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Customer reviews

Rating 4.4 out of 5 stars with 228 reviews

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  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.0 out of 5 stars

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89%would recommend to a friend

Rating 3.9 out of 5 stars with 34 reviews

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 228 reviews
  • Rated 5 out of 5 stars

    BIG SCREEN

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    Posted .
    Owned for 10 months when reviewed.

    HUGE SCREEN!!! No problems yet after 1 year of use.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Screen quality

    Rated 5 out of 5 stars

    Amazing phone in every aspect, well worth the cost

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    Posted .
    Owned for less than 1 week when reviewed.

    I could write a novel about how truly awesome and stunning this Z Fold 3 is, but I will try to contain my excitement and condense my thoughts into a brief review. Samsung has seriously proven that innovation is possible and the future of phones is here now. The 7.6" OLED 120Hz internal display still features softer glass, so you do still need to use care. But they have improved the durability of the entire device across the board- most notably the hinge design. The outer 6.2" OLED 120Hz display is a bit more narrow than other displays, but after a little while I adjusted to texting on it just fine. A huge selling point for me is the level of actual multitasking you can accomplish with the large internal display. Being able to chat in my tech forums while watching videos on Youtube without needing to always change over to my iPad Pro is pure bliss. Games in xCloud (Game Pass) look fantastic on the OLED panel and 120Hz refresh rate. While I wouldn't label this a criticism necessarily, I will say the only way it could be a more perfect device is if Samsung somehow innovated the battery tech and gave us tons more usage time on moderate power settings. But nevertheless, this phone is by far the most impressive piece of technology I have ever purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Fold phone

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    Posted .
    Owned for 3 weeks when reviewed.

    It a great phone. I love the way I can use this as a tablet also. The camera is wonderful. I use it all the time. The zoom is such a godsen. I used it all the time at the grand canyon. It does get hot at times. So I went into Best Buy and the Samsung tech helped me understand what I was doing wrong. He also invited me back if I had any more questions. He made me feel as if I just needed alittle help, explained my problem and djdn't make me feel dumb like the Verizon personn did. Thanks Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Love it!!

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    Posted .
    Owned for 1 month when reviewed.

    This phone is amazing. The camera quality is wonderful, the features are great. It is a little on the heavy side but well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Phone

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    Posted .
    Owned for 2 months when reviewed.

    Amazing phone, works great cameras are awesome. Lightweight and charges fast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    beautiful phone but...

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    Posted .
    Owned for 3 months when reviewed.

    the screens really do look nice, going from my note to this was not bad. i have used the small screen more than i thought i would. and the outside screen is a really odd size and so texting on that is not great. I have big hands so opening it up and using it that way is preferred but kind of a hassle sometimes. This has no plugs... i miss having a headphone jack and a micro sd card slot. i dont understand why all new high end devices has to remove regular things like this from devices. I cant give it 5 stars when it does these things. The thickness is something to get used to. It also feels way more present in my pocket. in some pants its not even comfortable and that is a bummer. So for how big the screen is and how nice it is to use when open it is like walking around with a tablet. The last point is the crease in the middle it is very present when there is reflective light around. If you have a dark background or something up that is dark it really shows and i hope future versions do a better job with that. Everything else on this phone is amazing, Camera awesome! processor is fast, and a good amount of ram. its a powerful device so thats no problem. The form factor is best suited for someone that does not keep their phone in their pocket in my opinion.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The Price is Right!

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    Posted .

    Amazing discount, I have been excited about this phone for a while now but $1000 off made it possible for me to pick up this phone! I like this aspect ratio better than the more square one of the Fold 4, and trust me, it is definitely water resistant. Battery life has not been a problem and after customizing the keyboard, I am enjoying this unique phone experience and the outer screen no longer feels too small. For now, I recommend this over the Fold 4 because the features are only slightly behind, and the price is finally right. Crease is definitely there but a sacrifice I am willing to make and invisible head on. I recommend the Aramid Fiber case- looks great, thin, light, but protective enough for me and better for grip than caseless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Samsung!!!

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    Posted .
    Owned for 1 month when reviewed.

    The Z Fold 3 is a great phone. The camera is so awesome and it looks amazing. The speed is superb. It fits in my hand(s) so well, that no matter how its held, i know its not going anywhere. Playing my android games and watching a high definition movie on the Z fold is now one of my favorite things to do now. I cannot leave without mentioning the battery life. You would think that a screen this size and your everyday need of this device, you would have to charge mid-day. Nope! This baby will exceed way over 24 hours before a charge is needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ALL YOU NEED IS THE GALAXY Z FOLD!

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    Posted .
    Owned for 1 month when reviewed.

    "WOW, WHAT KIND OF PHONE IS THAT?!" Get used to having people say that EVERYTIME someone sees your phone. Thank you Samsung for making such a great product and for the crew at BestBuy (Mat S. and Adiel for making this purchase so easy and so much fun. Like the Flip3 that we bought at the same time, we get compliments on this Fold3 ALL the time! The phone is a a bit bigger than our older Galaxy but now we no longer need to use a tablet because this phone does it all! Importantly, transfer of information was the easiest we have ever done! If you want a phone that does it ALL, THIS is YOUR new phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    Owned for 2 months when reviewed.

    This is our 3rd purchase in the fold line. The phone is truly exceptional. Love the multi-tasking features and size. The only part that I wish was better was the closed size. When the fold is NOT opened - the screen is very small. Phone calls are fine at this size but texting can be challenging/ I shifted to voice to text when the phone is closed as the buttons/icons are too small.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't wait for the Green, buy the black now.

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    Posted .
    Owned for less than 1 week when reviewed.

    It feels like a brick in my pocket,but better than my S20-Ultra . Cons: The green is not really green, even with a clear case. I would have bought the Black 512GB storage instead. "Phantom" green really is Phantom (almost black). This phone takes some getting used to. It's the future of phones, so embrace the change. It's growing on me, and I would buy it over a Samsung "Ultra" phone. This phone is not meant for everyone. If you are a minimalist, then buy the Z3-Flip. If you are more technical, and lean towards the Samsung "Ultra" phone series, then the Samsung Z3-FOLD is for you. I would recommend the Samsung Z-Fold-3 to "High-Techs" and "Function-over-Comfort" users. I personally love the phone, and would buy it again, just in Black with 512GB of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Fit, Screen quality

    Rated 4 out of 5 stars

    Great phone if you can live with the down sides.

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    Posted .
    Owned for 2 weeks when reviewed.

    I love this phone, but I also acknowledge the down sides. First the positives. THE HIGE SCREEN when unfolded. This is a game changer and this is why I got the phone. I find that I am more willing to do things on my phone that I would not have done on my previous phone with a 5.7" screen. Mostly things that involved looking at pages that requires more interaction (looking up information and imputing text/data versus just scrolling down a page and looking at images). I also am more willing to watch full length videos on the phone (versus just short gif images). It feels solid and well built in the hand. I don't feel like I am going to break it just holding it. I have already dropped it a couple of times and it is holding up great. I can talk more about the screen but there are plenty of review videos that go into much more detail than I can on this review. The speakers and loud and have good sound quality. The software is very customizable and use the big screen in innovative and useful ways (mostly involving split screen functionality). The downsides. The phone is bulky. Especially with a good protective case (which I need - see above about dropping it) and a credit card holder attached. Still fits in my front pocket (slacks not jeans) but barely. The phone is noticeably heavier (especially with case) than my previous. The camera is great but it is not the best camera that Samsung uses for its phones. This is not important for me because I do not take a lot of pictures but may be an issue if this is important to you. The battery is smaller than in some other flagship phones (even the Fold 2) but this is not an issue for me for a reason I did not expect. I don't actually use the big screen as much as I though I would. I actually use the front screen for 90% of everything I do. The front screen is smaller than on my previous phone, but it is big enough to do most of what I need to do (email, text, browse social media, watch videos). The screen is tight, but I know that I have small hands so people with bigger hands may find the front screen too small to text/type comfortably. I have not had a chance to use the s-pen, but I look forward to getting one as I used it a lot with my old Samsung Note phone. Like I said, I don't open my phone and use the big screen as much as I thought i would. But just the fact that I COULD if I wanted to is a huge point of satisfaction!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love My New Phone

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    Posted .
    Owned for 1 week when reviewed.

    Now having this phone for a couple of weeks, I don't think I could go back to a phone that does not open. This Phone is absolutely amazing. The only drawback is that with all of the bright colorful screens, the battery drains pretty fast. Also you will have to purchase the pen separately but they now have compatible cases to where you can attach your pen to the case. Overall, it is a must have if you're looking for that phone/tablet hybrid.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Fold Experience

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    Posted .
    Owned for 10 months when reviewed.

    I bought the phone for my wife. She enjoyed he phone but decided to return it because of the battery life and lack of protective cases that were out, and the camera quality was the not the best compared to her Google pixel.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Z-Fold Phone

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    Posted .
    Owned for 1 month when reviewed.

    Love this phone, however I expected to have a better internet connection based on the 5G status. I still have a lot of buffering when looking at anything that is video

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade phone.

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    Posted .
    Owned for 1 month when reviewed.

    My Step son needed to have a phone upgrade because his Samsung S-10 plus screen broke. This was the only option at the time when We visited the Watertown NY store. Jim was so awesome as our sales person, he deserves to be rewarded with highest quality sales person of the month! He made the switch and purchase so easy. He took time out to recognize little Brooklyn with us. Kindness is so great! My st son was pleased with everything! I would buy from that store and Jim again!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool phone that will get looks!

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    Posted .
    Owned for 1 month when reviewed.

    Great phone but returned to wait for the Fold 4. After getting the Fold 4, this is really a good deal now. Not much difference. Camera and battery are average at best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totaltech Membership

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    Posted .
    Owned for 2 months when reviewed.

    We love the deal Best Buy gave us on this phone. We purchased two of them and are excited about the Totaltech membership we will use when issues arise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Screen tablet

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    Posted .
    Owned for 2 months when reviewed.

    We love the big tablet-like display and the ability to multitask with the split screen using two apps simultaneously. Best Buy gave us a great deal!

    I would recommend this to a friend
  • Pros mentioned:
    Camera, Design, Fit

    Rated 5 out of 5 stars

    I Don't Think I Can Go Back To A Normal Phone

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    Posted .
    Owned for less than 1 week when reviewed.

    It's either you love this phone, or you're skeptical, but after using this for a few days, I don't think I can go back to a normal phone. Displays: The cover screen is skinnier than most normal phones. This reminds me of the old iPhone 5 that was made taller but not wider to keep it simple for one handed use. The skinnier display isn't always ideal, but it is great for one handed use. The main (inside) display is stunning. You truly get the feeling of having a tablet that fits in your pocket. The apps that are optimized are a joy to use, and the rest of the apps can be resized to take advantage of the full screen real estate. Multitasking in split screen finally doesn't feel congested. The crease in the middle of the display also isn't noticable in most settings (especially if you use your phone in landscape). The only time I notice it is in direct harsh sunlight. Design: This phone is beautifully designed. I love the matte black look on the back this time around as opposed to the glossy glass that attracts finger prints and oil. The size hasn't been an issue for me. I wear slim fit jeans, and I haven't had an issue putting this into my pocket comfortably even with a case on. Specs: The Fold3 has most of the specs you'd expect from a top end flashship phone. You have the latest Qualcomm Snapdragon Processor, 120hz display on both screens, and 5G. The camera on the phone is great, but i know isn't the best Samsung has to offer (as seen on the S21 Ultra), and the battery could have been better. The phone can last most days on a single charge, but my previous Note 10+ always left me with roughly 20% battery at the end of the day. Things I'd like to see in the next generation is a bigger battery, expandable storage, and an S Pen that inserts into the phone like the Note.

    I would recommend this to a friend