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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 629 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the Galaxy Watch as stylish, easy to use, and available in a variety of colors. However, they express concerns about its battery life, with some describing it as atrocious.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 629 reviews
  • Pros mentioned:
    Lte connectivity
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Not your average watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love, love, love this watch!!! She is gorgeous and not a penny wasted. I had the Gear 2 Classic in rose gold and loved it but when this became available in LTE I had to have it!! Both the watch and band are comfortable and light weight and wears well all day. I do wish the battery life was longer as I do have to charge it daily.but otherwise this watch is the truth.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Beautiful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this smartwatch, the color is perfect and looks great with my skin tone. It is much lighter in weight than my Samsung frontier. Also the speaker is not as loud as the frontier, however it is still a quality speaker. The watchband is a little flimsy, no problem I replaced it with a rose gold metal band an it looks like a million bucks. As compared to my frontier, this watch fits a feminine wrist so much better. Setup out of the box was, as expected, was very easy. Connection to my Note 9 was seamless. The options given on the watch are ample, I can use it as a standalone phone or connect to my note via bluetooth. I like my watch face options and the ability to quickly change to a different one whenever I choose to. Loading pictures and music to the 4G of memory is also a simple task. The step count seems to be accurate and gives me a nudge if I've been sitting for to long. BEWARE OF ONE ISSUE; My perfect watch brushed against my metal doorknob, much to my chagrin I fond that the bezel is powder coated. After shelling out $379 I now own a watch with a glaring silver scar on the bezel and Samsung support won't assist because it was my fault. Who sells a watch for almost $400 and powder coats the bezel. Be very careful not to make the same mistake. In hindsight had I'd known about it ahead of time I think I would have passed on it, who walks around mentally thinking not to accidentally bumb your watch!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Marvlus, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth Samsung

  • Pros mentioned:
    Lte connectivity

    Rated 5 out of 5 stars

    Great Fitness Tracker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My main reason for purchasing this particular watch was for running purposes. I like the GPS and the ability to store songs for my runs. I had the Gear Fit and Gear Sport before the Samsung Watch. Obviously, I am partial to the Samsung. I upgraded to this particular device was the ability to add a line to my cellphone plan. I do not like to carry my phone while running. With this watch, I am able to use the watch without my phone around. I can send and receive texts as well as phone calls. With my service provider I only pay an extra $10 a month.

    I would recommend this to a friend
  • Pros mentioned:
    Functionality
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Good watch overall...

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good watch, just somewhat heavy. Once wear it too long it irritates my wrist. Good part about the watch is that I can do almost everything from it, its easy to use and the screen is big enough to do anything from it.

    I would recommend this to a friend
  • Pros mentioned:
    Stylish
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    The best watch to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch does absolutely almost anything a smart phone can do. It's durable and very easy to use. Connections are perfect especially when it is also connected to another Samsung. Truly amazing and reliable.Only wish the battery life on the watch would last longer.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use, Stylish

    Rated 5 out of 5 stars

    Great technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear, but when making a phone call it causes you to hold your arm in a way that is uncomfortable. Aside from that it is the best form of technology I have ever had-convenient and easy to use. I can use any of its functions almost anywhere.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello MomBoss, thank you for taking the time to share your experience! We value you as a loyal Samsung customer. ^Elizabeth Samsung

  • Pros mentioned:
    Color, Easy to use

    Rated 4 out of 5 stars

    Nice Christmas gift

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift for my wife. She likes it, so this is a win. The color is pleasing & it is easy to use. She likes how it connects to her phone. The band doesn't bother her & its water proof.

    I would recommend this to a friend
  • Cons mentioned:
    Bulky

    Rated 4 out of 5 stars

    Pretty Good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for working out, texting, calling and listening to music when I'm on the go. I really like that I don't have to carry my phone constantly. The watch can be a bit bulky and big if you have small wrist like I do but you will get used to it after a while. When I initially bought my watch it had an issue with battery drainage but Best Buy was awesome and exchanged it immediately and made sure I was completely satisfied with my purchase. I would recommend this to someone who likes to workout and doesn't want to have to carry their cell phone in order to receive their texts, calls or listen to music.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That's wonderful to hear, MWalker! We're so glad that you're enjoying this watch! ^Elizabeth Samsung

  • Pros mentioned:
    Color
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    nice but small

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a 46 mm Galaxy watch and was sent this one instead, and while it is a nice watch and the black is a nice finish I returned it and bought the bigger one with the silver bezel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lil'pricey, but worth the investment and my health

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an upgrade over my S2 gear. I kept debating if it was worth getting, after comparing this with other smart bands, fitbits and my current gear. First off, the battery life squashes my S2 gear (main reason why I was in the market) and proves the good reviews right. I have chronic health issues, so the flexibility of having different apps (which with Samsung health updates and syncing w/my phone really eliminates the need for!!!!) has really helped me keep an eye on my habits and vitals (a big one for me is my heart). My doctor was even impressed during my visit on how I've been able to track my symptoms and health better :) Honestly, if you are a paper-pusher like me but just want to be mindful of your health and track your crazy schedule too this is the smartwatch for you!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good Watch on all Levels

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 42 mm size is perfect. The watch Looks and feels well built. The functions work well any is relatively easy to set up to use. The biggest drawback to this watch is battery life. I know I use a lot of functions with many chats and emails but the battery life really is not that good. Since this is my 1st experience with a smart watch I have nothing else to compare the battery life to so may be for smart watches the battery life is actually great. One can actually make and receive calls from the watch. All in all I would recommend the watch.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Functionality

    Rated 5 out of 5 stars

    Loved it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved it..it fits perfect love the color works great with all that i needed it for when I'm at work n out it reads everything I needed it to

    I would recommend this to a friend
  • Cons mentioned:
    Bulky

    Rated 4 out of 5 stars

    Is nice, my only but is that the GPS does not sync

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, is a little heavy, and would like the screen smaller but overall looks very nice. The things that I don't like are: -It doesn't sync properly with my phone on the apps, and I have a Galaxy, so I assume that would be good. -Samsung health, the steps are not the same. -Also, if you have your GPS on your phone, doesn't sync with the watch. My daughter have an apple watch and it does it so I assume would be the same. Hers vibrates when GPS is saying to turn. My Galaxy watch doesn't even show the APP. Hope they will update the software so we have those capabilities too.

    I would recommend this to a friend
  • Pros mentioned:
    Color
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Great Smart Watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rose Gold color is very elegant, the Smart features, Phone Calling feature are Excellent!!!! The watch is a little bit too heavy to wear for all occasions.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Battery life is not as *long* as advertised.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The watch is great and does work well to take calls if you are away from your phone. Easy to use interface, excellent colors, screen is easy to touch. Size of screen is large but fine for all the things you can do and see off it. Strap is nice and easy to change out with the provided extended strap length. However, the battery life lasts about... 1.5 days if you're using it on the phone mode connected through Bluetooth. I turn off the phone and take it off at night so that I can preserve the watch for use the next day, and charge it every other day.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love this watch

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this watch for about 4 months now and it's performed exactly as expected. I love all the features especially the Samsung health features which allow me to track my steps and calories burned. The only downfall to this watch is that the battery life is severely shortened when using the LTE feature. I like playing music while I'm riding my bike with my wireless headset and it really eats up the battery in a matter of hours

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Techguy, thank you for taking the time to leave this review! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01003232/#optimize-the-battery-on-your-samsung-smart-watch) to an article that will help you optimize your battery. ^Elizabeth Samsung

  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Great Smart watch!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first smart watch. I did a lot of research.I like to only buy once, so I want a good product. I absolutely love this watch. It was easy to set up, it does what I want it to do, and I can't imagine life without it now. So convenient. Great quality. I've owned it a month and have no negative comments. I even dropped it in a bowl full of water on accident and there was no issues. I did the water extract and nothing came out! Definitely recommending this watch. love it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Money well spent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this watch so much. I was thinking about getting one for awhile but was hesitant to spend the money, I finally just went for it and I have no regrets. Its so easy to use and comes in handy when I'm working because I can easily tell from my watch if anyone's trying to get in contact with me. I also love using it when I'm at the gym, its so easy to keep track of my workouts and calories burned, its making getting back into shape just a bit easier lol

    I would recommend this to a friend
  • Pros mentioned:
    Lte connectivity

    Rated 5 out of 5 stars

    Great watch!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Samsung Galaxy Smartwatch (LTE)! Totally worth the extra money to get the LTE if you are a runner or have times when having your big phone is inconvenient. The battery lasts all day if you aren't running a ton of apps. It will last about 3 days on the power saving mode. I have a Samsung Note 8, and have never had problems. Have a friend that has an iPhone and has no problems either. Would definitely recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Lte connectivity

    Rated 4 out of 5 stars

    Nice watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good I take it hiking and everywhere else I go it keeps track of miles,elevation heart rate,calories burned and time. Also it will account your work out set like (bench, squats ect..) The bluetooth+LTE version is the better option. Set up a plan and you can use your watch as your phone will not having to be connected via bluetooth at all times .you can also listen to music from spotify from your phone to a wireless headset on LTE Good active health watch and lifestyle

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Franky, Samsung is pleased to hear that you are enjoying this watch and all the wonderful features. Welcome to the Samsung experience and thank you for choosing Samsung. ^Elizabeth Samsung

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