from apple, this has been the best switch I've ever made. There are a few features of apple that cannot be contested like imessages and facetime, but let me tell you, if you want a phone that has the most value for your money, go with this phone or an equal. Aside from the obvious screen, battery, camera and storage advancements, there is so much customization you'll never get bored. If you're tired of paying a lot of money for the same iterations of the same phone since 2010, then definately make the switch to a galaxy or equivalent phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still on the learning curve

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    Posted .

    I replaced my 4-year-old Lumia Icon (Windows) only a few weeks ago. The S9 was really the best option for looking forward. It is only a little bit bigger than the Icon, but lighter and thinner. Use the Smart Switch app to move everything from one phone to the other; the tech effort in-house at BB was incomplete The Android transition has been challenging. I am spending a lot of time researching and adjusting settings. Predictably, although Verizon says I would be much happier with the 4G signal (replacing my 3G), I still get only one bar at home. Wifi calling as a workaround has limitations. You MUST have the Verizon messaging app in order to attach pics to texts. Auto-correct for texts was making me crazy and I found how to turn it off, but random characters that I did not press appear unexpectedly. Other reviewers have said the Samsung keyboard is not the best. Although I make maybe one or two calls in a day, only text occasionally, and the phone is sleeping most all the time, I still have to charge it every day and a half. This is disappointing, but better than the Icon.

    I would recommend this to a friend