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Customer Ratings & Reviews

Your price for this item is $1,299.99

Customer reviews

Rating 4.3 out of 5 stars with 135 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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82%would recommend to a friend

Customers are saying

Customers are impressed with the Galaxy Z Flip's compact size, stylish design, and impressive camera. They appreciate its durability and easy-to-use features. While some find the price to be a bit high, others feel it's worth it for the quality and features they get. Battery life is mentioned as a downside, but overall, customers are very positive about the Galaxy Z Flip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 24 reviews
  • Pros mentioned:
    Compact

    Rated 4 out of 5 stars

    I Love This Phone The Thing Missing Is Dex

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love This Phone The Thing Missing Is Dex. This phone is so easy to carry and because its a bit narrower than my Note 10+ and iPhone 11 Pro Max the Z Flip is easier to hold. I would love for this phone to have Dex and I think they can add with a firmware update if they choose to.

    I would recommend this to a friend
  • Pros mentioned:
    Compact, Design

    Rated 4 out of 5 stars

    Feels like the future.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone feels like you are holding something that should not exist. It's great. The main issue with the phone as a first-gen foldable is that the side bezels can cause issues when using gesture controls. Another issue is with dust intrusion. This phone is not IP rated for both dust and water ingress, meaning the hinge could in theory become a problem down the line. I haven't had that issue yet, however, I made sure to get accidental protection with this device. The tall display is genuinely nice. It makes it so easy to fill the display with messages. The small form factor makes it super easy to put in a pocket as well. Overall great phone, however, it is the bleeding edge of technology. If you are fine with that, its the best folding phone out. If you are not, don't choose this phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera, Compact

    Rated 5 out of 5 stars

    I LOVE THIS PHONE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to purchase after reading the reviews about the screen scratching especially since you can't put a screen protector on the phone - I have had NO issues or scratches. I upgraded from a Galaxy Note 10+ which was good but too bulky and heavy with the case and everything. This phone is light and sleek, the screen and display is crisp. The camera is very good, even without using filters, the selfies look filtered it is so clear. Of course being a Samsung, it has all the great benefits you get from their devices. There are some issues but not enough to make me not love the phone - sometimes when going to another screen in FB, it kind of glitches but fixes itself in about 2 secs. Because of the reviews, I take extra care in opening the phone so as not to scratch the screen just in case so I use 2 hands. You have to have your finger over the sensor kind of just right to unlock the phone with a fingerprint but now, 4 weeks in, I rarely have any problems where I have to readjust my finger. It fits in my back pocket and I love that its compact. Definitely recommend!!

    I would recommend this to a friend
  • Pros mentioned:
    Compact, Durability

    Rated 5 out of 5 stars

    Best phone since sliced bread!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, especially for me, because all I was looking for was portability, quality and being able to make calls, use texting, email and WhatsUp - I do not play games or watch movies on my phone, so will not comment on such aspects and ability of the phone support such requirements. But I'm free from having a holster oe a massive case - just fold the phone and put it into my shirt pocket - can't beat that!!!

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 4 out of 5 stars

    Love hate relationship

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a Samsung fan so when they came out with this foldable phone I had to run right out and buy it I couldn't wait I love everything about it fast powerful Innovative works as it should my only complain and gripe and I knew this when I bought the phone and it's what caused me to take it back is because of the field of work I am in this phone is not water resistant or dust resistant and I couldn't deal with the fact that I would destroy this phone at work so with much despair I returned it hopefully the next one that comes out is water-resistant and dust-resistant great product love Samsung

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Compact

    Rated 5 out of 5 stars

    Finally a phone that fits in your pocket!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Not flagship specs but it folds. Fast enough to enjoy games. Never crashed. Screen feels better then the Fold. Cameras a good. Audio quality is good. My only complaints are outside screen should have been like the razr 2020, add stereo speakers and add Dex. But it folds! Great samsung quality and screen!

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Better hindge then the fold!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Form factor is awesome! It folds! Great specs. Missing dex, outer screen should be bigger but if your looking to get away from thumbing your phone all the time its great. Day to day I like it better then the fold for portability and functionality. As a phone works great. If you want something more powerful grab an iPad. I carry an iPhone (imessage) and iPad pro 11. This is a great addition. If imessage, iTunes and Apple remote were available on Android ot would be my only phone.

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Love my new Samasung Galzxy Z Flip phone.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone easily fits in my pocket, yet opens to quite a big screen. The pictures are clear, and the functions are easy to manage.

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Yes yes yes!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally!! A phone that fits in your hand and runs amazing. Its perfect for my grandmother who wants a good phone and has arthritis in her hands. She can carry this with ease. Her last Samsung was so bulky she hated carrying it. I'm so relieved this finally came out. So worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very sleek but very slippery even with the case that it comes with! Although the specs isn't as good as the S20, it is still an amazing phone! It never gets old flipping the phone. Fits better in your pocket without sacrificing the screen size. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 4 out of 5 stars

    sturdier than it looks

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    people are pretty conditioned to want a flat phone which this is when it's open. But tucks nicely in your pocket when folded. Pricey but nice.

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Great battery life and camera !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Galaxy Z Flip phone, I love the ease of carrying my new phone in my front or back pockets. Transferring my data from my Galaxy 9+ to the Z Flip was quick and easy. I purchased the mirror purple model.

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Awesome phone, love it!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone. Fits in my pocket!! Fast, good camera easy to use. Best phone I ever had!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello ParlayPerry, thank you for taking the time out of your day to leave us this positive review. We appreciate you being part of the Samsung family. ^Elizabeth Samsung

  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    The best. Beautiful

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didnt like this phone in the beginning, but as i use i start to love the phone. It is great compact size it is very easy to carry. It has great design. The best

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Galaxy Z Flip. Perfect and compact. I have no regrets

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That is awesome to hear, Jay2012! Thanks so much for picking Samsung! ^Elizabeth Samsung

  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Cool phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone, very compact. when the screen is open its just like having a full size phone.

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The galaxy zflip thanks best best buy is one of the best phones that folds

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Nice cell

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wanted to get a flip again smartphone fits in pocket

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    Fold

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, and that fold makes so easy to fit in your pocket, super recommend

    I would recommend this to a friend
  • Pros mentioned:
    Compact

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing! It’s small in your pocket and feels good in your hand!

    I would recommend this to a friend