Customer Ratings & Reviews

Posted 8 months ago

Hi there JAL4, thanks for taking the time out of your day to share your thoughts with us about your experience using the Samsung Galaxy Watch FE. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Watch FE battery is not performing up to your expectations, please take a look at "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your battery. Feel free to contact Samsung Support afterward if you would like any further assistance. If you would like any further assistance afterward, please let us know by reaching out to Support. Thank you for being a faithful Samsung customer. - Debra

Posted 1 year ago

Hi there Bodie, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch FE. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having more details available regarding what you may be experiencing with your sleep tracking feature and without being able to ask you any follow up questions to probe further, I suggest contacting Support for further assistance and /or help with troubleshooting your device. Thank you for being a faithful Samsung customer. - Debra

Posted 11 months ago

Aloha KrystinaS, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch FE. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Although your Galaxy devices may get warm sometimes, they have built-in safeguards to alert you and protect themselves if their temperature exceeds the normal operating range. Check out the article titled, "Keep your Galaxy device at its normal operating temperature" to learn more about the factors that may affect your device's temperature. If you would like further assistance afterward, let us know by contacting Support. Thank you for being a steadfast Samsung customer. - Debra