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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 65 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 65 reviews
  • Rated 5 out of 5 stars

    Galaxy Fold 3

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I so love my new Galaxy phone, its very interesting and im enjoying all of the features. Cant wait til the Fold 4 is released.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Z

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone, its heavier than what i was used to but its also a lot larger, and it hold the battery power for ages, great phone!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Galaxy fold

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like the thickness. I liked the screen size opened. Not happy with reviews.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,


      Thank you for bringing this to our attention and for purchasing the Galaxy Z Fold3. We are saddened to hear that this did not live up to your expectations, as this did not fit your style. I know how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your phone to ensure that you are getting the best experience. Please know that we continuously improve our services, and your feedback is vital to that process.

      Should you need assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513


      Reference Number: 1144444306

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Rated 4 out of 5 stars

    Galaxy Phoone

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Love Love this phone it makes looking at online websites so much easier and clearer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fold Device

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone! Cant go back to regular phones after buying a fold phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Customer Service By CONNER

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ''Conner'' is the one who took care of my concern and he did solve my issue completly. Thank you ''CONNER''

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Suufi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible phone also easy to use. I like the way it designed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Z Fold 3

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone ever. I have had Samsung for the last 8 years and counting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my z fold 3. Was hesitant but very happy with the purchase

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will not stay connected to cellular data

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Android 12 update has rendered my expensive phone useless as the phone will not hold a cellular data connection. I have to be on wifi to make and receive calls/texts. I received another software update on 2-17-2022 that was supposed to fix the data issue but it did not. Does Samsung even test the software updates before they push them out to your phone and force you to install it? This is highly unacceptable for any phone, especially one that cost as much as this one.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Matt!

      Thank you for purchasing Samsung Galaxy Z Fold3 and leaving a review. We appreciate you sharing your experience with us. We apologize for the inconvenience that you have experienced and we know how important your data issue is, as well as the software updates. Let me help. Let me share with you this very helpful link on how to perform a factory reset on your phone:
      https://www.samsung.com/us/support/answer/ANS00062029/

      Another link to back up and restore data or files on your galaxy device:
      https://www.samsung.com/us/support/answer/ANS00060517/

      For additional assistance, please find the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144211630

      Thank you for choosing Samsung!

      -Remie Samsung

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fun is something that I don't know how I live so long without this phone is amazing

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi, Joseph007. Samsung is glad to receive a 5-star review from valued customers like you! ^Kayla Samsung

  • Rated 5 out of 5 stars

    Zfold the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best phone love the good qualities of the pictures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The phone

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone good to work and watch movies, I will buy next time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    big screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    get it for my wife ,she love it much better then her 20 ultra.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful perk

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone works amazing. I certainly love the foldable feature. Smszing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coming from an iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Worth the jump from a iPhone. This phone is in its own league.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung fold phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung products great. Phone a bit touchy. Expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung fold Z 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Id love to announce that this phone is pretty freaky awesome,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. It can do so much more than the Iphone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone does what it says realy good i love it

    I would recommend this to a friend
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