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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 9 reviews

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78%
would recommend
to a friend

Customers are saying

Customers find value in the Galaxy Watch Active2 Smartwatch 44mm Stainless Steel Verizon, but have concerns about its battery life. Some users have reported that the battery dies by lunchtime, which can be inconvenient for those who rely on their smartwatch throughout the day.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Cons mentioned:
    Battery life, Golf app compatibility, Overheating

    Rated 4 out of 5 stars

    Better than the Watch4

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the watch so I can leave my phone at home while exercising or playing golf. I wanted to be able to stream music using Verizon LTE. I used SiriusXM on my phone for years. I wanted something like that. I also wanted to be able to answer or make an important call. This phone seems to get it done. MUSIC Turns out Spotify’s prebuilt playlists are similar to SiriusXM’s channels I was able to find the type of music I like and not worry about creating playlists. I also can find all of my favorite songs and make my own playlist that way I don’t have to sync and keep track of .mp3 files anymore. I canceled my SiriusXM account. GOLF I was surprised to find most of Samsung’s Store golf apps compatible with the Active2 (Tizen OS) for yardage and shot tracking require the phone to be within Bluetooth distance which is 30ish feet even when the watch has LTE connection. Seemed like a logical assumption that the watch has a built in GPS and an internet connection they should all work without the phone. Well that’s what I get for assuming. Most real golfers know you will walk away from your cart more than that distance for various reasons during play. Without standalone capabilities when away from the cart you have to carry your phone with you to get the real distance. To me this defeats the purpose of loading the golf app on the watch. Anyway there are only a few apps that allow the watch to be a standalone device that can give you distances. GolfPad seems to work well as standalone. Samsung’s Watch4 which I returned had limited golf apps available for the in Google’s Play for Wear OS. I have experience using the new Samsung Watch4 and the Active2. The Active2 seems like a better choice. For several reasons. The Tizen OS has way more apps available. I was really surprised by the limited available compatible apps for the Watch4. Not to mention the Watch4’s battery was dead by lunch time. I returned it and picked up the Active2. I do not regret the swap. Keep in mind there are limitations even with LTE. I get the impression that smart watches and their apps are really designed to work within a short distance from your paired smart phone. Most everyday apps offer notifications only which is pushed from your smartphone phone when it is nearby. Even with LTE with no phone nearby aka (Standalone) internet based communications is almost nonexistent on the 2 Samsung watches I have used. Everyday apps like FB messenger and Google Chats\Hangouts just aren’t available as a standalone option. I assumed they would be… ☹. Yes you can take\make short calls and send and receive SMS texts. Which is ok. But in my opinion are used less and less every year. So in an emergency you will be covered but that’s about it. Both the Watch4 and the Active2 can overheat. This problem was way worse on the Watch4. I live in an high desert environment. I found when steaming using the LTE on the Active2 while exercising when its sunny at 100 degrees it can overheat and become unusable. I know that’s pushing it a bit. I did find if I turn the watch to the inside of my wrist so it’s out of the direct sunlight it didn’t overheat at the same temps. Anyway at 90 deg. it had no issues. This probably won’t affect most users. The Watch4 overheated unpredictably at all temps when streaming using LTE. I recommend the Active2 LTE if you are considering a Samsung Smartwatch.

    I would recommend this to a friend
  • Pros mentioned:
    Lte connectivity
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great overall smart watch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this white and I think it's a really great watch. I also on the Fitbit and why the Fitbit might do tracking in some areas great my Samsung do tracking and a lot of other areas that the feedback would make you try to pay for it just to track. With the ability to talk to people without having my phone next to me and it still listen to music on my watch has a lot of great features and I think it's well worth the price. Especially if you bike ride are you run or you somebody who forget their phone and lock the LTE works so great for me and save my life on a couple of bike rides when I got a flat tire and I was somewhere where I couldn't necessarily get on the bus. The only thing I really don't like about it is the battery life I used to have the Samsung Galaxy watch 46 mm with the mechanical rotating bezel. And that one lasted 3 to 4 days this new Samsung Galaxy watch active to last two to three days and only way I can get it to last 3 days if I'm doing nothing else with checking time and maybe wanted to exercise. Overalls the great experience I like the software version of the rotating bezel better than the hardware.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello BigGuycertified, thank you for sharing your experience! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/) to an article that will help you troubleshoot the reduced battery life. ^Elizabeth Samsung

  • Cons mentioned:
    Battery life, Pre-order delay

    Rated 1 out of 5 stars

    Samsung is LOSING iT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is less of a review of the watch in particular and more about Samsungs lackadaisical approach towards its customers. Immediately after this watch went for pre-order on Samsung.com, on and around October 8th 2019, I placed my pre-order for 44 mm LTE Gold with Ship date of November 01, 2019. We are already on 3rd of November and the item still hasn't shipped. Now I am being informed by Samsung Customer Care that these watches are on backorder. What does that even mean? If one has pre-ordered a month in advance, how can their order be back-ordered? How does pre-ordering even make sense, if they are the ones to receive it later than the rest of the World ? The customer service is hopeless, even they don't know what is happening & end up giving false assurances. Now to the watch itself. Since, I wasn't able to have my pre-order timely delivered, I chose to pick the Non-LTE aluminum 44 mm Black version. To put it mildly, when compared to my Galaxy Watch 46mm this feels like a toy watch, does not feel premium at all. And battery life is sub-par. For a 4 weeks that I owned it, the battery with various settings and configurations barely lasted more than. The touch bezel is a brilliant innovation but same cannot be said about BIXBY. Bixby is allover the place, horridly unreliable. The strap on non-LTE is fine but again very plasticky and honestly, runs thinner end-end. Wish the strap was more like Galaxy Watch 46 mm where the original strap is wide towards the lug and then tapers, this watch is even throughout but very narrow and looks even tinnier on my broad wrist. Aesthetically, Samsung has a lot of work to do to make it feel & appear like a real watch ala Galaxy Watch. All in all, the overall ordering experience to the actual feel & aesthetics of GWA2 has been completely underwhelming. If Google s acquisition of FitBit does produce something spectacular then I am more than willing to jump the board. I don't like Samsungs attitude towards its loyal customers.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello dreamreels, we apologize that this has been a less than ideal experience. Thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth Samsung

  • Pros mentioned:
    Durable, Lte connectivity

    Rated 5 out of 5 stars

    Great smart watch option for Android

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since making the switch back to Android I have to say one of the things I missed the most was an Apple Watch like option with a vibrant screen and LTE functionality. I've been using Garmin Fenix series for my hikes and runs but the watch was just too bulky and not aesthetically pleasing for casual wear like the Samsung Active 2 LTE. I'm about a week in with the watch and have to say I'm very pleased with the battery life, call and txt options when my phone isn't around and some of the fitness functions that are automatically detected such as walks and runs. I also bought a sport band although the band that comes with the watch is is nice too. To get accurate heartrate measurements make sure the band is snug on your wrist and I didnt tighten it enough when I first got the watch. Overall a great smart watch option for Android that packs great functionality and features into a nice looking package.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Phone-free

    Rated 5 out of 5 stars

    Absolutely amazing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this watch. I switched over to an iPhone and this watch still works pretty well with it. I lost a few features that I didn’t make much use of anyways. I feel like it’s more durable than an Apple Watch. I don’t have to baby the watch or worry about cracking it. Bixby isn’t the greatest but not a feature I use.

    I would recommend this to a friend
  • Pros mentioned:
    Screen, Workout

    Rated 5 out of 5 stars

    Perfect watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very ean and bright screen easy to use and connects perfectly with a Samsung phone, awsome for working out and its water proof.

    I would recommend this to a friend
  • Pros mentioned:
    Phone-free

    Rated 5 out of 5 stars

    Great watch.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is no longer necessary to have my phone by my side. The activity and weather apps are great and the number of availabe watch faces is awesome. Sooo cool!

    I would recommend this to a friend
  • Pros mentioned:
    Workout

    Rated 5 out of 5 stars

    Nice gift

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my daughter. She uses it to track workouts and heart rate, mainly. She says she really likes it.

    I would recommend this to a friend
  • Cons mentioned:
    Color

    Rated 2 out of 5 stars

    NOT BLACK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great watch, everything about it, except for the color. I originally got the Bluetooth aluminum 'Aqua Black' 44mm, but that watch turns pretty blue in the sunlight. I forked over an additional $180 for the LTE 'Black' color watch. Received it yesterday and it is definitely not true black like the 'Black' Active 1 watch, or the 'Black' 42mm Galaxy Watch. It is a weird, grey, dark dark blue, blackish metallic watch.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello johnny, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth Samsung

  • Customer reviews from bestbuy-ca

    User rating, 3.6 out of 5 stars with 35 reviews on bestbuy-ca.

    See all bestbuy-ca reviews
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