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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 261 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 261 reviews
  • Pros mentioned:
    Multitasking
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing phone in every aspect, well worth the cost

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could write a novel about how truly awesome and stunning this Z Fold 3 is, but I will try to contain my excitement and condense my thoughts into a brief review. Samsung has seriously proven that innovation is possible and the future of phones is here now. The 7.6" OLED 120Hz internal display still features softer glass, so you do still need to use care. But they have improved the durability of the entire device across the board- most notably the hinge design. The outer 6.2" OLED 120Hz display is a bit more narrow than other displays, but after a little while I adjusted to texting on it just fine. A huge selling point for me is the level of actual multitasking you can accomplish with the large internal display. Being able to chat in my tech forums while watching videos on Youtube without needing to always change over to my iPad Pro is pure bliss. Games in xCloud (Game Pass) look fantastic on the OLED panel and 120Hz refresh rate. While I wouldn't label this a criticism necessarily, I will say the only way it could be a more perfect device is if Samsung somehow innovated the battery tech and gave us tons more usage time on moderate power settings. But nevertheless, this phone is by far the most impressive piece of technology I have ever purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Camera
    Cons mentioned:
    Overheating

    Rated 4 out of 5 stars

    Fold phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It a great phone. I love the way I can use this as a tablet also. The camera is wonderful. I use it all the time. The zoom is such a godsen. I used it all the time at the grand canyon. It does get hot at times. So I went into Best Buy and the Samsung tech helped me understand what I was doing wrong. He also invited me back if I had any more questions. He made me feel as if I just needed alittle help, explained my problem and djdn't make me feel dumb like the Verizon personn did. Thanks Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The folding abilities make it a must have for movie and show enjoyers alike! I love the ability to fold it, and use the stylus on the big screen.

    I would recommend this to a friend
  • Pros mentioned:
    Camera
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing. The camera quality is wonderful, the features are great. It is a little on the heavy side but well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing phone, works great cameras are awesome. Lightweight and charges fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BIG SCREEN

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HUGE SCREEN!!! No problems yet after 1 year of use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cool design but.....

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good phone but a lot of the apps resize themselves when you open it up to the full screen and it cuts off portions of the apps, this is particularly annoying on social media when I'm trying to watch a video. And then just before the year mark of having the phone had three different spots where the pixels died and a noticeable crack down the middle of the phone that doesn't really affect anything but is very annoying to have a crack down the middle of your screen. I also notice around that same time that the corner where I touch most of the time to do my scrolling started getting scratched right there and I've had other phones that I've had for literally years and never had the screen do that. I figured out pretty quick that I am not a fan of Samsung phones anymore. They're original phones were great back in the day, but the way things are laid out on the smartphones it's just not for me. I also don't like when you're typing things in that it will change an entire word even though it's spelled correctly because it thinks it knows what you want to say more than you do. That is incredibly annoying! So all in all I've had the phone about a year and a half now and it does still work but it's time to move on because now on top of everything else the inside screen is starting to have issues with touch response. I understand that in this disposable world we live in most people are getting new phones every year or so but I usually have a phone for at least two to three years before I even need to think about replacing it and that is why this phone got such a low rating from me because it didn't even make it to the year mark before it started having issues.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Multitasking

    Rated 5 out of 5 stars

    Zfold review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed this purchase tremendously! I wanted the fold instead of options offered due to the ability having the versatility between small screen and larger screen. At times it feels like i two different devices which means it doesnt get old. I worried if the larger screen layout would be hard to hold but it is quite comfortable and manageable. I enjoy the options to view to separate things on the larger things.. i have nothing but good things to report!

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I Don't Think I Can Go Back To A Normal Phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's either you love this phone, or you're skeptical, but after using this for a few days, I don't think I can go back to a normal phone. Displays: The cover screen is skinnier than most normal phones. This reminds me of the old iPhone 5 that was made taller but not wider to keep it simple for one handed use. The skinnier display isn't always ideal, but it is great for one handed use. The main (inside) display is stunning. You truly get the feeling of having a tablet that fits in your pocket. The apps that are optimized are a joy to use, and the rest of the apps can be resized to take advantage of the full screen real estate. Multitasking in split screen finally doesn't feel congested. The crease in the middle of the display also isn't noticable in most settings (especially if you use your phone in landscape). The only time I notice it is in direct harsh sunlight. Design: This phone is beautifully designed. I love the matte black look on the back this time around as opposed to the glossy glass that attracts finger prints and oil. The size hasn't been an issue for me. I wear slim fit jeans, and I haven't had an issue putting this into my pocket comfortably even with a case on. Specs: The Fold3 has most of the specs you'd expect from a top end flashship phone. You have the latest Qualcomm Snapdragon Processor, 120hz display on both screens, and 5G. The camera on the phone is great, but i know isn't the best Samsung has to offer (as seen on the S21 Ultra), and the battery could have been better. The phone can last most days on a single charge, but my previous Note 10+ always left me with roughly 20% battery at the end of the day. Things I'd like to see in the next generation is a bigger battery, expandable storage, and an S Pen that inserts into the phone like the Note.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it on Jan. 2023 and it has never giving me an issue. From working from my phone to paying bills, watching videos, etc. I'm thinking of buying the next generations to come if they make it bigger, I'll keep mine until that day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Z FOLDS AEE THE BEST BUY

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IVE GONE THROUGH THE GALAXY 3, 4 AND 5. THAT IS HOW MUCH I LOVE THIS PRODUCT. MY COWORKERS HAVE THOS PHONE AND WE ALL LOVE OT. THANKS SAMSUNG AND BEST BUY.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 4 out of 5 stars

    Great phone if you can live with the down sides.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone, but I also acknowledge the down sides. First the positives. THE HIGE SCREEN when unfolded. This is a game changer and this is why I got the phone. I find that I am more willing to do things on my phone that I would not have done on my previous phone with a 5.7" screen. Mostly things that involved looking at pages that requires more interaction (looking up information and imputing text/data versus just scrolling down a page and looking at images). I also am more willing to watch full length videos on the phone (versus just short gif images). It feels solid and well built in the hand. I don't feel like I am going to break it just holding it. I have already dropped it a couple of times and it is holding up great. I can talk more about the screen but there are plenty of review videos that go into much more detail than I can on this review. The speakers and loud and have good sound quality. The software is very customizable and use the big screen in innovative and useful ways (mostly involving split screen functionality). The downsides. The phone is bulky. Especially with a good protective case (which I need - see above about dropping it) and a credit card holder attached. Still fits in my front pocket (slacks not jeans) but barely. The phone is noticeably heavier (especially with case) than my previous. The camera is great but it is not the best camera that Samsung uses for its phones. This is not important for me because I do not take a lot of pictures but may be an issue if this is important to you. The battery is smaller than in some other flagship phones (even the Fold 2) but this is not an issue for me for a reason I did not expect. I don't actually use the big screen as much as I though I would. I actually use the front screen for 90% of everything I do. The front screen is smaller than on my previous phone, but it is big enough to do most of what I need to do (email, text, browse social media, watch videos). The screen is tight, but I know that I have small hands so people with bigger hands may find the front screen too small to text/type comfortably. I have not had a chance to use the s-pen, but I look forward to getting one as I used it a lot with my old Samsung Note phone. Like I said, I don't open my phone and use the big screen as much as I thought i would. But just the fact that I COULD if I wanted to is a huge point of satisfaction!

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Don't wait for the Green, buy the black now.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels like a brick in my pocket,but better than my S20-Ultra . Cons: The green is not really green, even with a clear case. I would have bought the Black 512GB storage instead. "Phantom" green really is Phantom (almost black). This phone takes some getting used to. It's the future of phones, so embrace the change. It's growing on me, and I would buy it over a Samsung "Ultra" phone. This phone is not meant for everyone. If you are a minimalist, then buy the Z3-Flip. If you are more technical, and lean towards the Samsung "Ultra" phone series, then the Samsung Z3-FOLD is for you. I would recommend the Samsung Z-Fold-3 to "High-Techs" and "Function-over-Comfort" users. I personally love the phone, and would buy it again, just in Black with 512GB of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Foldable, Large screen
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Zfold believer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely great phone. It does lack a powerful battery and camera can be a lot better. S21 ultra spoiled me, I guess. I will update to the future ZFOLD if camera is enhanced, battery is bigger, and if they can somehow slim it down with the upgrades. I do like the fold technology. I think its very innovative. Miss the camera on the ultra but screen wise, the fold can't be beat.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Multitasking

    Rated 5 out of 5 stars

    ALL YOU NEED IS THE GALAXY Z FOLD!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "WOW, WHAT KIND OF PHONE IS THAT?!" Get used to having people say that EVERYTIME someone sees your phone. Thank you Samsung for making such a great product and for the crew at BestBuy (Mat S. and Adiel for making this purchase so easy and so much fun. Like the Flip3 that we bought at the same time, we get compliments on this Fold3 ALL the time! The phone is a a bit bigger than our older Galaxy but now we no longer need to use a tablet because this phone does it all! Importantly, transfer of information was the easiest we have ever done! If you want a phone that does it ALL, THIS is YOUR new phone!

    I would recommend this to a friend
  • Pros mentioned:
    Large screen

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the samsung folds. The inside screen size is great. Doesn't really bother me that it is thicker then a regular phone. Overall great phone.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone just a bit heavy and a little big. The interface is easy to use and it's a sturdy phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Design

    Rated 5 out of 5 stars

    Great Job Samsung!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Z Fold 3 is a great phone. The camera is so awesome and it looks amazing. The speed is superb. It fits in my hand(s) so well, that no matter how its held, i know its not going anywhere. Playing my android games and watching a high definition movie on the Z fold is now one of my favorite things to do now. I cannot leave without mentioning the battery life. You would think that a screen this size and your everyday need of this device, you would have to charge mid-day. Nope! This baby will exceed way over 24 hours before a charge is needed.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Overheating

    Rated 4 out of 5 stars

    4.5 though

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would give it 5 stars but unfortunately it is prone to getting really hot depending on how much multitasking you're doing. Some apps already make the phone hot but you feel it more with the fold having used them with my galaxy s10+ no fires and no explosions and the few times it is connected to the charger and I'm doing too much only 3 times has it said overheating and closed out a ton of windows and went back to normal in a minute. Battery does drain a lot faster than previous phone but in fairness, I'm doing a lot more than I was before. This phone is great because as a musician, I am able to pull up my chord sheets and call it a day. Grew up with small phones so outside screen isn't an issue.

    I would recommend this to a friend
  • Pros mentioned:
    Large screen, Multitasking

    Rated 5 out of 5 stars

    Best phone ever!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I ever had. The large screen is fantastic. Had to drive 50 miles and back today, and it was great to have the split screen with Google Maps on one side and Pocket Casts on the other. I even use Word to edit documents on the road (Bluetooth keyboard and mouse with a portable stand). Does everything a phone should, and the unfolded screen is perfect for reading ebooks, which I do everyday (retired English professor). Perfect machine for me, and the crease in the middle doesn't bother me at all. Highly recommended!

    I would recommend this to a friend